Break All The Rules

Question 1

The core elements needed to attract, focus and keep the most talented employees

Answer 1

1. I know what is expected of me at work
2. I have the materials and equipment I need to do my work right.
3. At work, I have the opportunity to do what I do best every day
4. In the last seven days, I have received recognition or praise for doing good work
5. My supervisor or someone at work seems to care about me as a person
6. There is someone at work who encourages my development
7. At work, my opinion seems to count
8. The mission or purpose of my company makes me feel my job is important
9. My associates or fellow employees are committed to doing quality work
10. I have a best friend at work
11. In the last six months, someone at work has talked to me about my progress.
12. This last year, I have had opportunities at work to learn and grow

Question 2

Mountain climbing

Answer 2

Base Camp: What do I get?
1, 2
Camp 1: What do I give?
3, 4, 5, 6
Camp 2: Do I belong here?
7, 8, 9, 10
Camp 3: How can we all grow?
11, 12

Question 3

Mountain sickness

Answer 3

Working on higher points without addressing the lower need is going to fail

Question 4

“Revolutionary” insight shared by all managers

Answer 4

They try to help each person become more and more of who he already is.

• People don’t change that much
• Don’t waste time trying to put in what was left out
• Try to draw out what was left in
• That is hard enough

Question 5

What do managers do?

Answer 5

The manager role is the catalyst role.

They create performance in each employee by speeding up the reaction between the employee’s talents and the company’s goals and between the employee’s talents and the customers’ needs

Question 6

What are the four basic roles of a great manager?

Answer 6

1. Select a person, select for talent
2. Set expectations, define the right outcomes
3. Motivate the person, focus on strength
4. Develop the person, find the right fit

Question 7

Managers do things right, leaders do the right things.

Answer 7

Great managers look inward while great leaders look outward

The manager administers; the leader innovates

Question 8

Talent definition

Answer 8

A recurring pattern of thought, feeling or behaviour that can be productively applied.

The key to excellent performance is finding the match between your talents and your role.

Question 9

Three kinds of talents

Answer 9

1. Striving: Why he is motivated?
2. Thinking: How he thinks
3. Relating: Whom he trusts and whom he builds relationships with

Question 10

The power of skills and knowledge is that they are transferable from one person to another

Answer 10

The power of talent is that it is transferable from situation to situation.

Question 11

Most habits are talents

Answer 11

You can change your habits over time, but it relies on self-awareness rather than self-denial to help you become more effective.

Question 12

4 customer expectations across industries.

Answer 12

Low to high
1. Expect accuracy
2. Availability
These 2 are easy to meet, but also easy to steal from competitors. They only prevent customer dissatisfaction.
3.Partnership
4. Advice

Question 13

How to figure out the right outcome

Answer 13

1. What is right for your customers?
2. What is right for your company?
3. What is right for the individual?

Question 14

Success is achieved through a never-ending pursuit of improvement - personally, professionally, financially and spiritually

Answer 14

Never lose your commitment to your own standard of excellence.

Question 15

Find an alternative role

Answer 15

If with one particular employee, you find yourself spending most of your time managing around weakness, then you know you have made a casting error.

Question 16

A career can be best understood as the employee’s focused search for interesting and marketable experiences.

Answer 16

Self-discovery is the driving, guiding force for a healthy career.

Question 17

When asking for behaviour questions

Answer 17

1. Listen for specifics
2. Give credit only to the person’s top of mind response.
   This is to evaluate whether the person has a particular recurring talent

Question 18

Clues to talent

Answer 18

1. Experience of rapid learning, if someone can learn a thing really fast, he must hold certain talent for that role
2. Satisfactions, naturally motivation

Question 19

How do great managers turn the last 3 keys? Define the right outcome, focus on strengths and find the right fit.

Answer 19

Their real challenge is disciplining themselves to implement these ideas with each of their people, despite the day to day pressures of getting the actual work done.

They met this challenge by following a routine, a performance management

Question 20

4 characteristics common to the performance management routines

Answer 20

1. The routine is simple
2. The routine forces frequent interaction
3. The routine is focused on the future
4. The routine asks the employee to keep track of his own performance and learning