Book chapter 3

Question 1

What is top down implementation?

Answer 1

Commitment to change from management.

Question 2

What is the good and bad news about getting employees involved in change management?

Answer 2

Good news - You can influence motivation

Bad news - It’s a lot easier to destroy motivation that building it up

Question 3

What are the cognitive biases?

Answer 3

1) Status quo
2) Centre stage effect
3) Anchoring
4) Sunk cost
5) Frequency validity effect
6) Zero risk bias
7) Bandwagon effect

Question 4

What is the connection between David Maister and the “fat smoker syndrome”?

Answer 4

David Maister has explored the fat smoker syndrome on management level and concluded that leaders must develop discipline and focus to resist short term temptations and do what is good for a sustainable business.

Question 5

How to build the missing capabilities for the BM?

Answer 5

• Develop the capabilities internally.
• Partner with others.
• Buy capabilities or businesses.

Question 6

How to establish a culture of innovation, with management?

Answer 6

• Freedom.
• Commitment.
• Fairness.
• Waterline (consulting with associates to avoid actions that might be below the waterline.) Waterline: Causing serious damage to the company.