Book 103 Flashcards
Which of the following statements represents a specific goal?
a. I will get a job
b. I will very easily get a job
c. I will most likely get a job somewhere close to where I might live
d. I will get an entry-level position in a reputable nail salon/spa after graduation
d. I will get an entry-level position in a reputable nail salon/spa after graduation
Measurable goals will help you get organized and:
Track your progress
Pareto’s principle is called the:
80/20 rule
Which of the following time periods identifies the consideration for a long-range goal?
a. 3 months
b. 6 months
c. 1 year
d. 5 years
d. 5 years
All of the following actions describe how to create an organizational plan to achieve your goals EXCEPT:
a. Sjsjd
b. Bdieb
c. avoid alternate plans
d. Jejdis
c. avoid alternate plans
A brief, written account of personal, educational and professional qualifications and experience is known as a:
Resumé
Which document introduces you to the nail salon/spa, offers a brief summary of why you would like to be employed there and what qualities you would bring to the workplace?
Cover letter
A collection of your creative work and documents to show potential clients or employers is known as a:
Portfolio
During a job interview it is very important to:
Stay calm and be yourself
Before a job interview begins, you might be asked to fill out an:
Application
What should you do if you are asked an interview question that seems discriminatory?
Politely decline to answer
Which description applies to an independent nail salon/spa?
a. has multiple locations that can span the world
b. corporate office makes all the decisions about décor
c. uses a set business plan provided by a parent company
d. owner makes all the decisions in terms of pricing and services
d. owner makes all the decisions in terms of pricing and services
Of the items listed, which one is NOT considered a job benefit?
a. wages
b. sick day
c. paid holiday
d. paid vacation
a. wages
Showing up on time and ready to work is the work principle known as:
Dependability
Passion as a work principle can be described as:
Showing that you love what you do
The process that gives you access to people and resources within the industry that can provide you with opportunities for career advancement and continuing education is:
Networking
Relevant client attributes and characteristics combined with the financial value of a client, is referred to as the:
Client factor
The average amount spent on services and retail by a nail salon/spa client during one visit is known as an:
Average ticket
What description identifies the meaning of clientele?
People who make habitual use of another person’s services
Kimberly noticed in her appointment book that all available appointments were completely scheduled for Thursday. In the industry this is called a:
Full book
Which concept involves convincing new clients to return and hopefully become lifelong clients?
Client retention
Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend. This is known as a:
Referral
Selling additional services to clients beyond what they originally scheduled for a visit is called:
Upselling
A client retention strategy that involves clients reserving a future appointment before leaving the nail salon/spa is known as:
Prebooking
Which of the following actions would represent taking the team approach?
a. doing only your work
b. greeting only your clients
c. avoiding referring clients to others
d. tending to waiting clients before services
d. tending to waiting clients before services
What ancient culture was believed to have worn nail art as early as 3500 BCE?
Egypt
The nail salon/spa exterior, décor, music and sounds, lighting and air and ventilation are all components of:
Ambience
Beverages, magazines and comfortable seating in the nail salon/spa are examples of which component of ambience?
Comforts
A personalised approach is also referred to as:
Chairside manner
All of the following actions are ways to demonstrate your personalised approach EXCEPT:
a. jejdis
B.snsn
c. chatting with other nail professionals during a service
Dmdmdd..ckd
c. chatting with other nail professionals during a service
An agreement on how things are to be done in the nail salon/spa so things happen in a uniform way is called:
Consistency
What creates a harmonious and predictable environment that makes the client feel safe and in control?
Synergy
Which of the following elements is NOT necessary for ensuring staff synergy?
a. with-it-ness
b. lack of procedures
c. clear, shared vision
d. open and clear communication
b. lack of procedures
When staff members take individual initiative to stay on top of things and to pay attention to detail, they are practicing:
With-it-ness
Placing aromatic soaps and lotions in restrooms is an example of which principle?
Little things make a big difference
The term that refers to all money owed:
Liabilities
Net worth is calculated by subtracting liabilities from what?
Assets
The type of business ownership in which two or more persons share all costs of opening, operating and maintaining the business is a:
Partnership
Which business type is owned by the shareholders and formed under legal guidelines?
Corporation
Location is the most important factor in:
Opening a nail salon/spa business
The ideal nail salon/spa arrangement has an efficient traffic pattern, providing:
The fewest steps for the client and nail professional to travel
To be granted future loans, it is important to pay loans on time and avoid:
Default
Which type of insurance protects the nail salon/spa owner from financial loss that can result from an employee’s negligence?
Malpractice
Workers’ Compensation Insurance covers any expense resulting from an injury to a:
Nail salon/spa employee
U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the:
Country government
Who must apply for a state sales tax permit before collecting taxes on products or services sold?
Nail salon/spa owner
The tax based on the profits (earnings) of a business is known as:
Income tax
Renting or leasing space or workstations from a building owner would represent which situation?
Independent contractor
All of the costs incurred in running the nail salon/spa each day is referred to as an:
Operating expense
Which of the following items is required to be reported as income?
a. tips received by an employee
b. money paid to vendors for products
c. change given to a client following payment
d. operating expenses paid by the nail salon/spa
a. tips received by an employee
Before a nail salon/spa owner can hire employees, they need to apply for a:
Federal Employer Identification Number (FEIN)
A set dollar amount per hour paid to an employee is known as:
Hourly structure
A compensation structure that is based on a percentage of the dollar income the nail professional generates from client services is referred to as a:
Commission structure
Earning additional payment based on the number of services a nail professional provides is what type of compensation?
Hourly plus commission structure
Susan is told when, where and how to work on her new job. Which category does Susan’s job fall under?
Employee
Which form of advertising involves attracting prospective clients online?
Social media advertising
Products purchased by the nail salon/spa owner for use during client services and for retailing are known as stock in quantity or:
Inventory
Procedures in the nail salon/spa that ensure all products are accounted for are referred to as:
Inventory control
When handling a client phone call in the nail salon/spa:
a. take complaints seriously
Banana
Cssjd
Djsjs
a. take complaints seriously
The nail professional’s name, client’s name, scheduled service, date and client’s phone number should all be included in the:
Appointment book/records
The term given for selling products for client home care is:
Retailing
Successful nail salons/spas are those whose staff members are effectively recommending their services and a quality line of retail products by doing all of the following EXCEPT:
a. listening to clients
b. offering sound advice
c. making negative comments
d. communicating professionally
c. making negative comments
Features of a product are its characteristics, which might include which of the following descriptions?
a. cost-effective
b. very soothing
c. hydrates nails
d. contains vitamins
d. contains vitamins
Benefits of a product are all about:
What it does
Alycia is open-minded and willing to take a chance on new products without hesitation. Alycia is considered what type of buyer?
Ready
Which buyer wants to know all of the facts about the product and thinks carefully about buying, without much regard for who else likes or uses the product?
Logical
The emotional buyer bases their purchases on:
Personal reasons
Which buyer type wants to save money at all costs and is not as interested in quality of product as price?
Bargain
Which type of buyer puts up a struggle and has a strong desire to debate with you?
Stubborn
Which action is recommended for pricing retail products?
Price all products individually
