Book 101 Flashcards
The science that looks at how individuals perform work and what body movements, tools and equipment benefit the health and comfort of the nail professional and the client is called:
Ergonomics
Prevent neck strain by:
a. not reaching overhead for supplies
b. sitting in a chair with legs crossed
c. twisting your body to get closer to a client
d. bending forward when performing a service
a. not reaching overhead for supplies
A general recommendation to help a nail professional prevent neck and back problems include:
a. sitting with legs cross
b. properly adjusting chair height
c. bending at waist while lifting heavy objects
d. standing with feet spread beyond hip width
b. properly adjusting chair height
When sitting in a chair, feet should be flat on the floor and knees should create a:
90 degree angle
What condition occurs when tendons become inflamed?
Tendonitis
Inflammation of what can cause a pinched nerve in the wrist resulting in carpal tunnel syndrome?
Tendons
All of the following movements can cause hand and wrist problems EXCEPT:
a. gripping with force
b. bending the wrist frequently
c. repeating a motion over and over
d. holding and using tools correctly
d. holding and using tools correctly
What can help prevent a repetitive strain injury (RSI)?
a. sitting for a long time
b. standing for a long time
c. using proper equipment
d. repeating a motion over and over
c. using proper equipment
An inflammation of the fluid sac that lies between a tendon and skin or bone is called:
Bursitis
What is recommended to help prevent shoulder problems?
Do range-of-motion exercises for arms and shoulders
How many hours of sleep are required for most people to function properly and avoid fatigue?
6-8 hours
What guideline can help improve your sleep?
Having a consistent bedtime and wakeup time
What activity helps maintain healthy nails and skin by stimulating blood circulation in the body?
Exercise
All of the following tips can help to manage stress EXCEPT:
a. asking for help
b. getting regular exercise
c. avoiding getting organised
d. practicing deep breathing
c. avoid getting organised
What is an example of a lean protein that could be included as part of a healthy diet?
Poultry
Which nutrient should account for 45%-65% of an adequate daily diet?
Complex carbohydrates
What is a benefit of water to the body?
a. dry, sallow skin
b. aches and pains
c. transports nutrients
d. fatigue and irritability
c. transports nutrients
An individual’s system for maintaining cleanliness and health is known as:
Personal hygiene
Healthy, glowing skin is equally dependent on all of the following items EXCEPT:
a. rest
b. exercise
c. good nutrition
d. lack of sleep
d. lack of sleep
Keeping your back against the back of the chair, with your feet on the floor are key points in having:
Good posture
Eye contact, facial expressions and posture are all examples of:
Nonverbal communication
Leaning forward during a conversation might communicate:
“I’m interested in what you are saying.”
The nearness of another person’s personal space is known as:
Proximity
The tone or inflection of your voice, level and rate of speech all play a role in:
Verbal communication
Which of the following descriptions is true when speaking with clarity?
a. less is more
b. change the subject often
c. the more words the better
d. focus in unimportant details
a. less is more
Pronouncing words clearly, precisely and accurately is referred to as:
Enunciation
The tempo used during a verbal exchange is called the:
Rate
Being truthful without offending someone is known as:
Tact
Using a prompting comment such as “go on,” is an example of a listening strategy called:
Respond
Translating what you heard into your own words is referred to as:
Paraphrasing
Paraphrasing what a client has told you is a good:
Listening habit
Adjusting your behaviour to ensure your messages are being understood, and adapting your approach, is referred to as:
Flexing
All of the following topics are considered controversial for discussion with the client EXCEPT:
a. religion
b. politics
c. home care needs
d. personal problems
c. home care needs
Practicing good manners in the workplace is referred to as:
Professional etiquette
Not making assumptions about people based on appearances reflects the use of:
Respect
If a person matches their actions with their words, it is an example of:
Integrity
Preserving through difficult times is an example of:
Commitment
As soon as you notice a discussion is getting off-track, you should:
Bring it back to the main issue
The scheduling concern of a client arriving early can be addressed by:
Telling the client how long before the service will begin
No-show clients can be handled with all of the following strategies EXCEPT:
a. making reminder calls ahead of time
b. informing client of cancellation policy
c. never discussing the missed appointment
d. offering other available appointment times
c. never discussing the missed appointment
An outward reflection of your inner feelings, thoughts, attitudes and values defines your:
Personality
After performing a service with a difficult client, Diana vents her frustration to other clients. Which of the following terms identifies Diana’s display of emotions?
a. skill
b. habit
c. belief
d. attitude
d. attitude
A routine behaviour that is repeated regularly and tends to occur unconsciously is known as a:
Habit
A deep admiration for someone or something is referred to as:
Respect
All of the following statements describe methods to build self-respect EXCEPT:
a. resisting negative influences
b. accepting and embracing change
c. seeking out other positive people
d. feeling down about yourself and others
d. feeling down about yourself and others
When a professional is able to keep their emotions in check in the workplace they are showing:
Emotional balance
The feeling that two people have for one another that feeds each person’s need to feel valued is known as:
Mutual respect
A polite behaviour that shows respect for other people is called:
Courtesy
Proper conduct in relationships with your employer, co-workers and clients is known as:
Professional ethics
Which of the following responsibilities would NOT be found in the professional code of ethics?
a. failure to fulfil obligations
B
C’.d.
D
a. failure to fulfil obligations
Integrity in simple terms could be described as:
Doing the right thing
An effective way to build trust is to:
Communicate in open, honest ways
All of the following are trust-busters in a work environment EXCEPT:
a. integrity
b. insincerity
c. poor work ethic
d. self-absorbed behaviour
a. integrity
Negative aspects of ourself that we’re unaware of but others can see are refered to as:
Blind spots
What term describes a pledge to a course of action?
Commitment
Meeting life’s new challenges can be assisted by focusing __________ on ______
Attention on goals
Resilience is developed by solving problems and learning from:
Mistakes
The ability to adapt or respond to change is called:
Flexibility
Persistence means:
Staying the course, not giving up
Which of the following statements describes what to consider first when persisting through a setback?
a. refocus action
b. stay the course
c. face the problem
d. choose alternative plans
c. face the problem
