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Nail Technology Diploma Program > Book 101 > Flashcards

Book 101 Flashcards

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1
Q

The science that looks at how individuals perform work and what body movements, tools and equipment benefit the health and comfort of the nail professional and the client is called:

A

Ergonomics

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2
Q

Prevent neck strain by:

a. not reaching overhead for supplies
b. sitting in a chair with legs crossed
c. twisting your body to get closer to a client
d. bending forward when performing a service

A

a. not reaching overhead for supplies

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3
Q

A general recommendation to help a nail professional prevent neck and back problems include:

a. sitting with legs cross
b. properly adjusting chair height
c. bending at waist while lifting heavy objects
d. standing with feet spread beyond hip width

A

b. properly adjusting chair height

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4
Q

When sitting in a chair, feet should be flat on the floor and knees should create a:

A

90 degree angle

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5
Q

What condition occurs when tendons become inflamed?

A

Tendonitis

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6
Q

Inflammation of what can cause a pinched nerve in the wrist resulting in carpal tunnel syndrome?

A

Tendons

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7
Q

All of the following movements can cause hand and wrist problems EXCEPT:

a. gripping with force
b. bending the wrist frequently
c. repeating a motion over and over
d. holding and using tools correctly

A

d. holding and using tools correctly

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8
Q

What can help prevent a repetitive strain injury (RSI)?

a. sitting for a long time
b. standing for a long time
c. using proper equipment
d. repeating a motion over and over

A

c. using proper equipment

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9
Q

An inflammation of the fluid sac that lies between a tendon and skin or bone is called:

A

Bursitis

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10
Q

What is recommended to help prevent shoulder problems?

A

Do range-of-motion exercises for arms and shoulders

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11
Q

How many hours of sleep are required for most people to function properly and avoid fatigue?

A

6-8 hours

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12
Q

What guideline can help improve your sleep?

A

Having a consistent bedtime and wakeup time

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13
Q

What activity helps maintain healthy nails and skin by stimulating blood circulation in the body?

A

Exercise

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14
Q

All of the following tips can help to manage stress EXCEPT:

a. asking for help
b. getting regular exercise
c. avoiding getting organised
d. practicing deep breathing

A

c. avoid getting organised

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15
Q

What is an example of a lean protein that could be included as part of a healthy diet?

A

Poultry

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16
Q

Which nutrient should account for 45%-65% of an adequate daily diet?

A

Complex carbohydrates

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17
Q

What is a benefit of water to the body?

a. dry, sallow skin
b. aches and pains
c. transports nutrients
d. fatigue and irritability

A

c. transports nutrients

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18
Q

An individual’s system for maintaining cleanliness and health is known as:

A

Personal hygiene

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19
Q

Healthy, glowing skin is equally dependent on all of the following items EXCEPT:

a. rest
b. exercise
c. good nutrition
d. lack of sleep

A

d. lack of sleep

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20
Q

Keeping your back against the back of the chair, with your feet on the floor are key points in having:

A

Good posture

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21
Q

Eye contact, facial expressions and posture are all examples of:

A

Nonverbal communication

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22
Q

Leaning forward during a conversation might communicate:

A

“I’m interested in what you are saying.”

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23
Q

The nearness of another person’s personal space is known as:

A

Proximity

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24
Q

The tone or inflection of your voice, level and rate of speech all play a role in:

A

Verbal communication

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25
Q

Which of the following descriptions is true when speaking with clarity?

a. less is more
b. change the subject often
c. the more words the better
d. focus in unimportant details

A

a. less is more

26
Q

Pronouncing words clearly, precisely and accurately is referred to as:

A

Enunciation

27
Q

The tempo used during a verbal exchange is called the:

A

Rate

28
Q

Being truthful without offending someone is known as:

A

Tact

29
Q

Using a prompting comment such as “go on,” is an example of a listening strategy called:

A

Respond

30
Q

Translating what you heard into your own words is referred to as:

A

Paraphrasing

31
Q

Paraphrasing what a client has told you is a good:

A

Listening habit

32
Q

Adjusting your behaviour to ensure your messages are being understood, and adapting your approach, is referred to as:

A

Flexing

33
Q

All of the following topics are considered controversial for discussion with the client EXCEPT:

a. religion
b. politics
c. home care needs
d. personal problems

A

c. home care needs

34
Q

Practicing good manners in the workplace is referred to as:

A

Professional etiquette

35
Q

Not making assumptions about people based on appearances reflects the use of:

A

Respect

36
Q

If a person matches their actions with their words, it is an example of:

A

Integrity

37
Q

Preserving through difficult times is an example of:

A

Commitment

38
Q

As soon as you notice a discussion is getting off-track, you should:

A

Bring it back to the main issue

39
Q

The scheduling concern of a client arriving early can be addressed by:

A

Telling the client how long before the service will begin

40
Q

No-show clients can be handled with all of the following strategies EXCEPT:

a. making reminder calls ahead of time
b. informing client of cancellation policy
c. never discussing the missed appointment
d. offering other available appointment times

A

c. never discussing the missed appointment

41
Q

An outward reflection of your inner feelings, thoughts, attitudes and values defines your:

A

Personality

42
Q

After performing a service with a difficult client, Diana vents her frustration to other clients. Which of the following terms identifies Diana’s display of emotions?

a. skill
b. habit
c. belief
d. attitude

A

d. attitude

43
Q

A routine behaviour that is repeated regularly and tends to occur unconsciously is known as a:

A

Habit

44
Q

A deep admiration for someone or something is referred to as:

A

Respect

45
Q

All of the following statements describe methods to build self-respect EXCEPT:

a. resisting negative influences
b. accepting and embracing change
c. seeking out other positive people
d. feeling down about yourself and others

A

d. feeling down about yourself and others

46
Q

When a professional is able to keep their emotions in check in the workplace they are showing:

A

Emotional balance

47
Q

The feeling that two people have for one another that feeds each person’s need to feel valued is known as:

A

Mutual respect

48
Q

A polite behaviour that shows respect for other people is called:

A

Courtesy

49
Q

Proper conduct in relationships with your employer, co-workers and clients is known as:

A

Professional ethics

50
Q

Which of the following responsibilities would NOT be found in the professional code of ethics?

a. failure to fulfil obligations
B
C’.d.
D

A

a. failure to fulfil obligations

51
Q

Integrity in simple terms could be described as:

A

Doing the right thing

52
Q

An effective way to build trust is to:

A

Communicate in open, honest ways

53
Q

All of the following are trust-busters in a work environment EXCEPT:

a. integrity
b. insincerity
c. poor work ethic
d. self-absorbed behaviour

A

a. integrity

54
Q

Negative aspects of ourself that we’re unaware of but others can see are refered to as:

A

Blind spots

55
Q

What term describes a pledge to a course of action?

A

Commitment

56
Q

Meeting life’s new challenges can be assisted by focusing __________ on ______

A

Attention on goals

57
Q

Resilience is developed by solving problems and learning from:

A

Mistakes

58
Q

The ability to adapt or respond to change is called:

A

Flexibility

59
Q

Persistence means:

A

Staying the course, not giving up

60
Q

Which of the following statements describes what to consider first when persisting through a setback?

a. refocus action
b. stay the course
c. face the problem
d. choose alternative plans

A

c. face the problem

Nail Technology Diploma Program (7 decks)

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