Block 3 Flashcards

Ensuring continuing success in IT systems

1
Q

Adaptive life cycles (change-driven/agile methods)

A

Adaptive life cycles (also known as change-driven or agile methods) apply when scope is ill-defined at the outset. They are also iterative and incremental, but iterations are very rapid and are fixed in time and cost. Used in projects characterised by rapid change and require high levels of client/end user commitment and involvement.

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2
Q

Business Continuity Management

A

A management process that helps manage the risk to the smooth running of an organisation or delivery of a service, ensuring that it can operate to the extent required in the event of a disruption.

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3
Q

Business Impact Analysis

A

Considers all functions of the business unit and grade them for criticality across several impact categories.

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4
Q

business resilience

A

The expected overall outcome from Business Continuity Management processes of ICT Reediness for Business Continuity.

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5
Q

Delphi

A

Rounds of questions to anonymous panels of academics regarding their ideas for technological forecasting of what might be achieved and when over a given time. Answers are circulated among participants for review and reflection at each stage. No inter-panel communication is allowed.

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6
Q

digital divide

A

A term used to describe various IT-based differences in inequalities.

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7
Q

digital immigrants

A

Those who learned how to use IT in later life.

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8
Q

digital inequality

A

The power and relations between individuals or groups related to access to and the use of ICT’s.

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9
Q

digital natives

A

Those who grew up using and having access to IT.

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10
Q

discontinuities

A

Events or trends that make the world significantly different from the way things have been previously.

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11
Q

driving forces

A

Key factors in the environment of an organisation that have an impact on its future.

(It is quite possible to analyse driving forces in an hour or two within shorter methods. A common way of making sense of driving forces is to consider them using the STEEPLE categories.)

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12
Q

effective access

A

The difference between having access to ICT’s and being able to ‘use’ them to get things done.

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13
Q

environmental scanning

A

Making sense of the ‘systems’ environment in the context of technology forecasting.

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14
Q

global digital divide

A

Digital division between nations. Specifically, the developed world (Global North) and the developing world (Global South).

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15
Q

ICT Readiness for Business Continuity (IRBC)

A

Policies developed by organisations to ensure that any of their services provided by ICT systems are maintained in the event of disruption.

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16
Q

Information and communication technologies for development (ICT4D)

A

Refers to the use of ICT’s in the fields of socioeconomic development, international development and human rights, and aims to bridge the digital divide by assessing disadvantaged populations anywhere in the world, particularly developing countries.

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17
Q

insourcing

A

Reverse of out-sourcing: Bringing business processes previously handled by third parties into the enterprise itself.

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18
Q

Iterative (incremental) life cycles

A

Apply when there is less scope about project activities, and will go through multiple iterations (repetitions) as the understanding of the product, and functionality increases incrementally.

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19
Q

key uncertainties

A

The most crucial driving forces (or amalgams of driving forces) which can go in one direction or another. Identifying two key uncertainties as continuous scales, and making them axes of a two-dimensional graph and form four possible scenarios.

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20
Q

legacy systems

A

Existing systems in which changes are difficult due to insufficient flexibility.

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21
Q

local digital divide

A

Digital division with a country or specific region.

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22
Q

localisation

A

Adaptation of a product or service to meet the needs of a specific group.

23
Q

macro operation

A

The overall transformation required to produce goods and/or services. What the end-result product or service is.

24
Q

maintainability

A

The ease with which a component can be modified to correct faults, improve performance, or other attributes, or to adapt to a changed environment.

25
Q

maintenance

A

Corrective - Fix errors in the original.
Adaptive - make changes to fit new platform or environment.
Perfective - Functionality changes requested by users in response to business changes.

26
Q

managing

A

Having defined responsibility and authority over planning, monitoring and control over process and resources geared to achieve a specific purpose in an organisational context.

27
Q

Maximum Tolerable Period of Disruption (MTPD)

A

Duration after which an organisation’s viability will be irrevocably threatened if product and service delivery cannot be resumed.

28
Q

micro operations

A

more detailed transformations within the macro operations. Including breakdown of processes that lead to end-product or service.

29
Q

Minimum Business Continuity Objective

A

The minimum level of service and/or products that is acceptable to the organisation to achieve its business objectives during disruption. It can be a level at which the organisation determines to be either a minimum service level or a target service level during recovery.

30
Q

offshoring

A

Getting work done in a different country (usually to leverage cost advantages).

31
Q

outsourcing

A

Contracting out a business unit or process to a third party (External organisation).

32
Q

P3M

A

Project, Programme and Portfolio Management:

A hierarchy with related individual projects grouped with programmes that are themselves included within a portfolio.

33
Q

Plan Do Check Act (PDCA) cycle

A

Learning whilst doing. Understanding a problem, developing and carrying out an appropriate solution, evaluate the outcome and highlight new problems, then repeat.

34
Q

planned evolution

A

Intended evolutionary changes built into decision-making. Evaluate existing, examine existing and legacy systems, decide on changes, and future-proofing.

35
Q

Predictive (plan-driven) life cycles

A

Apply when it’s possible to accurately define the scope of a project at an early stage allowing plans for costing and time to be made.

36
Q

punctuated equilibrium

A

A model of evolution in which changes are large-scale, revolutionary, and occur in short spans of time.

37
Q

rapid prototyping

A

Prototype version development presented for testing by users, then modified in the light of problems to a new version, and then the process repeated. Also known as ‘Agile Software development’.

38
Q

Recovery Point Objective (RPO)

A

The point in time to which data must be recovered after a disruption has occurred.

39
Q

Recovery Time Objective (RTO)

A

The point in time at which critical business services/activities need to be resumed in the event of disruption.

40
Q

relational

A

A term used for the digital divide meaning ‘trickle-down’. The continuance of inequalities due to parallel development with the developed world as a standard to which the developing world is measured.

41
Q

risk matrix

A

Used to identify the seriousness of a risk giving ‘low’, ‘medium’ or ‘high’ for impact and likelihood categories.

42
Q

scenario planning

A

Making a guess about how external factors could change to ensure a decision we make will fit with those possibilities.

43
Q

software re-engineering

A

Re-modelling and/or modifying software and data to provide additional or changed functionality against a change in business processes and environments.

44
Q

strategic alignment

A

Term used to refer to business strategy and information strategy integrated into a single strategy.

45
Q

Strategic Information Systems Planning (SISP)

A

The process of deciding the objectives for organisational computing and identifying potential computer applications which the organisation should implement.

46
Q

strategic planning

A

Creating plans to mitigate or defend against wars, battles or military attacks.

47
Q

supply chain management

A

Setting up distribution channels across organisations so that all the members of the channel (suppliers to clients) coordinate their business activities and processes to minimise total costs and maximise marketplace effectiveness.

48
Q

technology forecasting

A

Determining the progress and development of existing technologies that might effect the organisation.Future-proofing pf information systems.

49
Q

technology roadmapping

A

Building a model of the way that a given set of technologies are expected to develop over several years.

50
Q

Transformed resources

A

Those that are transformed in some way by the operation to produce the goods or services that are its outputs.

51
Q

Transforming resources

A

Those that are used to perform the transformation process.

52
Q

unplanned evolution

A

Evolutionary changes that occur outside the organisations decision-making without choice.

53
Q

Usability

A

Either having necessary skills or access to appropriate training to be able to effectively use ICT’s.