Block 1 Part 5: Service design Flashcards
1
Q
Purpose of Service Design
A
To design services fit for purpose in order to deliver service strategy
2
Q
Service Design Package (SDP)
A
Documents defining all aspects of an IT service and its requirements through each stage of its [service] lifecycle.
3
Q
The 4 Ps of ITIL
A
People, Processes, Partners, Products
