BK Chapter 6 Definitions

Question 1

The reporting structure and division of labor in an organization

Answer 1

Organization Chart

Question 2

An organizational form that emphasizes flexibility

Answer 2

Organic Structure

Question 3

A form of organization that seeks to maximize internal efficiency

Answer 3

Mechanistic Organization

Question 4

An aspect of the organization’s internal environment created by job specialization and the division of labor

Answer 4

Differentiation

Question 5

The degree to which differentiated work units work together and coordinate their efforts

Answer 5

Integration

Question 6

A process in which different individuals and units perform different tasks

Answer 6

Specialization

Question 7

The assignment of different tasks to different people or groups

Answer 7

Division of Labor

Question 8

The procedures that link the various parts of an organization to achieve the organization’s overall mission

Answer 8

Coordination

Question 9

The legitimate right to make decisions and to tell other people what to do

Answer 9

Authority

Question 10

The number of subordinates who report directly to an executive or supervisor

Answer 10

Span of Control

Question 11

The assignment of new or additional responsibilities to a subordinate

Answer 11

Delegation

Question 12

The assignment of a task that an employee is supposed to carry out

Answer 12

Responsibility

Question 13

The expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance

Answer 13

Accountability

Question 14

An organization in which high-level executives make most decisions and pass them to lower levels for implementation

Answer 14

Centralized Organization

Question 15

An organization in which lower-level managers make important decisions

Answer 15

Decentralized Organization

Question 16

Units that deal directly with the organization’s primary goods and services

Answer 16

Line Departments

Question 17

Units that support line departments

Answer 17

Staff Departments

Question 18

Subdividing an organization into smaller subunits

Answer 18

Departmentalization

Question 19

Departmentalization around specialized activities such as production, marketing, and human resources

Answer 19

Functional Organization

Question 20

Departmentalization that groups units around products, customers, or geographic regions

Answer 20

Divisional Organization

Question 21

An organization composed of dual reporting relationships in which some managers report to two superiors - a functional manager and a divisional manager

Answer 21

Matrix Organization

Question 22

A structure in which each worker reports to one boss, who in turn reports to one boss

Answer 22

Unity-of-Command Principle

Question 23

A collection of independent, mostly single-function firms that collaborate on a good or service

Answer 23

Network Organization

Question 24

Temporary arrangements among partners that can be assembled and reassembled to adapt to the environment; also called virtual network

Answer 24

Modular Network

Question 25

Establishing common routines and procedures that apply uniformly to everyone

Answer 25

Standardization

Question 26

The presence of rules and regulations governing how people in the organization interact

Answer 26

Formalization

Question 27

Interdependent units create deadlines and objectives that contribute to a common goal

Answer 27

Coordination by Plan

Question 28

Units interact with one another to make accommodations in order to achieve flexible coordination

Answer 28

Coordination by Mutual Adjustment

Question 29

A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals

Answer 29

Strategic Alliance

Question 30

An organization skilled at creating, acquiring, and transferring knowledge and modifying its behavior to reflect new knowledge and insights

Answer 30

Learning Organization

Question 31

An organization in which top management ensures that there is consensus about the direction in which the business is heading

Answer 31

High-Involvement Organization

Question 32

An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services

Answer 32

Total Quality Management

Question 33

A series of quality standards developed by a committee working under the International Organization for Standardizations (ISO) to improve total quality in all businesses for the benefit of producers and consumers

Answer 33

ISO 9001

Question 34

The systematic applications of scientific knowledge to a new product, process, or service

Answer 34

Technology

Question 35

Technologies that produce goods and services in high volume

Answer 35

Large Batch

Question 36

A highly automated process with continuous production flow

Answer 36

Continuous Process

Question 37

Technologies that produce goods and services in low volume

Answer 37

Small Batch

Question 38

The production of varied, individually customized products at the low cost of standardized, mass-produced products

Answer 38

Mass Customization

Question 39

An operation that strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement

Answer 39

Lean Manufacturing

Question 40

A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed

Answer 40

Just-In-Time (JIT)