BIM 5 Flashcards
A technical perspective of an organization?
it is a formal social structure with internal rules that processes resources from environment to produce outputs.
Its about using IT to focus on how inputs are combined to create outputs
Behavioral perspective of organization
an organization is the collection of rights/responsibilities of responsibilities, but also the feelings/behavior of people.
We need to consider the changes information systems have on the behavioral element
4 major functions of a business?
- marketing/sales
- accounting/finance
- manufacturing/production
- HR
What are business processes?
the steps and tasks that describe how work is organized. It is a collection of routines.
What are the firm hierarchies?
- senior management
- middle management
- operational management
Describe the business environment, broad and close
- broad environment
technology, international change, politics, economy - close
stakeholders, suppliers, customers, competitors, regulations
Why do firms invest in information systems?
- operational excellence
- ESG goals
- survival
- develop new products
- improve supplier and customer relations
- improve decision making
- achieve competitive advantage
what are the different systems for management goals?
- TPS - transaction processing system. monitors every process/transaction made. serves operational managers
- MIS - management information system. summarizes the TPS data and creates a report for middle managers to use.
- DSS - decision support system. for middle managers with non-routine decisions
- ESS - Executive support system, for senior executives to make non-routine deciisons
What is social business
the use of social networking to engage employees/customers and deepen interaction
what are 2 most important of social businesses?
Conversations - the goal is for firms to strengthen bond
information transparency
What are requirements for collaboration?
- collaboration capacity.
- collaboration technology
What is the collaboration and social tool matrix?
this matrix takes into account of time and place.
1. Face-to-face interaction - this is used for when time is same and place is same
2. Remote interaction - this is for when time is same but place is different
3. continuous tasks - used for when time is different and place is same. meeting rooms and displays are used
4. communication + coordination for when place and time is different. emails, bulletins are used.
What is the transaction costs theory?
IT lowers market transaction costs
What is the agency cost theory?
IT reduces agency costs through less supervision costs
How does reduction in agency and transaction cost affect firm size?
firm sizes are expected to shrink with more investment in IT
What are the potential resistance to innovation in IS?
- nature of innovation
- structure of an organization
- culture of an organization
- tasks affected by innovation
what is the conversion funnel
AIDA
Awareness - reach
Interest - make buyer interested
Desire - make your buyer want
Action - allow your buyer to buy
What are enterprise applciations?
Systems that span all functional areas and coordinate business processes
what are the 4 major types of enterprise applications?
- enterprise systems
used to integrate business processes into a single software system - supply chain management (SCM)
helps manage relationships with their suppliers. - Consumer relaitonship management system (CRM)
helps manage relationships with their customers - Knowledge management systems (KMS)
Some firms perform better than others because they have better knowledge on production of products
how can IS be used for low-cost leadersihp?
use IS to acheive lowest operations cost and prices
Use efficient customer response system which links consumer behavior to production
how can IS be used for differentiation?
create new products or enhave customer convenience using existing products.
Use mass customization
how can IS be used for focus?
use IS to enable a specific market focus and serve narrow market. PRoduce data for finely tuned sales
How does IS impact 5 competitive forces?
- substitutes
enables new substitutes to emerge - consumer bargaining pwoer
shifts bargaining power to customers due to global price and product info - supplier bargaining power
tends to raise bargaining power over suppliers in procuring products - threat of new entrants
reduces barriers to entry and is easier - rivalry
widens geographic market, increasing competitors and reducing differences among comptetitors.
what is the value chain model
highlights the specific activities in business where competitive strategies can be best applied
what are primary activities in the value chain model?
- inbound logistics
- operations
- outbound logistics
- sales and market
- service
what are value webs
a collection of independent firms that use information technology to coordinate value chains . synchronizes value chains
What is a disruptive technology?
technology thar results in business innovation and changes business landscape
4 main ways of organizing businesses internaitonally
- Domestic exporter
has high centralization in home country and exports - Multinational
Strategizes out of home base while decentralizing other strategies in other countries - Franchiser
products are created in home country but rely on foreign personnel for further aspect - transnational
has no single national headquarters but many regional headquarters
4 types of system configurations of global businesses
- Centralized systems
where system develpment and operation occur at domestic home base - duplicated system
development occurs at home base but operations are handed over to autonomous units - decentralized systems
those in which each foreign unit designs its own solutions - networked system
system development and operation occur in integrated fashion
Describe the systems the ways of organizing businesses are internationally
- Franchiser
Duplicated - Multinational
Decentralized - Transnational
Networked - domestic transporter
Centralized
