billing and coding

Question 1

cc

Answer 1

chief complaint

Question 2

EHR

Answer 2

Electronic Health Record

Question 3

Demographics

Answer 3

Patients name, date of birth, contact ,info ,ssn ,employer ,number, insurance information.

Question 4

PMH

Answer 4

past medical history

Question 5

Reasons to have accurate records

Answer 5

*proof needed for a legal defense
*money
*higher quality of care
track vital statics

Question 6

continuity of care ( allowing the pt to receive the most benefit..)

Answer 6

the smooth continuation of care from one provider to another allowing the pt to receive the most benefit with no intimation or duplication of care.

Question 7

who owns the medical record

Answer 7

the place where the chart was created

Question 8

anaphylaxis

Answer 8

a rapidly progressing, life threating allergic reaction.

Question 9

what is SOAP

Answer 9

subjective data
objective data
assement
plan ( includes provides suggested treatments)

Question 10

what is HITECH

Answer 10

hipaa on steroids

Question 11

HPI

Answer 11

history of present illness

Question 12

HITECH

Answer 12

Health information technology for economic and clinical health

Question 13

what is HPI

Answer 13

concise account of problem more detail than cc

Question 14

FH

Answer 14

family history

Question 15

ROS

Answer 15

range of system

Question 16

what is the advantage of EHR

Answer 16

Reducing the incidence of medical error by improving the accuracy and clarity of medical records.

Question 17

what is jargon?

Answer 17

the vocabulary of particular profession as opposed to common everyday form.

Question 18

pitch ( depth of a tone..)

Answer 18

the depth of a tone or sound a distinctive quality of sound.

Question 19

triage

Answer 19

classify the injury

Question 20

how do you create a positive impression over the phone

Answer 20

you smile:)

Question 21

test results?

Answer 21

the ma needs good communication skills to really test results w/o crossing the line of practicing medicine w.o license
follow the facilities policy on identifying the pt.

Question 22

types of incoming calls

Answer 22

billing questions
appointments

Question 23

how do you end a call?

Answer 23

restate reason for calling
respectful closing statement
questions.

Question 24

how do you answer service?

Answer 24

a commercial service that answers
telephone calls for its clients

Question 25

HOW LONG DO YOU PUT A PATIENT IN A HOLD?

Answer 25

NO LONGER THAN 60 SECONDS

Question 26

HOW DO YOU ANSWER THE PHONE?

Answer 26

IDENTIFY THE FACILITY
STATE THEIR NAME
FOLLOW UP W/ AN OFFER TO HELP

Question 27

what is cell forwarding

Answer 27

allows the user of one phone to automatically send calls to another #

Question 28

urgent but not emergency

Answer 28

minor burns
cuts
influenza
mild to moderate
breathing difficulties
urinary tract infection symptoms

Question 29

WHAT DOES EP AND NP MEAN?

Answer 29

EP= existing patient
NP= new patient

Question 30

what do you do and NOT do when you get lab results from the hospital?

Answer 30

you don’t give the results on the phone
name of the facility and call back

Question 31

what info you need to schedule an appointment?

Answer 31

patient full name, telephone number and purpose of the visit.

Question 32

how long do you wanna let the phone ring

Answer 32

3 rings

Question 33

pt arrives into the office what is the first thing you would you do?

Answer 33

greet them and the pt needs to know what to do and where to go

Question 34

infection control supplies

Answer 34

masks,tissues,hand sanitizer

Question 34

what is wave scheduling?

Answer 34

A method of scheduling appointments in which several patients are given the same appointment time and seen in the order in which they arrive.

Question 34

When a patient needs to reschedule, what are the two things we should do?

Answer 34

remove
Apponiment,
set tne new appointment

Question 34

Answering service is? ( AFTER OFFICE HOURS)

Answer 34

After office hours in case of a emergancy situation

Question 35

What types of out-patient procedures can we possible schedule for a patient

Answer 35

MRI’s

Question 36

An open book is considered?

Answer 36

Urgent but not an emergency

Question 37

Articulation of sounds is known as

Answer 37

enunciation

Question 38

Describe what being an “active listening” is

Answer 38

Listening caretully and restAting. making good contact asking questions being involved

Question 39

Is used the most when a follow up with the patient is needed

Answer 39

Ticker files

Question 40

are for patients that have passed away, moved away or terminated their
relationship with a physician.

Answer 40

Closed files🫶

Question 41

Process of moving an active file to inactive is called

Answer 41

Purging

Question 42

precertification.

Answer 42

.process of contacting an insurance carrier or primary care provider to obtain preapproval for a service

Question 43

preauthorization

Answer 43

process of contacting an insurance carrier or primary care provider to obtain. preapproval for a service;

Question 44

A symptom is also called

Answer 44

a subjective complaint

Question 45

a sigh is also called

Answer 45

objective data

Question 46

Redundancy -

Answer 46

files are copied onto many servers in various locations.

Question 47

example of redundancy

Answer 47

ICLOUD

Question 48

EMR VS EHR

Answer 48

EMR : SINGLE HEALTH ORGANZATION
EHR: Multiple healthcare organizations