Big EXAM #2 Flashcards by Ana Garcia

Most people make an instant judgment of others within the first _______ of meeting.
A) 30 seconds
B) minute
C) minute and a half
D) 5 minutes

30 seconds

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If the call must be placed on hold, the technician should check back with the caller in ____ intervals to reassure the patient that she or he has not forgotten.
A) 30 second
B) 1-2 minutes
C) 3 minute
D) 5 minute

1-2 minutes

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If a customer is angry about a medication, regardless of the problem, a pharmacy technician can ease the person’s frustration by doing the following:
A) respond with frustration
B) show impatience while listening
C) just listen
D) roll their eyes

Just listen

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If any part of a prescription is illegible, technicians should:
A) Ask another technician for help
B) Call the prescriber for clarification
C) See what medication the patient is taking and try to figure it out on their own
D) None of the above

None of the above

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A person’s voice can influence how the information is perceived bases on:
A) Speed
B) Volume
C) Inflection
D) All of the above

D) All of the above

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Sodium Bicarbonate

NaHCO3

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RTS

Return To Stock

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I U

International Unit

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SWI/ SWFI

Sterile Water Injection

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FeSO4

Ferrous Sulfate, Iron Sulfate

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MgSO4

Magnesium Sulfate

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MSO4

Morphine Sulfate

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PCA

Patient Controlled Analgesia

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Multi-Vitamin

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APAP

Acetaminophen

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5% Dextrose & 0.9& Sodium Chloride

D5NS

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I
V
X
L
C
D
M

1
5
10
50
100
500
1000

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T/F
Good communication is important for patient safety.

True

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T/F
Sometimes, just listening to a person is all that is required.

True

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T/F
It is not important for pharmacy technicians to always behave professionally.

False

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T/F
A pleasant facial expression will most likely cause a patient to respond in a positive manner.

True

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T/F
Always treat customers as you would want to be treated

True

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A feeling of wanting to help someone who is sick or in trouble

Compassion

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A means of communication that can be a written message, spoken words, or body language

Channel

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A mental disposition or feeling a technician adopts toward customer’s, co-workers, or duties at work

Attitude

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The act of giving or exchanging information without using spoken words

Nonverbal Communication

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The skill of dealing with others without causing bad feelings

Diplomacy

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An unwritten guideline or rule of behavior

Etiquette

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The ability to express oneself in such a way that one is understood readily and clearly

Communication

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The ability to do or say things without offending or upsetting other people

Tact

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The sharing of information by individuals through the use of speech

Verbal Communication

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The way a person thinks about or understands someone or something

Perception

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ANS

Autonomic Nervous System

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MRI

Magnetic Resonace Imaging

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IVC

Inferior Vena Cava

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PNS

Peripheral Nevous System

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CNS

Central Nevous System

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Multiple Sclerosis

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Alzheimer’s Disease

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TJC

The Joint Commission

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FDA

Food Drug Administraion

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OCD

Obsessive Complusive Disorder

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EEG

Electroencephalogram

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PET

Positron Emission Tomography

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EENT

Ear, Eyes, Nose, Throat

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CDC

Center for Disease Control
and Prevention

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PTCB

Pharmacy Technician Certification Board

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TJC

The Joint Commission

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Trademark of a drug device held by the originating manufacturing company

Brand Name

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The proprietary or brand name given to a drug by the company that developed it; the trade name may be related to the function or main use of the drug

Trade Name

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Name assigned to a medication or nonproprietary name of a drug

Generic Name

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Categorization based on various characteristics, including the chemcial structure of a drug, the action of a drug, and/or the therapeutic or anatomic use of a drug

Drug Classification

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Reference book found in pharmacies that contains detailed information on more than 22,000 prescriptions and 6000 over the counter medications

Drug Facts and Comparisons

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The makeup of a chemcial, including the elements, the shape, the bonding types, the molecular configurations

Chemical Structure

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A list of approved drugs to be stocked by the pharmacy; also, a list of drugs covered by an insurance company

Formulary

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The official prescribing information for a prescription drug; the medication information sheet

Package Insert

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Comprehensive information on a medcation’s actions within the class of drugs; also lists generic and trade names, ingredients, dosages, side effects, ect…

Monograph

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A list of drugs that are not included in the list of preferred medications that a committee of pharmacist and physicians deems to be the safest, most effective, and most economical

Nonformulary

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CPR

Cardiopulmonary Resuscitation

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AED

Automated External Defibrillator

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Etoh

Ethanol, Alcohol

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of each

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one half

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Medications kept behind the pharmacy counter that require a pharmacist’s intervention before dispensing

Behind-the-Counter
(BTC)

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An order for medication issued by a physician, dentist, or other properly licensed practitioner

Prescription

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A medication that does not require a physician’s order or prescription for the patient to purchase

Over-the-Counter
(OTC)

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The heading of a prescription, represented by the Latin symbol Rx, meaning to “take thou” or “you take”

Superscription

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An alphanumeric number consisting of two letters and seven numbers that is assigned to prescribers authorized by the DEA to prescribe controlled substance

Drug Enforcement Administration (DEA)

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The computer-to-computer transfers of prescription data between pharmacies, prescribers, and payers

e-Prescrbing

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The part of the prescribtion that provides specific instructions to the pharmacist on how to compound the prescription

Subscription

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The directions on a prescription that explain how the patient is to take the prescribed medication

Signatura( signa or sig)

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The process by which a prescription is submitted electronically to a third party payer for the pharmacy to be reimbursed for the medication dispensed

Adjudication

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A label that provides supplementary information about proper and safe administration, use, or storage of a medication

Auxiliary Label

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A statment required on the labeling of all prescription medications

Federal Legend

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The name, dosgae form, strength, and quantity of the medication prescribed

Inscription

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Which of the following is not one of the patient’s rights?
A) Right Dosage Form
B) Right Price
C) Right Drug
D) Right Patient

Right Price

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What does the signa mean: 1 tsp po qid ac & hs?
A) Take 1 tablespoon by mouth three times a day before meals and at bedtime
B) Take 1 tablespoon by mouth four times a day before meals and at bedtime
C) Take 1 teaspoon by mouth four times a day before meals and at bedtime
D) Take 1 teaspoon by mouth four times a day after meals and at bedtime

Take 1 teaspoon by mouth four times a day before meals and at bedtime

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Which information may a pharmacist provide to a patient during counseling?
A) Prescription refill
B) Proper storage
C) Action to be taken in the event of a missed dose
D) All of the above

All of the above

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Which of the following may a pharmacy technician not do in a retail pharmacy?
A) Check medication received from the wholesaler
B) Order medciations from a wholesaler
C) Accept a new prescription from the patient at the intake window
D) Accept a new prescription over the telephone from the physcian’s office

D) Accept a new prescription over the telephone from the physician’s office

The pharmacy must maintain all controlled substance invoices for a minimum of:?
A) 5 years
B) 6 months
C) 1 year
D) 2 years

D) 2 years

Prescriptions that have a red “C” stamped on the lower right side when filled in the pharmacy indicate that the prescription is:
A) A drug containing codeine
B) A cough medication
C) A controlled substance
D) A cardiac medication

C) A controlled substance

T/F If the technician cannot interpret the information on a prescripiton, they should quickly make an educated guess

False

T/F Only the pharmacist is responsible for inputting the patient’s information into the pharmacy’s computer information system

False

T/F The technician should check the medication against the script and the label when selecting medication from the shelf

True

T/F A controlled substance inventory should be done twice yearly and when there is a change of the pharmacist in charge

False,
Done every 2 years

T/F When the prescription is being picked up, the pharmacy technician will ask the patient if he or she has any questions for the pharmacist.

True

List the five rights of patients to medication safety

Right dosage form
Right patient
Right time
Right medication
Right route of adminstration

List four ways a new prescription can be received in a community pharmacy

e-Prescribe
Walk-In
Fax
Telephone

T/F In comparison to retail or community pharmacies, hospitals, are more abundant making there more job openings for pharmacy technicians to work in a hospital setting

False
Less

T/F STAT orders must be filled as soon as possible, usually within 1 to 2 hours of when the medication order is received

False

T/F All pharmacists and technicians must have their license, registration, and/or certification visible for inspection by the Board of Pharmacy(BoP) at all times

True

T/F The hospital’s medical staff includes all the employees working in various departments within the hospital, which include nursing, lab, pharmacy, etc.

True

T/F All medical personnel must abide by the protocol of their workplace

True

T/F Due to pharmacy technicians being trained to perform many responsibilites within an inpatient setting, pharmacy technicians need to be efficient in multi-tasking and highly multi-functional to cover all shifts

True

T/F Medications delivered parenterally are delivered only by mouth

False

T/F The parenteral administraion of medicaiton requires strict sterile technique and care in selecting the correct gauge, correct syringe, and correct site for administrating the medicaiton

True

T/F The four factors in needle selection are safety, comfort for the patient, rate of flow of the medication, and the depth of injection needed to deliver the drug to the proper site

True

T/F Medicine is usually unstable in liquid form may come as powder form and must be reconstituted at the time of administration before giving it to a patient for use.

True

T/F Pharmacy technicians who work in a discharge pharmacy have the same job responsibilites and duties as those who work in retail setting

True

T/F A filtered needle contains a small filter system to prevent aspiration of small glass particles that may be present uisng medicaitons stored in ampules

True

SSRI

Selective Serotonin Reuptake Inhibitor

MAOI

Monoamine Oxidase Inhibitors

Blood Pressure

ADHD

Attention Deficit Hyperactivity Disorder

KCL

Potassium Chloride

NaCl

Sodium Chloride

Calcium

Potassium

PCN

Penicillin

ZnO

Zinc Oxide

Chloride

PNV

Prenatal vitamins

Quantity Sufficient

once a day, daily

5XD

five times a day

of each

P& P manuals contain information pertaining to all of the following except:
A) employee’s weekly schedule
B) Emergency situations
C) Training
D) Daily Work Routines

A) Employee’s Weekly Schedule

TJC does not inspect or accredit

Retail Pharmacies

Hospital orders contain which information?
A) Drug Interactions
B) Dietary Restrictions
C) medcation orders
D) All of the above

D) all of the above

What is the meaning of the acronym CPOE?

Computerized Prescriber Order Entry

Hospital technicans must be available to
A) work various shifts
B) Work weekends
C) Fill different jobs per operation needs
D) All above

D) all above

Technicians have all the following responsiblities except:
A) Printing labels for IV medications before filling the containter
B) Preparing antibiotics
C) Discontinuing intravenous medications per physcican’s orders
D) Contacting the physican for order clarification

D) Contacting the physician for order clarification

Which statment about investigational drugs is false?

All investigational drugs must be disposed on site at the hospital where the study has taken place

Stat orders should be filled within:

B) 15 minutes

Which of the following provides guidelines and regulations for the compounding of sterile preparation?

USP

Which is not an ADS?
A) Pyxis
B) Glove Box
C) MedSelect
D) SmartCart

Glove Box

A specialty pharmacy located away from the central pharmacy, such as an operating room, emeregency department, or neonatal pharmacy: satellite pharmacies typically are staffed by a pharmacist and a pharmacy technician

Satellite Pharmacy

Automated dispensing systems often used in hospitals

SureMed and Pyxis

A set level of certain medications kept on hospital floors

Periodic Automatic Replenishment (PAR)

Procedures used in the sterile compounds of hazardous and nonhazadous materials to minimize the introduction of microbes or unwanted debris that could contaminate the preparation

Aseptic Technique

As soon as possible but not an emergency

ASAP Order

Movable carts containing trays of medications, administration sets, oxygen, and other materials used in life-threatening situations, such as cardiac arrest; also known as code carts

Crash Cart

Drugs not labeled for a specific patient and maintained at a nursing station or other department of the institution for the purpose of administration to a patient of the facility

Floor Stock

A list of drugs approved for use in hospitals by the pharmacy and therapeutics committee of the institution that have become the standard stock carried by the pharmacy and other departments

Formulary

Drugs that are not approved for use within an institution unless specific exceptions are filed and accepted by institutional protocols

Nonformulary medications

Medication that bypasses the digestive system but is inteneded for systemic action; most commonly describes medicaitons given by injection, such as intravenously or intramusculary

Parenteral Medications

A medication order tha must be filled immediately, as quickly as is safely possible to prepare the dose, usually within 10-15 minutes

Stat Order

Individualized packaged doses used in institutional practice settings

Unit Dose

T/F A hospital pharmacy is one of the most challenging area in which a pharmacy technincan can work

True

T/F Hospital pharmacies have more job openings than community pharmacies

False

T/F Large hospitals may have a central pharmacy and other smaller satellite pharmacies throughout the hospital

True

T/F The satellite pharmacies fill most of the daily medications for patients on their floors

True

T/F All hospitals must meet only state guidelines to be reimbursed for patients who have Medicare or Medicaid.

False
Also federal

T/F Technicians must have scheduling flexibility because they will need to work all shifts, including weekends, and holidays

True

T/F A hospital pharmacy technicians should be able to work in all areas of the pharmacy as needed

True

T/F When unit dose medications are prepared, the final check is always done by the lead technician

False
Pharmacist

T/F The Joint Commission now requires hospitals to make all medications patient-dose specific

True

T/F The task of counting and tracking controlled substances is a crititcal job that requires perfection

True

Factors that differentiate hospitals include:
A) Outpatient Services
B) Diagnositc Capabilities
C) Surgical Procedures
D) All of the above

D) All of the above

One of the agencies that governs the operation of hospitals is the:
A) HFC
B) HCFA
C) RPH
D) ICU

B) HCFA

All necessary information included on a patient’s admitting record to ensure that orders are filled correctly is provided by :
A) A physician
B) A unit clerk
C) Nurse
D) All the above

D) All the above

When patients with the same last name end up on the same floor, which auxiliary label should be used?
A) Take as directed
B) name alert
C) May cause drowsiness
D) Shake Well

B) Name Alert

IV medication order label show the:
A) Drug name, strenght, and dosage form
B) Route of administration and scheduled dosing time
C) patient’s name, medical record number, and room number
D) All of the above

D) all of the above

The technician responsible for stocking the intravenous room with all of the supplies needed for the day is the:
A) IV technician
B) Satellite technican
C) Unit dose fill technicans
D) Floor stock technican

A) IV technician

POE systems allow physicans, nurses, and pharmacists to directly communitcate with one another, limiting errors of trasncription by allowing electronic access to:
A) Medical and drug information data
B) Secure entry into the pharmacy
C) Pyxis machine
D) Hospital supply room

A) Medical and drug information data

Using the computerized prescriber order entry, a ____________ can enter all labs, dietary requirements, medications, and special notes into the computer

B) Physician

Enforceable regulations for IV prepartions have been provided by the:
A) TJC
B) BOP
C) USP<797>
D) PDR

C) USP<797>

Neonatal Intensive Care Unit

NICU

Post anesthesia care unit

PACU

Emergency Department

Operating Room

Labor and Delivery

L&D

Intensive Care Unit

ICU

Pediatrics

PED

Nursery

NSY

Coronary care unit

CCU

Orthopedics Unit

ORTHO

List three duties of the inventory control technician

bill
order
stock

What three specialty departments in an institution stock many drugs in injectable forms as well as a varitey of oral injectable controlled substances?

Emergecny Department
Operating Room
Intensive Care Unit

List three types of stat trays stocked for code carts by hospital pharmacies

1.Adult
2. Pediatric
3. Neonatal

Responsible TJC

accrediation to organizations

Responsible CMS

reulates and adminsters health related programs

Responsible HHS

Protects Americans Health

Responsible DPH

Inspects hospitals and DPH regulations

Responsible BOP

implements and enforces pharacy practice standards

Provides benefit information to the patient/client; determines the proper usage of benefits

Managed Care Pharmacy Technician

Interviews, identifies, and assesses baseline skill levels of technicians; schedules training and tasks for technicians; has proven leadership skills

Lead Pharmacy Technician

Performs on-the-job training for new employees or for technicians in new roles

Pharmacy Technician Trainer

Teaches pharmacy technician students the knowledge and skills they need to pass an ASHP-approved national certification exam and become certified pharmacy technician

Pharmacy Technician Educator

Take specific safety precautions when preparing radioactive products as ordered

Nuclear Pharmacy Technician

Travels to client’s sites and promotes his or her company’s assigned medications

Pharmaceutical Sales Representative

Dispense investigational, prior-approved drugs, or indigent medications that require separate inventory control and documentation, and often uses advanced or specific ordering and return protocols

Prior Approval or Investigational Drug Coordinator

Perform duties much like those of a technician at a community or hospital setting without a pharmacisty physically on site

Telepharmacy Technician

Interviews patients about their at-home medications including prescription and over-the-counter medications, vitamins, or herbal supplements to help the provider make informed decisions about a patient’s medication regimen

Medication Reconciliation Technician

Place daily orders to keep the department stocked to fulfill the orders/prescription requests to satisfy the patient in need and works closely with pharmacy management in implementing cost saving opportunities

Pharmacy Inventory and Purchasing Agent

Providing benefit information to the patient is a resonsibility of which pharmacy technician?

Managed Care Pharmacy Technician

Which pharmacy setting does not have a pharmacist on site?
A) Pharmacy Inofrmatics
B) Telepharmacy
C) Nuclear Pharmacy
D) Managed care pharmacy

Telepharmacy

The expected growth rate for the pharmacy technician profession is ___ between 2014-2024.
A) 9%
B) 30%
C) 32%
D) 34%

A) 9%

Providing benefit information to the patient is a responsibility of which pharmacy technician practice?
A) Pharmaceutiucal sales representative
B) Managed care pharmacy technician
C) Pharmacy technician educator
D) Telepharmacy pharmacy technician

B) Managed Care Pharmacy Technician

Which professional works closely with the pharmacy management in implementing cost-saving opportunities?
A) Pharmaceutical sales representative
B) Managed Care pharmacy technician
C) Pharmacy purchaing agent
D) Nuclear pharmacy technician

C) Pharmacy Purchasing Agent

When health maintenance organizations were created in 1973, the cost of prescription medications was about ___ of health care costs.
A) 2%
B) 32%
C) 10%
D) 5%

D) 5%

A specialty area of pharmacy practice dedicated to compounding and dispensing of radioactive materials is ______.
A) pharmacy informatics
B) nuclear pharmacy
C) managed care pharmacy
D) none of the above

B) Nuclear Pharmacy

Telepharmacy began in rural areas of ______
A) South Dakota
B) North Dakota
C) Maine
D) Montana

North Dakota

Which pharmacy technician position requires the technician to interview patients about their medications?
A) pharmaceutical technician
B) telepharmacy tech
C) medication reconciliation tech
D) pharmacy informatics tech

C) Medication reconciliation Technician

A pharmacy technician may be employed by the IT department of a health care organization in which type of pharmacy practice?
A) Telepharmacy
B) Pharmacy informatics
C) Pharmacy purchaing agent
D) Pharmacy technician educator

B) Pharmacy Informatics

The pharmacy field highly prefers a candidate to have experience in business and business relations for the position of ___________.
A) pharmacy purchasing agent
B) pharmacy informatics
C) pharmaceutial sales representative
D) pharmacy technician trainer

C) pharmaceutical sales representative

Brainscape's Knowledge GenomeTM

Big EXAM #2 Flashcards

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