Big EXAM #2 Flashcards
Most people make an instant judgment of others within the first _______ of meeting.
A) 30 seconds
B) minute
C) minute and a half
D) 5 minutes
30 seconds
If the call must be placed on hold, the technician should check back with the caller in ____ intervals to reassure the patient that she or he has not forgotten.
A) 30 second
B) 1-2 minutes
C) 3 minute
D) 5 minute
1-2 minutes
If a customer is angry about a medication, regardless of the problem, a pharmacy technician can ease the person’s frustration by doing the following:
A) respond with frustration
B) show impatience while listening
C) just listen
D) roll their eyes
Just listen
If any part of a prescription is illegible, technicians should:
A) Ask another technician for help
B) Call the prescriber for clarification
C) See what medication the patient is taking and try to figure it out on their own
D) None of the above
None of the above
A person’s voice can influence how the information is perceived bases on:
A) Speed
B) Volume
C) Inflection
D) All of the above
D) All of the above
Sodium Bicarbonate
NaHCO3
RTS
Return To Stock
I U
International Unit
SWI/ SWFI
Sterile Water Injection
FeSO4
Ferrous Sulfate, Iron Sulfate
MgSO4
Magnesium Sulfate
MSO4
Morphine Sulfate
PCA
Patient Controlled Analgesia
MV
Multi-Vitamin
APAP
Acetaminophen
5% Dextrose & 0.9& Sodium Chloride
D5NS
I
V
X
L
C
D
M
1
5
10
50
100
500
1000
T/F
Good communication is important for patient safety.
True
T/F
Sometimes, just listening to a person is all that is required.
True
T/F
It is not important for pharmacy technicians to always behave professionally.
False
T/F
A pleasant facial expression will most likely cause a patient to respond in a positive manner.
True
T/F
Always treat customers as you would want to be treated
True
A feeling of wanting to help someone who is sick or in trouble
Compassion
A means of communication that can be a written message, spoken words, or body language
Channel
A mental disposition or feeling a technician adopts toward customer’s, co-workers, or duties at work
Attitude
The act of giving or exchanging information without using spoken words
Nonverbal Communication
The skill of dealing with others without causing bad feelings
Diplomacy
An unwritten guideline or rule of behavior
Etiquette
The ability to express oneself in such a way that one is understood readily and clearly
Communication
The ability to do or say things without offending or upsetting other people
Tact
The sharing of information by individuals through the use of speech
Verbal Communication
The way a person thinks about or understands someone or something
Perception
ANS
Autonomic Nervous System
MRI
Magnetic Resonace Imaging
IVC
Inferior Vena Cava
PNS
Peripheral Nevous System
CNS
Central Nevous System
MS
Multiple Sclerosis
AD
Alzheimer’s Disease
TJC
The Joint Commission
FDA
Food Drug Administraion
OCD
Obsessive Complusive Disorder
EEG
Electroencephalogram
PET
Positron Emission Tomography
EENT
Ear, Eyes, Nose, Throat
CDC
Center for Disease Control
and Prevention
PTCB
Pharmacy Technician Certification Board
TJC
The Joint Commission
Trademark of a drug device held by the originating manufacturing company
Brand Name
The proprietary or brand name given to a drug by the company that developed it; the trade name may be related to the function or main use of the drug
Trade Name
Name assigned to a medication or nonproprietary name of a drug
Generic Name
Categorization based on various characteristics, including the chemcial structure of a drug, the action of a drug, and/or the therapeutic or anatomic use of a drug
Drug Classification
Reference book found in pharmacies that contains detailed information on more than 22,000 prescriptions and 6000 over the counter medications
Drug Facts and Comparisons
The makeup of a chemcial, including the elements, the shape, the bonding types, the molecular configurations
Chemical Structure
A list of approved drugs to be stocked by the pharmacy; also, a list of drugs covered by an insurance company
Formulary
The official prescribing information for a prescription drug; the medication information sheet
Package Insert
Comprehensive information on a medcation’s actions within the class of drugs; also lists generic and trade names, ingredients, dosages, side effects, ect…
Monograph
A list of drugs that are not included in the list of preferred medications that a committee of pharmacist and physicians deems to be the safest, most effective, and most economical
Nonformulary
CPR
Cardiopulmonary Resuscitation
AED
Automated External Defibrillator
Etoh
Ethanol, Alcohol
aa
of each
ss
one half
Medications kept behind the pharmacy counter that require a pharmacist’s intervention before dispensing
Behind-the-Counter
(BTC)
An order for medication issued by a physician, dentist, or other properly licensed practitioner
Prescription
A medication that does not require a physician’s order or prescription for the patient to purchase
Over-the-Counter
(OTC)
The heading of a prescription, represented by the Latin symbol Rx, meaning to “take thou” or “you take”
Superscription
An alphanumeric number consisting of two letters and seven numbers that is assigned to prescribers authorized by the DEA to prescribe controlled substance
Drug Enforcement Administration (DEA)
The computer-to-computer transfers of prescription data between pharmacies, prescribers, and payers
e-Prescrbing
The part of the prescribtion that provides specific instructions to the pharmacist on how to compound the prescription
Subscription
The directions on a prescription that explain how the patient is to take the prescribed medication
Signatura( signa or sig)
The process by which a prescription is submitted electronically to a third party payer for the pharmacy to be reimbursed for the medication dispensed
Adjudication
A label that provides supplementary information about proper and safe administration, use, or storage of a medication
Auxiliary Label
A statment required on the labeling of all prescription medications
Federal Legend
The name, dosgae form, strength, and quantity of the medication prescribed
Inscription
Which of the following is not one of the patient’s rights?
A) Right Dosage Form
B) Right Price
C) Right Drug
D) Right Patient
Right Price
What does the signa mean: 1 tsp po qid ac & hs?
A) Take 1 tablespoon by mouth three times a day before meals and at bedtime
B) Take 1 tablespoon by mouth four times a day before meals and at bedtime
C) Take 1 teaspoon by mouth four times a day before meals and at bedtime
D) Take 1 teaspoon by mouth four times a day after meals and at bedtime
Take 1 teaspoon by mouth four times a day before meals and at bedtime
Which information may a pharmacist provide to a patient during counseling?
A) Prescription refill
B) Proper storage
C) Action to be taken in the event of a missed dose
D) All of the above
All of the above
Which of the following may a pharmacy technician not do in a retail pharmacy?
A) Check medication received from the wholesaler
B) Order medciations from a wholesaler
C) Accept a new prescription from the patient at the intake window
D) Accept a new prescription over the telephone from the physcian’s office
D) Accept a new prescription over the telephone from the physician’s office
The pharmacy must maintain all controlled substance invoices for a minimum of:?
A) 5 years
B) 6 months
C) 1 year
D) 2 years
D) 2 years
Prescriptions that have a red “C” stamped on the lower right side when filled in the pharmacy indicate that the prescription is:
A) A drug containing codeine
B) A cough medication
C) A controlled substance
D) A cardiac medication
C) A controlled substance
T/F If the technician cannot interpret the information on a prescripiton, they should quickly make an educated guess
False
T/F Only the pharmacist is responsible for inputting the patient’s information into the pharmacy’s computer information system
False
T/F The technician should check the medication against the script and the label when selecting medication from the shelf
True
T/F A controlled substance inventory should be done twice yearly and when there is a change of the pharmacist in charge
False,
Done every 2 years
T/F When the prescription is being picked up, the pharmacy technician will ask the patient if he or she has any questions for the pharmacist.
True
List the five rights of patients to medication safety
- Right dosage form
- Right patient
- Right time
- Right medication
- Right route of adminstration
List four ways a new prescription can be received in a community pharmacy
- e-Prescribe
- Walk-In
- Fax
- Telephone
T/F In comparison to retail or community pharmacies, hospitals, are more abundant making there more job openings for pharmacy technicians to work in a hospital setting
False
Less
T/F STAT orders must be filled as soon as possible, usually within 1 to 2 hours of when the medication order is received
False
T/F All pharmacists and technicians must have their license, registration, and/or certification visible for inspection by the Board of Pharmacy(BoP) at all times
True
T/F The hospital’s medical staff includes all the employees working in various departments within the hospital, which include nursing, lab, pharmacy, etc.
True
T/F All medical personnel must abide by the protocol of their workplace
True
T/F Due to pharmacy technicians being trained to perform many responsibilites within an inpatient setting, pharmacy technicians need to be efficient in multi-tasking and highly multi-functional to cover all shifts
True
T/F Medications delivered parenterally are delivered only by mouth
False
T/F The parenteral administraion of medicaiton requires strict sterile technique and care in selecting the correct gauge, correct syringe, and correct site for administrating the medicaiton
True
T/F The four factors in needle selection are safety, comfort for the patient, rate of flow of the medication, and the depth of injection needed to deliver the drug to the proper site
True
T/F Medicine is usually unstable in liquid form may come as powder form and must be reconstituted at the time of administration before giving it to a patient for use.
True
T/F Pharmacy technicians who work in a discharge pharmacy have the same job responsibilites and duties as those who work in retail setting
True
T/F A filtered needle contains a small filter system to prevent aspiration of small glass particles that may be present uisng medicaitons stored in ampules
True
SSRI
Selective Serotonin Reuptake Inhibitor
MAOI
Monoamine Oxidase Inhibitors
BP
Blood Pressure
ADHD
Attention Deficit Hyperactivity Disorder
KCL
Potassium Chloride
NaCl
Sodium Chloride
Ca
Calcium
K
Potassium
PCN
Penicillin
ZnO
Zinc Oxide
Cl
Chloride
PNV
Prenatal vitamins
qs
Quantity Sufficient
qd
once a day, daily
5XD
five times a day
aa
of each
P& P manuals contain information pertaining to all of the following except:
A) employee’s weekly schedule
B) Emergency situations
C) Training
D) Daily Work Routines
A) Employee’s Weekly Schedule
TJC does not inspect or accredit
Retail Pharmacies
Hospital orders contain which information?
A) Drug Interactions
B) Dietary Restrictions
C) medcation orders
D) All of the above
D) all of the above
What is the meaning of the acronym CPOE?
Computerized Prescriber Order Entry
Hospital technicans must be available to
A) work various shifts
B) Work weekends
C) Fill different jobs per operation needs
D) All above
D) all above
Technicians have all the following responsiblities except:
A) Printing labels for IV medications before filling the containter
B) Preparing antibiotics
C) Discontinuing intravenous medications per physcican’s orders
D) Contacting the physican for order clarification
D) Contacting the physician for order clarification
Which statment about investigational drugs is false?
All investigational drugs must be disposed on site at the hospital where the study has taken place
Stat orders should be filled within:
B) 15 minutes
Which of the following provides guidelines and regulations for the compounding of sterile preparation?
USP
Which is not an ADS?
A) Pyxis
B) Glove Box
C) MedSelect
D) SmartCart
Glove Box
A specialty pharmacy located away from the central pharmacy, such as an operating room, emeregency department, or neonatal pharmacy: satellite pharmacies typically are staffed by a pharmacist and a pharmacy technician
Satellite Pharmacy
Automated dispensing systems often used in hospitals
SureMed and Pyxis
A set level of certain medications kept on hospital floors
Periodic Automatic Replenishment (PAR)
Procedures used in the sterile compounds of hazardous and nonhazadous materials to minimize the introduction of microbes or unwanted debris that could contaminate the preparation
Aseptic Technique
As soon as possible but not an emergency
ASAP Order
Movable carts containing trays of medications, administration sets, oxygen, and other materials used in life-threatening situations, such as cardiac arrest; also known as code carts
Crash Cart
Drugs not labeled for a specific patient and maintained at a nursing station or other department of the institution for the purpose of administration to a patient of the facility
Floor Stock
A list of drugs approved for use in hospitals by the pharmacy and therapeutics committee of the institution that have become the standard stock carried by the pharmacy and other departments
Formulary
Drugs that are not approved for use within an institution unless specific exceptions are filed and accepted by institutional protocols
Nonformulary medications
Medication that bypasses the digestive system but is inteneded for systemic action; most commonly describes medicaitons given by injection, such as intravenously or intramusculary
Parenteral Medications
A medication order tha must be filled immediately, as quickly as is safely possible to prepare the dose, usually within 10-15 minutes
Stat Order
Individualized packaged doses used in institutional practice settings
Unit Dose
T/F A hospital pharmacy is one of the most challenging area in which a pharmacy technincan can work
True
T/F Hospital pharmacies have more job openings than community pharmacies
False
T/F Large hospitals may have a central pharmacy and other smaller satellite pharmacies throughout the hospital
True
T/F The satellite pharmacies fill most of the daily medications for patients on their floors
True
T/F All hospitals must meet only state guidelines to be reimbursed for patients who have Medicare or Medicaid.
False
Also federal
T/F Technicians must have scheduling flexibility because they will need to work all shifts, including weekends, and holidays
True
T/F A hospital pharmacy technicians should be able to work in all areas of the pharmacy as needed
True
T/F When unit dose medications are prepared, the final check is always done by the lead technician
False
Pharmacist
T/F The Joint Commission now requires hospitals to make all medications patient-dose specific
True
T/F The task of counting and tracking controlled substances is a crititcal job that requires perfection
True
Factors that differentiate hospitals include:
A) Outpatient Services
B) Diagnositc Capabilities
C) Surgical Procedures
D) All of the above
D) All of the above
One of the agencies that governs the operation of hospitals is the:
A) HFC
B) HCFA
C) RPH
D) ICU
B) HCFA
All necessary information included on a patient’s admitting record to ensure that orders are filled correctly is provided by :
A) A physician
B) A unit clerk
C) Nurse
D) All the above
D) All the above
When patients with the same last name end up on the same floor, which auxiliary label should be used?
A) Take as directed
B) name alert
C) May cause drowsiness
D) Shake Well
B) Name Alert
IV medication order label show the:
A) Drug name, strenght, and dosage form
B) Route of administration and scheduled dosing time
C) patient’s name, medical record number, and room number
D) All of the above
D) all of the above
The technician responsible for stocking the intravenous room with all of the supplies needed for the day is the:
A) IV technician
B) Satellite technican
C) Unit dose fill technicans
D) Floor stock technican
A) IV technician
POE systems allow physicans, nurses, and pharmacists to directly communitcate with one another, limiting errors of trasncription by allowing electronic access to:
A) Medical and drug information data
B) Secure entry into the pharmacy
C) Pyxis machine
D) Hospital supply room
A) Medical and drug information data
Using the computerized prescriber order entry, a ____________ can enter all labs, dietary requirements, medications, and special notes into the computer
B) Physician
Enforceable regulations for IV prepartions have been provided by the:
A) TJC
B) BOP
C) USP<797>
D) PDR
C) USP<797>
Neonatal Intensive Care Unit
NICU
Post anesthesia care unit
PACU
Emergency Department
ED
Operating Room
OR
Labor and Delivery
L&D
Intensive Care Unit
ICU
Pediatrics
PED
Nursery
NSY
Coronary care unit
CCU
Orthopedics Unit
ORTHO
List three duties of the inventory control technician
- bill
- order
- stock
What three specialty departments in an institution stock many drugs in injectable forms as well as a varitey of oral injectable controlled substances?
Emergecny Department
Operating Room
Intensive Care Unit
List three types of stat trays stocked for code carts by hospital pharmacies
1.Adult
2. Pediatric
3. Neonatal
Responsible TJC
accrediation to organizations
Responsible CMS
reulates and adminsters health related programs
Responsible HHS
Protects Americans Health
Responsible DPH
Inspects hospitals and DPH regulations
Responsible BOP
implements and enforces pharacy practice standards
Provides benefit information to the patient/client; determines the proper usage of benefits
Managed Care Pharmacy Technician
Interviews, identifies, and assesses baseline skill levels of technicians; schedules training and tasks for technicians; has proven leadership skills
Lead Pharmacy Technician
Performs on-the-job training for new employees or for technicians in new roles
Pharmacy Technician Trainer
Teaches pharmacy technician students the knowledge and skills they need to pass an ASHP-approved national certification exam and become certified pharmacy technician
Pharmacy Technician Educator
Take specific safety precautions when preparing radioactive products as ordered
Nuclear Pharmacy Technician
Travels to client’s sites and promotes his or her company’s assigned medications
Pharmaceutical Sales Representative
Dispense investigational, prior-approved drugs, or indigent medications that require separate inventory control and documentation, and often uses advanced or specific ordering and return protocols
Prior Approval or Investigational Drug Coordinator
Perform duties much like those of a technician at a community or hospital setting without a pharmacisty physically on site
Telepharmacy Technician
Interviews patients about their at-home medications including prescription and over-the-counter medications, vitamins, or herbal supplements to help the provider make informed decisions about a patient’s medication regimen
Medication Reconciliation Technician
Place daily orders to keep the department stocked to fulfill the orders/prescription requests to satisfy the patient in need and works closely with pharmacy management in implementing cost saving opportunities
Pharmacy Inventory and Purchasing Agent
Providing benefit information to the patient is a resonsibility of which pharmacy technician?
Managed Care Pharmacy Technician
Which pharmacy setting does not have a pharmacist on site?
A) Pharmacy Inofrmatics
B) Telepharmacy
C) Nuclear Pharmacy
D) Managed care pharmacy
Telepharmacy
The expected growth rate for the pharmacy technician profession is ___ between 2014-2024.
A) 9%
B) 30%
C) 32%
D) 34%
A) 9%
Providing benefit information to the patient is a responsibility of which pharmacy technician practice?
A) Pharmaceutiucal sales representative
B) Managed care pharmacy technician
C) Pharmacy technician educator
D) Telepharmacy pharmacy technician
B) Managed Care Pharmacy Technician
Which professional works closely with the pharmacy management in implementing cost-saving opportunities?
A) Pharmaceutical sales representative
B) Managed Care pharmacy technician
C) Pharmacy purchaing agent
D) Nuclear pharmacy technician
C) Pharmacy Purchasing Agent
When health maintenance organizations were created in 1973, the cost of prescription medications was about ___ of health care costs.
A) 2%
B) 32%
C) 10%
D) 5%
D) 5%
A specialty area of pharmacy practice dedicated to compounding and dispensing of radioactive materials is ______.
A) pharmacy informatics
B) nuclear pharmacy
C) managed care pharmacy
D) none of the above
B) Nuclear Pharmacy
Telepharmacy began in rural areas of ______
A) South Dakota
B) North Dakota
C) Maine
D) Montana
North Dakota
Which pharmacy technician position requires the technician to interview patients about their medications?
A) pharmaceutical technician
B) telepharmacy tech
C) medication reconciliation tech
D) pharmacy informatics tech
C) Medication reconciliation Technician
A pharmacy technician may be employed by the IT department of a health care organization in which type of pharmacy practice?
A) Telepharmacy
B) Pharmacy informatics
C) Pharmacy purchaing agent
D) Pharmacy technician educator
B) Pharmacy Informatics
The pharmacy field highly prefers a candidate to have experience in business and business relations for the position of ___________.
A) pharmacy purchasing agent
B) pharmacy informatics
C) pharmaceutial sales representative
D) pharmacy technician trainer
C) pharmaceutical sales representative
