BEST PRACTICES: Communicating Health-Care Benefits to Employees and Retirees Flashcards
Governments should develop effective communication strategies that support their health-care benefit goals.
What should governments develop to support their health-care benefit goals?
Effective communication strategies.
Why is it important for employers to communicate the value and prudent utilization of health-care benefits?
To increase the perceived value of the benefits and ensure participants understand changes to the health-care plan.
What are some ways to educate stakeholders about plan and benefit provisions?
Utilize workshops, distribute educational materials, and communicate through simple and straight-forward methods.
How can governments gain a full understanding of plan offerings to educate stakeholders?
By promoting a full understanding of the plan offerings and supporting a smooth transition when plan changes occur.
What information should be shared about the impact of rising health-care costs?
The impact on the government and participants, cost containment efforts, and data from outside experts to enhance credibility.
How can responsible health-care consumerism be promoted among participants?
By educating them to be informed consumers, communicating benefits of wellness programs, and sharing information on cost-saving services like telehealth.
What types of communication methods should be considered for different participant populations?
Methods that best match technology access and meeting accessibility needs.
When should focus groups, surveys, and participant committees be used in communication strategies?
When undertaking significant new initiatives or changes that may impact participants.
What might warrant the involvement of outside expertise in communication strategies?
Significant changes to health-care plans, including changes in deductibles, coverage, and provider networks.
