Behavioural Flashcards
Tell us about your career to date?
(They want to know how you got there.)
- Graduated highschool - Commenced working for Jetstar in ground operations.
- Paid for flight training whilst working for JQ.
- In 2016 I gained my Commercial Pilots License and was also awarded - Pilot of the year (About 20-30 CPL students).
- In 2017, after completing my ME IR, I received a full time flying opportunity in Airlie Beach with GSL Aviation. Single pilot VFR on a single engine aircraft conducting scenic flights.
- Acquired 800 hours TT and also gained experience in customer service duties. Completed ATPL subjects.
- In 2018 I received an opportunity to fly for Savannah Aviation based in a remote community - Burketown, FNQ.
- Single Pilot, multi engine operating under IFR. (Baron and Chieftains).
- Started doing a degree part time basis.
- Volunteered to digitise the operation to minimised paperwork usage.
- In Nov 2019 the chief pilot recomended me for a role with Nauru Airlines on B737 as a FO. 1700 hours total time.
- Mainly hired internal referrals.
- In Jun 2020, redundancy due COVID19.
- Offered my job back at Savannah Aviation, more involved with operational duties.
- Acquired another 500 multi engine command and had approximately 2300 hours total time.
- In Oct 2021 I was recalled back to Nauru as a First Officer and did my 737 NG conversion course with Qantas in Melbourne.
- Over last three years I have gained multi crew experience as FO on the B737, flying domestically all around Australia on behalf of Qantas freight, Toll and Bonza as well as international charter to destinations such as Taiwan and South Korea, Singapore and even UK.
Most rewarding:
Our Regular passenger service out in the pacific, which starts in Australia, goes out to Nauru, then continues ISLAND hopping to the Republic of Palua (Phillipines Sea) as well as South to Fiji. High paced operation to remote destinations, with limited resouces and support. Short airstrips with consistently changing weather conditions. Main comm via HF & SATCOM. Varrying classes of airspace in different countries.
- I recently completed my Bachelors degree with Southern Cross University graduating in September 2024.
Why do you want to work for Qantas?
Exciting time to join - potential opportunity to go onto 737.
- Qantas offers a secure career path with progression onto a wide body aircraft as well as opportunities to fly domestically. I currently enjoy flying the B737 and if I progress through the interview, I would love to continue flying it for Qantas, however I would like to one day be able to fly a widebody aircraft without needing to leave this beautiful country I call home.
- I want to fly for an airline that operates to a high standard and I have experienced the exceptional quality of training offered at Qantas when I completed my 737NG rating with Qantas in Melbourne.
- Qantas encourages diversity. I want to work with a team of professionals that embraces diversity and respect each other. One of the most beneficial facets of my business degree was the awareness of how important teamwork is in achieving goals. embracing diversity fosters an environment of creativity and honest communication, which is crucial in our industry.
Tell us about a time you were faced with a high-pressure/stressful situation and what you did to manage it?
Wheel seizure on landing in Doomadgee
- About 3 years ago
- Employed by Savannah Aviation conducting a regular charter from Burketown to Doomadgee as Single Pilot.
- Piper Chieftain
- The flight time was 20 min
- 5 passengers on board.- Weather was CAVOK with lite winds.
- Departure and approach fine
During the landing at Doomadgee a second after touch down, I felt an aggressive shudder on the right main wheel. A second later, the aircraft started veering to the right as a result of what felt like drag on the right side of the aircraft.
Action:
- Immediately applied left rudder to keep the aircraft on the runway.
- concerned about safety of the A/c
- Brought the aircraft to a stop on side of runway.
- Shut down the engines.
- Instructed the passengers to disembark the aircraft.
- Contacted the ARO on the radio and requested assistance.
- Disembarked and checked to see if the passenger were ok. All obedient but a little bit startled.
- Informed them of possible FOD
- Asked ARO to escort the passengers to the terminal.
- Contacted the chief pilot by phone to report the incident.
CP told me he would fly over with another A/C and bring an engineer. - Asked the ARO to do another runway inspection to look out for FOD.
- went to terminal to go talk to passengers. Two had to go to work. Told them the CP will be bringing another A/C for our flight in the afternoon.
Charter continued without any incidents.
Result/Outcome:
- The chief pilot flew out to inspect the aircraft with an engineer and replaced the wheel.
- Chief pilot flew the aircraft to our base for further inspection.
- I completed the charter in another aircraft
- Discussed incident with Chief Pilot next morning.
- he informed me that he’d recently reported issues with the right brake to engineering and they’d replaced parts of the brakes in a recent 100 hourly.
- I submitted an incident report internally.
The reason for the right veering on landing was caused by a brake malfunction.
Tell us a time someone did not adhere to company values?
What did you do about it?
Receiving a plane in a mess from previous pilot.
Situation/Task
- Employed with Savannah Aviation.
- Conducting a charter in the afternoon.
- Standard practice was to tidy up the aeroplane after each charter.
- Arriving at the airport I noticed the aircraft was in a condition I didn’t feel comfortable presenting to passengers, so I cleaned the aircraft.
- This caused a delay in meeting my passengers are the terminal area.
Action:
Meeting passengers, I apologised for meeting them late.
They seemed annoyed and advised me that they were catching a flight from Mt Isa to Brisbane.
I notified office manager of delay via txt message that will be a 10 minute delay.
Upon arrival at Mount Isa I offered to transfer the passengers to the domestic terminal.
Pilot was a relatively new to Savannah Aviation and this was his first flying job.
I called him to discuss the issue and inform him of the delay caused as the operations manager was going to ask me what caused the delay.
He’s response was that he’s flight arrived back late and that he was tired because he had a big day and didn’t have time to clean it.
Sympathised with him, I had felt like that before.
Mentioned if it happens in future to communicated this with the other pilot or the operations manager so that we know to arrive earlier.
He felt it wasn’t our job to clean the aeroplanes but I told him that it was a small operation and that the company couldnt afford the resources just to clean aeroplanes as it normally only take 10 minutes to tidy up.
He apollogised for leaving it in that state.
Result:
Spoke to the operations manager and I told her that I had spoken to the other pilot about it.
Never happened again
Tried to be more proactive after the occurrence by reaching out to crew before my duty to see if there were any faults with the aeroplane before I arrived at the airport.
Tell us about a time you received negative feedback, and what did you do?
Flight training:
Initial stages of Private Pilot License
Negative feedback on how I handle engine failures and conduct forced landings: Reaction time was slow reacting to engine failures and forced landings, specifically recalling memory items. He recommended chair flying at home and visualising the procedure in my head.
Actions:
Practice hypothetical scenarios at home whilst sitting in a chair and verbalising my actions.
I would do this over and over until the required actions became motor memory.
Outcome:
Extra brain space in the situation when dealing with simulated engine failures. Recall items were part of my motor memory.
Instructor said he saw an improvement in my overall performance including other emergency procedures.
I still chair fly in front of a poster of the B737 to date leading up to my Cyclic sims, and during the first 12 months of being checked to line, I would practice each memory item in front of my poster at home once a month.
Chair flying greatly assisted me during my Type Rating.
When have you had difficulties with something in current role?
When I transitioned from Single Pilot operations to Multi crew, I found it challenging to know when and how to question a captains requests or decisions.
I’ve now gained three years of experience and have adopted techniques that help me mediate these challenges.
If I am unsure of what course of action to take now, particularly if I feel unsure or uncomrfotable, I use the acronym “STOP”… “Stop and think”:
1. Safety:
Team
Operation
Passengers
If there’s ever a time where the captain makes a decision that I don’t agree with, it’s important to know when to refuse supporting a decision.
I consider three aspects:
1. Is it safe?
2. Is it legal?
3. Is it operationally viable?
If the captain justifies these three aspects, then I’m usually supportive of he’s decision.
Tell us about at time when you used technical knowledge or technology to pre-empt a situation?
During my Employment with Savannah Aviation
About 5 years ago now
Based in Burketown
Action:
- Volunteered to develop a digital trip record as part of fully digitising the operation and minimising paperwork use.
- Utilised the iPad and numbers app to build spreadsheets to be used for trip records, weight and balance charts and flight planing.
Utilised cloud services to upload trip records making it accessible to crew in other bases.
Lead the team in training evreyone on how to use the digital spreadsheets.
Outcome:
Significant time and cost savings (paperwork) for the company
Chief pilot recommended me for a role with Nauru Airlines who mainly recruited internal referrals at the time.
TMAAT you had conflict at work?
- About four years ago.
- Employed with Savannah Aviation.
- Received a call from Operations manager
- Informed me of a difficult client that had emailed her requesting us to increase our quoted available payload.
- She provided standard available payload figure which is conservative to allow for extra fuel.
- Person emailed back claimed to be a pilot. Said he thought the chieftain could take more payload.
- Wanted to know what she should tell him.
Action
- Told her to respond and say: We can only plan for the standard payload as this conservative figure allows room for extra fuel incase needed.
- Told her roster me on the flight and I would talk to him on the day as she had explained the situation to me.
- I told her If on the day the weather was ok, then we could potentially take more payload.
- I ensured the aircraft had not yet been refuelled prior to their arrival.
- I introduced myself to the person who arranged the charter and informed that I was aware of his concerns and explained why would couldn’t guarantee any extra payload in advance.
- He informed that he was a captain on a B737 and understood.
Outcome:
Weather was great which allowed us to take a bit of extra cargo and he didn’t have to leave anything behind.
He thanked me for getting the job done and complimented me on my landing.
What challenges would you face by joining Qantas?
- Moving from First Officer to Second officer will be challenging: communicating - third in command
- Qantas is a much larger organisation than Nauru Airlines, and finding my feet within the company will take some adjusting. Knowing which chanels to communicate through, which resources are available. At Nauru it’s a tightly knit community and within a year you have flown with each captain numerous times, making the communication easier to adapt.
Tell us about a time when you lost situational awareness?
Employed with Nauru Airlines
About Almost three years ago
Checked to line for about 6 months
FO on the B737
Acting as PF
Called in to cover night shift
BNE-MEL-SYD
Last sector
Waiting for curfew to lift in MEL
Last sector of night
Arrival into Syd
Late descent clearance due traffic
Changes to arrival to Visual traffic pattern
High on profile
Fast
Struggled to stay ahead of aircraft.
Spoke to captain on ground about feeling tired and also unhappy with my performance
Submitted fatigue safety report
Gates to fly through conservative ‘GATES’ during descent (During back of the clock flying):
1. Approaching FL100 : 40NM : Speed reducing to 250kts
2. 5000ft : 20NM : IAS 250kts ** MOST CRITICAL**
3. 3000ft : 10NM : IAS 210kts
Note: TOD point = Altitude x 3 plus 10nm
How would you communicate during challenging important situations?
N - Nature of the situation
I -Intentions
T - Times
S - Special requirements
You cannot solve a problem if you do not communicate!
What does NITS stand for?
N - Nature of the situation
I -Intentions
T - Times
S - Special requirements
How would you escalate a serious situation if the captain isnt responding?
RAISE:
Relay information
Announce “Captain you must listen”
Indicate divertion
Solve the problem by providing a solution
Emergency take over phrase
or
SAFE (State, Announce, Fix, Emergency)
How did you think your last cyclic went?
Learnt a lot from the my most recent cyclic
presented with scenarios I hadn’t seen before
last cyclic of our training program.
The feedback from my sim check captain was good however I think there will always be areas which I can improve on, as I’m consistently learning new things. (Supply cyclic forms)
Our cyclics are up of six RTP’s spanning over a 3 year period.
My most recent Cyclic was RTP 6.
Our Cyclics are designed to provide training on day 1 and an assessment on day
Recently implemented a reformed operations manua
airline is in a growth stage,
As a result of this reform, there were a few procedures which we discussed during the debriefing which helped me improve my knowledge and ability as a crew member.
Treating each cyclic as a command assessment
better prepared.
Check captains respect this
Last two sim and recent line check filled out potential command assessment form.
Only mention example
When have I been under a stressful situation and how did I manage it?
Right brake malfunctioning during landing in DMG.
Only mention example
Tell me about a time where you had to take in a large amount of information quickly and make a quick decision? (Sounds like high workload/high stress)
Right brake malfunctioning during landing in DMG.
Only mention example
Tell us about a time when you had to change the normal process during a high stress or high workload situation?
Right brake malfunctioning during landing in DMG.
Only mention example
Tell me about a time where you had to take in a large amount of information quickly and make a quick decision?
Right brake malfunctioning during landing in DMG.
Only mention example
Tell us a time you noticed someone not adopting the company values and what you did?
Receiving a plane in a mess from previous pilot.
Only mention example
When did you see a colleague not follow the values of the airline and what did you do about it?
Receiving a plane in a mess from previous pilot.
Only mention example
TMAAT someone wasn’t complying with company values?
Receiving a plane in a mess from previous pilot.
Only mention example
Time when you had to speak out against someone who wasn’t acting according to company values?
Receiving a plane in a mess from previous pilot.
Only mention example
Tell us about a time you had someone not following the company values and what you did about it?
Receiving a plane in a mess from previous pilot.
Only mention example
TMAAT you changed your processes to be better in your role?
Rotation Rate
Only mention example
Tell us a time you learnt something from feedback?
Rotation Rate
Or
Chair flying
Only mention example
When have you taken on other roles in your current position? (and or from other roles if nothing at current role)
Digital trip records
Only mention example
Tell us about a time you contributed to a procedure or policy being amended or changed?
Digital trip records + 3% fuel check policy
Only mention example
Tell us about at time when you used technical knowledge or technology to pre-empt a situation?
Digital trip records
Could mention ‘recently’
Changed clearance in CDU, and I realised that the ATM had been removed from the CDU (this is a minor example)
Only mention example
When did you use your technical or technological knowledge to solve a problem?
Digital trip records
Only mention example
Tell us about a time you went above and beyond for the company?
Digital trip records
