Behaviour Ay Work Flashcards

1
Q

Factors influencing behavior at work

A
Attitude 
Personality 
Abilities and aptitude 
Motivation
Perception 
Training and development 
Individual behavior
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2
Q

Attitude involves what

A

Thoughts,feelings and predispositions to act towards an object

Attitude involves

Head- Heart -Hands = HHH

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3
Q

Personality has certain fundamental characteristics which are ?

A

Consistency -acts in the same way

Psychological / Physiological -personality/ biological needs and processes

Impact upon behaviors - act in certain ways

Multiple expressions - thoughts feelings social interactions

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4
Q

Define -

ABILITIES & APTITUDE, SKILLS and COMPETENCE !!

A

Ability - capacity to perform or mental function

Aptitude - is the inherent propensity for acquiring or developing ability.

Skills - refers to a person’s ability to perform an activity effectively. Skills are typically learned or acquired by training.

Competence - is the demonstrated ability to perform to a required standard.

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5
Q

Motivation can impact on behavior in 3 ways ?

A

gives purpose to and activates the behavior

directs the behaviour towards a particular goal

sustains the behaviour and level of effort (perseverance) until the goal is achieved.

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6
Q

People are motivated by what

A

Needs (intrinsic)

internal to the individual
rewards are psychological
personal needs are fulfilled

Rewards (extrinsic)

external to the individual
the organisation has the ‘power’ to offer these
rewards are tangible - salary, benefits, promotion

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7
Q

People are generally motivated at work if :

A

they understand the importance of the objectives they are tasked to achieve

the objectives are realistic and achievable

satisfactory achievement of the objective results in personal fulfillment and/or a tangible reward.

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8
Q

Perception process

A

process by which sensation is organised and interpreted to make sense of the world

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9
Q

How do people take information in

A
Sight 
Hearing 
Smell
Touch
Taste
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10
Q

HSE research has identified 8 factors that will influence an individual perception of risk

A
Perceived control
Psychological time and risk 
Familiarity 
Perceptions of vulnerability 
Framing effects
Numerical representation of risks 
Perception of hazardous substances 
Risky situation or risky individual
Perceived control
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11
Q

Human factors contributing to accidents at work

A

Organization factors -

Organisational factors

poor work planning, leading to high work pressure
lack of safety systems and barriers
inadequate responses to previous incidents
management based on one-way communications
deficient co-ordination and responsibilities
poor management of health and safety
poor health and safety culture

Individual factors

low skill and competence levels
tired staff
bored and disheartened staff
individual medical problems

Job factors -

illogical design of equipment and instruments
constant disturbances and interruptions
missing or unclear instructions
poorly maintained equipment
high workload
noisy and unpleasant working conditions
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12
Q

Human failures can be categorized as what two things

A

Unintentional failures
are known as human errors.

Intentional failures,
or deliberate deviation from a rule or procedure, are known as violations.

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13
Q

Active failures meaning

A

Active failures have an immediate consequence and are usually made by front-line people such as drivers, control room staff or machine operators.

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14
Q

Latent failures

A

Latent failures
are distant in time and space from the consequences. They are typically failures in health and safety management systems (design, implementation or monitoring) and are often attributed to designers, decision makers and managers.

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