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BCS BA Practice > BCS - Module 6: Identifying Potential Solutions > Flashcards

BCS - Module 6: Identifying Potential Solutions Flashcards

1
Q

Which Business Rule is this?

Laws & Regulations

a. External constraint
b. Internal policy
c. Internal procedure

A

a. External constraint

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2
Q

Which Business Rule is this?

Restricts how an activity is performed

a. External constraint and internal policy
b. Internal policy and internal procedure
c. Internal procedure and external constraint

A

a. External constraint and internal policy

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3
Q

Which Business Rule is this?

Determines how activities are accomplished

a. External constraint
b. Internal policy
c. Internal procedure

A

c. Internal procedure

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4
Q

What is a commonly used method of identifying gaps between the BAM and the current situation?

a. Take a holistic approach
b. Take a structural approach
c. Take an analysis approach

A

a. Take a holistic approach

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5
Q

What model do we use for the BA holistic approach?

A

What model do we use for the BA holistic approach?

- POPIT Model

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6
Q

What are the elements of the POPIT model?

A

What are the elements of the POPIT model?

  • People
  • Organisation
  • Processes
  • IT
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7
Q

When identifying potential solutions which would you do a gap analysis between?

a. Fishbone diagram and Conceptual BAM
b. Conceptual BAM and existing business situation
c. Fishbone diagram and existing business situation
d. Existing business situation and CATWOE

A

b. Conceptual BAM and existing business situation

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8
Q

In the POPIT model which aspect does this fall under?

The team do not understand the business objectives they need to support

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

a. People

The people need to understand the business objectives they are supporting

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9
Q

In the POPIT model which aspect does this fall under?

The roles and responsibilities are not clearly defined within the business

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

b. Organisation

The organisation needs to have clearly defined roles and responsibilities

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10
Q

In the POPIT model which aspect does this fall under?

There is not a supportive management style within the business

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

b. Organisation

The organisation needs to have a supportive management style

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11
Q

In the POPIT model which aspect does this fall under?

The team carry out a lot of workarounds

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

c. Processes

Processes need to have good technology support and not lots of workarounds

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12
Q

In the POPIT model which aspect does this fall under?

The team use a system that cannot store customer details securely

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

e. Technology

The software products need to support the business

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13
Q

In the POPIT model which aspect does this fall under?

The team do not have the skills required to operate the system

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

a. People

People need to have the required skills and support to carry out the work

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14
Q

In the POPIT model which aspect does this fall under?

The customers expect to receive a bill within 5 weeks but they often don’t get one until 10 weeks

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

c. Processes

Processes need to meet the performance measures expected by customers

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15
Q

In the POPIT model which aspect does this fall under?

The staff often do not know how much a tariff costs for a given customer

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

d. Information

Staff need to the the information to conduct their work effectively

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16
Q

In the POPIT model which aspect does this fall under?

The staff often do not know how to change a customer’s tariff

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

c. Processes

Processes need to be efficient, well defined and communicated

OR

d. Information

17
Q

In the POPIT model which aspect does this fall under?

The teams do not work collaboratively with each other

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

b. Organisation

The organisation need to have collaborative cross-functional working

18
Q

In the POPIT model which aspect does this fall under?

Not everyone in the team has access to the system used to change a customer’s tariff

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

e. Technology

The software products need to be usable and accessible

19
Q

In the POPIT model which aspect does this fall under?

The staff cannot use the primary system to change a customer’s bank details

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

e. Technology

The software products need to meet staff and customer needs

20
Q

In the POPIT model which aspect does this fall under?

In order to change a customer’s bank details, 6 teams within the business handle the information required to make this change. Analysis shows this could be done within 3 teams.

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

c. Processes

Processes must not require information or documents to be passed around the business unnecessarily

21
Q

In the POPIT model which aspect does this fall under?

In order to update a customer’s bank details a staff member must first ask a team leader for access to their account

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

d. Information

Information needs to be accessible

OR

c. Processes

22
Q

In the POPIT model which aspect does this fall under?

98% of the staff take more breaks than they’re meant to, 10% of the staff meet their objectives and one of the values of the business is to “stay cool as a cucumber”

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

b. Organisation

The organisation’s culture needs to enable productive work

23
Q

In the POPIT model which aspect does this fall under?

The team is not motivated

a. People
b. Organisation
c. Processes
d. Information
e. Technology

A

a. People

The people need to be motivated

24
Q

What is the point of carrying out a POPIT?

A

It will give you a holistic view of the business/situation and what the main problems are within it. You can then identify what improvements might be necessary if the business/situation is to become more effective and efficient

25
Q

Which Business Rule is this?

Identified in the E in CATWOE

a. External constraint
b. Internal policy
c. Internal procedure

A

a. External constraint

26
Q

Which Business Rule is this?

We cannot fine children for overdue books; it would be illegal

a. External constraint
b. Internal policy
c. Internal procedure

A

a. External constraint

27
Q

Which Business Rule is this?

How to calculate fines on multiple overdue items

a. External constraint
b. Internal policy
c. Internal procedure

A

c. Internal procedure

28
Q

Which Business Rule is this?

GDPR

a. External constraint
b. Internal policy
c. Internal procedure

A

a. External constraint

29
Q

Which Business Rule is this?

Company policies that cannot be challenged

a. External constraint
b. Internal policy
c. Internal procedure

A

b. Internal policy

30
Q

Which Business Rule is this?

Restrictions resulting from the external constraints and policies

a. External constraint
b. Internal policy
c. Internal procedure

A

c. Internal procedure

31
Q

Which Business Rule is this?

Only people who live in our council area may join the library

a. External constraint
b. Internal policy
c. Internal procedure

A

b. Internal policy

BCS BA Practice (9 decks)

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