BCS - Module 3: Understanding the Current Situation Flashcards
Understanding the Current Situation
What is a stakeholder?
Stakeholders are those who have an interest in, or may be affected by, the issue under consideration. They can be internal of external to the organisation.
Which of these is not specifically listed in the Stakeholder Wheel?
- Managers
- Promoters
- Employees
- Competitors
- Promoters
P is for Partners!
What is the missing word?
Stakeholders are those who have an _____ in, or may be affected by, the issue under consideration.
Interest
A business analyst working for an international freight company has been asked to lead a project,
which aims to improve delivery monitoring and route navigation in 15 offices across the world. He has
made the following notes to ensure that he selects the most appropriate investigation techniques:
- Must collect key requirements cost-effectively from all offices.
- Must record details of the problems I discover and how they relate to each other.
- Must ensure that confidential business information is obtained from the project sponsor.
Which set of techniques SHOULD the business analyst select?
A Observation, Workshop, Questionnaire.
B Document analysis, Mind map, Workshop.
C Fishbone diagram, Questionnaire, Interview.
D Questionnaire, Workshop, Observation.
C Fishbone diagram, Questionnaire, Interview.
What is missing from the stakeholder wheel?
Partners Suppliers \_\_\_\_\_\_\_ Employees Managers Owners \_\_\_\_\_\_\_ Customers
Regulators and Competitors
___________ Tells the story of a task and identifies exceptions.
Scenario Analysis
___________ Is good for limited information from lots of people, but can be hard to formulate.
Surveys or questionnaires
Which technique would you use to represent the following business situation:
An overview of an entire business
a. Rich picture
b. Mind map
c. Business process model
d. Fishbone diagram
a. Rich picture
Which technique would you use to represent:
A clear representation of a specific aspect of a business system
a. Rich picture
b. Mind map
c. Business process model
d. Fishbone diagram
c. Business process model
Which technique would you use to represent:
All of the organisational, human and cultural aspects as well as process and information flows of a business system
a. Rich picture
b. Mind map
c. Business process model
d. Fishbone diagram
a. Rich picture
Which technique would you use to represent:
All of the issues of the business situation, but in an organised manner
a. Rich picture
b. Mind map
c. Business process model
d. Fishbone diagram
b. Mind map
Which technique would you use to represent:
Causes of issues in a business situation
a. Rich picture
b. Mind map
c. Business process model
d. Fishbone diagram
d. Fishbone diagram
