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BCS BA Practice > BCS - Module 5: Analysing and Modelling Business Activities > Flashcards

BCS - Module 5: Analysing and Modelling Business Activities Flashcards

1
Q

What does BAM stand for?

A

Business Activity Model

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2
Q

How many steps are there to create a consensus BAM?

A

4

Step 1: Create business perspectives
Step 2: Derive a conceptual model of essential activities to achieve the transformation
Step 3: Derive a consensus model that accomodates all relevant perspectives
Step 4: Test the consensus model against reality

There are 5 activities within a BAM (Don’t Ever Pet My Cat)

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3
Q

What is missing from the 4 steps of the BAM?

Step 1: Create …
Step 2: Derive a conceptual model of essential activities to achieve the transformation
Step 3: Derive a consensus model that accomodates all relevant perspectives
Step 4: Test the consensus model against reality

  1. business proposals
  2. business prospects
  3. business perspectives
  4. business prototypes
A
  1. business perspectives
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4
Q

What is missing from the 4 steps of the BAM?

Step 1: Create business perspectives
Step 2: Derive a conceptual model of essential activities to achieve the transformation
Step 3: Derive a … that accomodates all relevant perspectives
Step 4: Test the consensus model against reality

  1. consensus model
  2. conceptual model
  3. creative model
  4. collaborative model
A
  1. consensus model
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5
Q

The BAM is a conceptual model of the activities we would expect to see based on the … perspective

  1. sponsor’s
  2. stakeholder’s
  3. business’
  4. customer’s
A
  1. stakeholder’s
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6
Q

The BAM avoids blind re-implementation of the current system

  1. True
  2. False
A
  1. True
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7
Q

The BAM attempts to provide a subjective view of what the requirements should be

  1. True
  2. False
A
  1. False

The BAM attempts to provide an OBJECTIVE view of what the requirements should be

Not subjective

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8
Q

The BAM promotes a more system centred design (as opposed to user centred)

  1. True
  2. False
A
  1. False

The BAM promotes a more USER centred design (as opposed to SYSTEM centred)

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9
Q

What does CATWOE stand for?

A 
Customer
Actor
Transformation
World view
Owner
Environment
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10
Q

In the example of a corner shop, which of the CATWOE elements is described?

Stocking and selling a wide range of goods (food, news, tobacco…)

  1. Customer(s)
  2. Actor(s)
  3. Transformation
  4. World View
  5. Owner
  6. Environment
A
  1. Transformation

Transformation is the core business activity of the business system e.g. what lies at the heart of its operations

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11
Q

In the example of a corner shop, which of the CATWOE elements is described?

Shopkeeper and Staff

  1. Customer(s)
  2. Actor(s)
  3. Transformation
  4. World View
  5. Owner
  6. Environment
A
  1. Actor

The people who are required to carry out the transformation

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12
Q

In the example of a corner shop, which of the CATWOE elements is described?

Continued flow of traffic and free parking outside.

  1. Customer(s)
  2. Actor(s)
  3. Transformation
  4. World View
  5. Owner
  6. Environment
A
  1. Environment

All organisations operate within the constraints imposed by their external environment. PESTLE analysis can be used to identify key external factors

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13
Q

In the example of a corner shop, which of the CATWOE elements is described?

Freedom of competition from a supermarket within 5 min drive/10 min walk.

  1. Customer(s)
  2. Actor(s)
  3. Transformation
  4. World View
  5. Owner
  6. Environment
A
  1. Environment

All organisations operate within the constraints imposed by their external environment. PESTLE analysis can be used to identify key external factors

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14
Q

In the example of a corner shop, which of the CATWOE elements is described?

Local population (10 min walk), passing motorists and pedestrians

  1. Customer(s)
  2. Actor(s)
  3. Transformation
  4. World View
  5. Owner
  6. Environment
A
  1. Customer(s)

The beneficiaries or recipients of the system outputs according to the stakeholder’s world view

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15
Q

In the example of a corner shop, which of the CATWOE elements is described?

There is a continuing demand for relatively expensive but convenient purchases locally and for extended hours, which means we do not have to compete with supermarket prices

  1. Customer(s)
  2. Actor(s)
  3. Transformation
  4. World View
  5. Owner
  6. Environment
A
  1. World View

(or Weltanschauung)

A summary statement of a stakeholder’s beliefs about the organisation or business system, which explains why it exists

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16
Q

In the example of a corner shop, which of the CATWOE elements is described?

Continued reasonable rents and business rates

  1. Customer(s)
  2. Actor(s)
  3. Transformation
  4. World View
  5. Owner
  6. Environment
A
  1. Environment

All organisations operate within the constraints imposed by their external environment. PESTLE analysis can be used to identify key external factors

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17
Q

In the example of a corner shop, which of the CATWOE elements is described?

The shopkeeper

  1. Customer(s)
  2. Actor(s)
  3. Transformation
  4. World View
  5. Owner
  6. Environment
A
  1. Owner

The person or group who ultimately controls the system envisaged by the world view and who could instigate change, or even closure of the system

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18
Q

BAM should show … activities needed to implement perspectives

  1. minimum
  2. maximum
A
  1. minimum
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19
Q

BAM should include lower levels of detail, flowcharting or process modelling.

  1. True
  2. False
A
  1. False
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20
Q

How many activities are there in a BAM conceptual model?

  1. 3
  2. 4
  3. 5
  4. 6
A
  1. 5
21
Q

Which activity in a BAM conceptual model does this describe?

Defining Resource, constraints & performance targets (e.g. scheduling, capacity management, demand management, marketing)

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Planning
22
Q

Which activity in a BAM conceptual model does this describe?

Things that need to be in place (e.g. sales, recruitment, raw material, infrastructure)

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Enabling
23
Q

Which activity in a BAM conceptual model does this describe?

Transform inputs into outputs, ‘primary task’

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Doing
24
Q

Which activity in a BAM conceptual model does this describe?

Performance measurement (KPIs) (e.g. customer satisfaction)

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Monitoring
25
Q

Which activity in a BAM conceptual model does this describe?

How the organisation is geared to take action if the performance expectations are not met, audit, legal

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Control
26
Q

When mapping activities in a BAM conceptual model, oval shapes are always used

  1. True
  2. False
A
  1. False

There is no universally agreed notation in the BAM

27
Q

Which activity in a BAM conceptual model is this?

Recruit People

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Enabling

Things that need to be in place (e.g. sales, recruitment, raw material, infrastructure)

28
Q

Which activity in a BAM conceptual model is this?

Track sales volume

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Monitoring

Performance measurement (KPIs) (e.g. customer satisfaction)

29
Q

Which activity in a BAM conceptual model is this?

Define Sales targets

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Planning

Resource, constraints & performance targets (e.g. scheduling, capacity management, demand management, marketing)

30
Q

Which activity in a BAM conceptual model is this?

Sell soft drinks

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Doing

Transform inputs into outputs, ‘primary task’

31
Q

Which activity in a BAM conceptual model is this?

Take control action

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Control

How the organisation is geared to take action if the performance expectations are not met, audit, legal

32
Q

Which activity in a BAM conceptual model is this?

Define marketing channels

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Planning

Resource, constraints & performance targets (e.g. scheduling, capacity management, demand management, marketing)

33
Q

Which activity in a BAM conceptual model is this?

Define marketing channels

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Planning

Resource, constraints & performance targets (e.g. scheduling, capacity management, demand management, marketing)

34
Q

Which activity in a BAM conceptual model is this?

Purchase brands for sale

  1. Doing
  2. Enabling
  3. Planning
  4. Monitoring
  5. Controlling
A
  1. Enabling

Things that need to be in place (e.g. sales, recruitment, raw material, infrastructure)

35
Q

What does a lightening strike show on a BAM?

  1. The Control activity could feed back into any of the other activities
  2. The Control activity does not feed back into any of the other activities
  3. The Monitoring activity could feed back into any of the other activities
  4. The Monitoring activity does not feed back into any of the other activities
A
  1. The Control activity could feed back into any of the other activities
36
Q

Which order should you map the BAM activities?

  1. Monitoring, Controlling, Doing, Enabling, Planning
  2. Planning, Monitoring, Controlling, Doing, Enabling
  3. Enabling, Planning, Monitoring, Controlling, Doing
  4. Doing, Enabling, Planning, Monitoring, Controlling
A
  1. Doing, Enabling, Planning, Monitoring, Controlling
37
Q

Which statement does not relate to a Consensus BAM?

  1. A model of what the system should look like and what it should be doing
  2. Provides a basis for considering what opportunities exist for improvement
  3. Shows one stakeholder’s perspectives
  4. Owner has accountability
A
  1. Shows one stakeholder’s perspectives

The Consensus BAM is a consolidated view of ALL stakeholder perspectives.

The CONCEPTUAL BAM shows ONE stakeholder’s perspective.

38
Q

What do business events do?

A

They trigger a business process to begin

39
Q

Which of the following business event is described here?

Customer-initiated business events e.g. booking made, order placed, purchase order received, complaint received

a. External
b. Internal
c. Time-based

A

a. External

40
Q

Which of the following business event is described here?

Events that typically originate from the consumers or suppliers

a. External
b. Internal
c. Time-based

A

a. External

41
Q

Which of the following business event is described here?

End of month e.g. 2pm each Friday, midnight each day, end of financial reporting period

a. External
b. Internal
c. Time-based

A

c. Time-based

42
Q

Which of the following business event is described here?

Events that typically originate from the senior members of staff

a. External
b. Internal
c. Time-based

A

b. Internal

43
Q

Which of the following business event is described here?

Business Manager initiated e.g. grade review finalised, product change decide, new supplier requested, staff recruitment requested

a. External
b. Internal
c. Time-based

A

b. Internal

44
Q

Which of the following business event is described here?

Events that are predictable in advance

a. External
b. Internal
c. Time-based

A

c. Time-based

45
Q

Which of the following business event is described here?

Events that occur at a given point in time

a. External
b. Internal
c. Time-based

A

c. Time-based

46
Q

Which of the following business event is described here?

Events that occur within the area of business under consideration

a. External
b. Internal
c. Time-based

A

b. Internal

47
Q

Which of the following business event is described here?

Events that occur outside the area of business under consideration

a. External
b. Internal
c. Time-based

A

a. External

48
Q

Which of the following business event is described here?

Supplier initiated business events e.g. goods received, invoice received

a. External
b. Internal
c. Time-based

A

a. External

BCS BA Practice (9 decks)

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