BCOM 4300 exam 3 part 2

Question 1

You are working on a task that is equally valued by both parties. Which conflict management style is most appropriate?

Avoidance
Compromising
Accommodating
Competing

Answer 1

Compromising

Question 2

You are prioritizing preserving the relationship while solving a conflict. Collaborating is most appropriate.

True
False

Answer 2

False

Question 3

Your manager adjusts her communication and leadership style based on the situation. The manager follows ________.

Path-goal theory
Four Horsemen Theory
RACI Matrix
Principled Negotiation Theory

Answer 3

Path-goal theory

Question 4

Describing feelings and needs is a short-term solution for which of the horsemen?

A) Criticism
B) Contempt
C) Defensiveness
D) Stonewalling

Answer 4

Contempt

Question 5

What is the first step of the principled negotiation method?

Invent options for mutual gains

Focus on interests not positions

Insist on using objective criteria

Separate the people from the problem

Answer 5

Separate the people from the problem

Question 6

Psychological tests are an example of which method of combating destructive leadership?

A) Effective procedure
B) Be a whistleblower
C) Staff development
D) System of checks and balances

Answer 6

A) Effective procedure

Question 7

Your team is starting a new project. Which tool can you use to delegate responsibilities associated with the project?

Five W’s
Say-do gap
SBI Framework
RACI matrix

Answer 7

RACI matrix