BCOM 4300 exam 2 ch 8 test part 1

Question 1

Akira has noticed that members of her team rarely speak in team meetings or make suggestions, even when she asks for them. They complete their assigned tasks but rarely go beyond that. This suggests that ______ is missing from Akira’s team.

groupthink
cohesiveness
standards of excellence
structure

Answer 1

cohesiveness

Question 2

Which of the following is a focus of constructive climates?
driving innovation and growth
providing hands-off management
helping employee’s achieve their personal bests
engaging in shared decision making with employees

Answer 2

helping employee’s achieve their personal bests

Question 3

Jessica has been working at her company for one year. At her annual performance review, Jessica admit that she is unclear about how her efforts contribute to the company’s goals. This indicates that what element of a constructive climate is missing from this company?

providing structure

promoting standards of excellence

building cohesiveness

clarifying norms

Answer 3

A) providing structure - Structure helps all employees understand where they fit in and what their role is at the company.

Question 4

______ helps team members understand their roles and where they fit in.

Leadership

Personification

Structure

People

Answer 4

Structure

Question 5

Hindering group norms enables a leader to maximize performance within a team.

True

False

Answer 5

False

Question 6

Which statement regarding norms in business is true?

Norms ensure productive behavior.

Norms emerge on their own.

Norms are generally easy to change.

Norms exist even when not verbally expressed.

Answer 6

Norms exist even when not verbally expressed.

Question 7

A challenge leaders face in providing structure for the team would be to ______.

find out how each member can contribute to the overall mission.

make sure members know their roles and responsibilities

establish a sense of security and direction for the group.

develop an agenda for a group meeting

Answer 7

find out how each member can contribute to the overall mission.

Question 8

Which action, taken by a leader, is most likely to build team cohesiveness?

have group members share in leadership responsibility

consistently review the results of each team member

incorporate the value of unanimity

reward group members for achieving results

Answer 8

have group members share in leadership responsibility