bcg_deck_1144153 Flashcards
a disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position.
Ambiguous Response:
the process of pronouncing all the necessary parts of the word.
Articulation:
the process of focusing on certain stimuli from the environment.
Attending:
the medium through which a message passes from sender to receiver.
Channel:
the emotional tone of a relationship as it is expressed in the messages that the partners send and receive.
Climate:
the process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world.
Communication:
to be clear and brief
Concise:
the emotional associations of a term
Connotation:
agreement between group members about a decision
Consensus:
the believability of a speaker or other sources of information
Creditability:
taking innocent comments as personal attacks
Defensive listening:
the objective, emotion-free meaning of a term
Denotation:
listening in which the goal is to help the speakers solve a problem
Empathetic listening:
physical location and personal history surrounding the communication
Environment:
words that have more than one dictionary meaning
Equivocal:
a pleasant term substituted for a more direct, less pleasant term
Euphemism:
listening in which the goal is to judge the quality or accuracy of speaker’s remarks
Evaluative listening:
a speech planned in advance but presented in a direct, conversational manner
Extemporaneous speech:
incorrect assumptions that lead us to believe that we have heard the message before or that the message it too simple or tow complex to understand
Faulty assumption:
the discernible response of the receiver
Feedback:
the speech memorized of delivered word for word from a manuscript
Formal:
a speech given “off the top of one’s head” without preparation
Impromptu:
listening to understand another person or idea
Informational listening:
communication in which the two parties involved consider one another as individuals
Interpersonal communication:
communication with oneself
Intrapersonal communication:
the study of body movements, gestures, and posture
Kinesics:
a speech that is read word-for-word from a prepared text
Manuscript:
a speech that is learned and delivered by rote without a written test
Memorized:
a speaker’s words and actions
Message:
excessive written or verbal information
Message overload:
a force that interferes with the process of communication
Noise:
the highness or lowness of one’s voice
Pitch:
the study of how people use space
Proxemics:
giving the appearance of listening
Pseudolistening:
one person speaking with limited verbal feedback
Public communication:
the speed at which one speaks
Rate:
decodes the message
Receiver:
words that gain their meaning through comparison
Relative terms:
the relatively stable set of perceptions each individual holds of himself or herself
Self-concept:
the process of deliberately revealing information about oneself that is significant and that would not normally be now by others
Self-disclosure:
the degree of regard of a person holds for himself
Self-esteem:
a prediction or exaptation of an event that makes the outcome more likely to occur than would otherwise.
Self-fulfilling prophecy:
deals with the meanings of words
Semantics:
encodes and delivers the message
Sender:
not listening because he/she is only interested in what he/she has to say
Stage hogging:
the arrangement of words in a sentence
Syntax:
complete sentence describing the central idea of a speech, usually found in the first paragraph
Thematic:
the quality of one’s voice
Tone:
the loudness of one’s voice
Volume:
