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Business Communication > bcg_deck_1144153 > Flashcards

bcg_deck_1144153 Flashcards

1
Q

a disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position.

A

Ambiguous Response:

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2
Q

the process of pronouncing all the necessary parts of the word.

A

Articulation:

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3
Q

the process of focusing on certain stimuli from the environment.

A

Attending:

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4
Q

the medium through which a message passes from sender to receiver.

A

Channel:

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5
Q

the emotional tone of a relationship as it is expressed in the messages that the partners send and receive.

A

Climate:

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6
Q

the process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world.

A

Communication:

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7
Q

to be clear and brief

A

Concise:

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8
Q

the emotional associations of a term

A

Connotation:

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9
Q

agreement between group members about a decision

A

Consensus:

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10
Q

the believability of a speaker or other sources of information

A

Creditability:

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11
Q

taking innocent comments as personal attacks

A

Defensive listening:

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12
Q

the objective, emotion-free meaning of a term

A

Denotation:

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13
Q

listening in which the goal is to help the speakers solve a problem

A

Empathetic listening:

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14
Q

physical location and personal history surrounding the communication

A

Environment:

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15
Q

words that have more than one dictionary meaning

A

Equivocal:

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16
Q

a pleasant term substituted for a more direct, less pleasant term

A

Euphemism:

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17
Q

listening in which the goal is to judge the quality or accuracy of speaker’s remarks

A

Evaluative listening:

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18
Q

a speech planned in advance but presented in a direct, conversational manner

A

Extemporaneous speech:

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19
Q

incorrect assumptions that lead us to believe that we have heard the message before or that the message it too simple or tow complex to understand

A

Faulty assumption:

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20
Q

the discernible response of the receiver

A

Feedback:

21
Q

the speech memorized of delivered word for word from a manuscript

A

Formal:

22
Q

a speech given “off the top of one’s head” without preparation

A

Impromptu:

23
Q

listening to understand another person or idea

A

Informational listening:

24
Q

communication in which the two parties involved consider one another as individuals

A

Interpersonal communication:

25
Q

communication with oneself

A

Intrapersonal communication:

26
Q

the study of body movements, gestures, and posture

A

Kinesics:

27
Q

a speech that is read word-for-word from a prepared text

A

Manuscript:

28
Q

a speech that is learned and delivered by rote without a written test

A

Memorized:

29
Q

a speaker’s words and actions

A

Message:

30
Q

excessive written or verbal information

A

Message overload:

31
Q

a force that interferes with the process of communication

A

Noise:

32
Q

the highness or lowness of one’s voice

A

Pitch:

33
Q

the study of how people use space

A

Proxemics:

34
Q

giving the appearance of listening

A

Pseudolistening:

35
Q

one person speaking with limited verbal feedback

A

Public communication:

36
Q

the speed at which one speaks

A

Rate:

37
Q

decodes the message

A

Receiver:

38
Q

words that gain their meaning through comparison

A

Relative terms:

39
Q

the relatively stable set of perceptions each individual holds of himself or herself

A

Self-concept:

40
Q

the process of deliberately revealing information about oneself that is significant and that would not normally be now by others

A

Self-disclosure:

41
Q

the degree of regard of a person holds for himself

A

Self-esteem:

42
Q

a prediction or exaptation of an event that makes the outcome more likely to occur than would otherwise.

A

Self-fulfilling prophecy:

43
Q

deals with the meanings of words

A

Semantics:

44
Q

encodes and delivers the message

A

Sender:

45
Q

not listening because he/she is only interested in what he/she has to say

A

Stage hogging:

46
Q

the arrangement of words in a sentence

A

Syntax:

47
Q

complete sentence describing the central idea of a speech, usually found in the first paragraph

A

Thematic:

48
Q

the quality of one’s voice

A

Tone:

49
Q

the loudness of one’s voice

A

Volume:

Business Communication (4 decks)

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