Basics and Introduction

Question 1

Which bureau is a Dispatch Specialist Trainee assigned to?

Answer 1

The Communications Bureau

Question 2

What are the responsibility of The Communications Bureau

Answer 2

SCREENING, DISPATCHING, UNDER FCC COMPLIANCE

The Communications Bureau is responsible for Department 24-hour, two-way radio operations, ensuring they are conducted in compliance with the Federal Communications Commission Rules and Regulations. The Bureau is responsible for the receipt and screening of citizen requests for police service, the dispatching of police units as required, and/or the referral of citizens to an appropriate service or agency.

Question 3

Who does a Dispatch Specialist Trainee report to?

Answer 3

A Communications Supervisor

Question 4

What do all dispatcher functions require?

Answer 4

MULTI-TASK, GOOD DECISIONS, PROFESSIONALISM

All dispatch functions require the ability to multi-task, quickly make good decisions, and be attentive and professional to callers.

Question 5

How long does the Dispatch Academy last?

Answer 5

Twelve Weeks

Question 6

What are the five major concepts taught in the Dispatch Academy?

Answer 6

CAD/E911, RESPONSE CRITERIA, EMERGENCY TECHNIQUES, IDENTIFYING HAZARDS, AND CITIZEN RESOURCES

1. Working the CAD and E911 phone systems.
2. Determining criteria for officer response on calls.
3. Techniques for handling extreme emergencies.
4. Identifying hazards for officers responding on calls.
5. Proper methods and resources to refer citizens when appropriate.

Question 7

What does CAD stand for?

Answer 7

Computer Aided Dispatch

Question 8

What is GIS and ATM?

Answer 8

Geographic Information System and Advanced Tactical Mapping System

Question 9

What is the E911 System.

Answer 9

It is the telephonic system that provides automatic location and identification information to dispatch. It does through network switching, databases, and premise information. It allows call takers to easily control a variety of critical applications from a single desk top.

Question 10

What is an event number?

Answer 10

An automatically generated number used to catalog every crime or incident reported to the department.

Question 11

What are the Department Values?

Answer 11

ICARE

Integrity
Courage
Accountability
Respect for People
Excellence

Question 12

What is the Department Mission?

Answer 12

PARTNER WITH COMMUNITY
PROVIDE SERVICE THROUGH PREVENTION INNOVATION AND LEADERSHIP

The mission of the Las Vegas Metropolitan Police Department is to partner with the community to provide outstanding service and protection through prevention, innovation and leadership.

Question 13

What are the Department Goals?

Answer 13

SERVE

STRENGTHEN, ENSURE, RETAIN, VALUE, EXCEL

Strengthen and Improve homeland Security
Ensure the Safety of Our Community
Retain and Develop Leaders throughout the Department
Value and Sustain Excellent Service
Excel in Communications, Innovation and Operations