BASICS Flashcards
Basic Call Script
Good morning, Mr. Jones.
My name is Madison from Gray’s Studio here in Amarillo, TX.
We’re a major advertising agency that’s worked with Tire and Wheel shops around the country.
The reason I’m calling you today specifically is so I can stop by and tell you about our Facebook and Instagram strategy and how it can increase the number of new customers you have every day.
I’m sure that you, like other Tire and Wheel shops, are interested in having more customers?
(positive response)
That’s great, Mr. Jones. I think we should get together. How’s Tuesday at 3:00?
“NO THANKS, I’M HAPPY WITH WHAT I HAVE.”
You know something, Mr. Jones, that’s great that you’re using marketing.
A lot of the other Tire and Wheel shops we’ve worked with—
KC Tire and Wheel NAME A FEW—
have said the same thing before they had a chance to see how our program, especially the Facebook/Instagram program, would complement what they were doing in-house.
You know something, we should get together. How about next Tuesday at 3:00?
“I’M NOT INTERESTED.”
Well, Mr. Jones, a lot of people had the same reaction you did when I first called—before they had a chance to see how what we could do will benefit them.
Or name drop
XYZ company, KC company, and XU company
all had the same reaction you have before they had a chance to see what we could benefit you.
“I’M TOO BUSY.”
Mr. Jones, the only reason I was calling was to set an appointment. Would next Tuesday at 3:00 be okay?
Max number of responses to try tuhttps://www.brainscape.com/l/study?classes=16664128-9425754rn around at this point: 3
Call back
“SEND ME SOME LITERATURE.”
Can’t we just get together? How about next Tuesday at 3:00?
LAST DITCH — BUT TASTEFUL
Well, that’s okay, let’s get together anyway.
