Basic and key-Communication skills. Flashcards
Why is effective communication important to students?
Why is effective communication important to students?
enable a student to cope Sufficiently and thrive in academic environment.
It impacts academic performance due to interaction with lecturers and fellow students. Search
Breaking down during communication can lead to overcoming or overbearing problems.
Substantial holistic impact on their personal life and their work.
Definition of communication.
Mutual interaction among two or more individuals.
Involves exchanging ideas, opinion and information with the specific aim.
Cultural influences.
Cultural awareness involve deliberates Intentions to learn other cultures.
To become more considerate and sensitive to values and background of others.
Cultural humility
Willingness to adapt ones behavior and communication style to interact appropriately and respectfully.
The process of communication.
Factors determining successful communication(Internal, interaction,External)
Intentional and unintentional Transfer of messages with content and feeling.
Interpret those message to make sense out of them
Communication is both an expressive and receptive processes.
When Senders Nonverbal cues Don’t match the people content of the messages The listener will instinctively pay more attention to and believe that nonverbal behavior.
Paying conscious attention to these aspect will improve their quality of communication
What are communication styles?
Passive.
Aggressive
Passive aggressive
Assertive
Passive.
Avoid expressing their own opinions, needs, feelings, please others, takes priority to their own extent.
Apologetic.
Feel misunderstood. After over it.
After feeling overreacted, they become shamed.
They are depressed.
Confused because they ignore their own feelings.
Aggressive
Intimidating. Positive posture.
advocate their opinions and feelings inappropriately violating rights of others.
They humiliate, attack or dominate others.
Disrespectful tone.
Unwilling to compromise, impatient. Gets frustrated easily.
Use. “You are” so statement.
Blame others instead of owning their issues.
Passive aggressive.
Poor skills in dealing with uncomfortable feelings.
Appear passive but express anger in an undirect way.
Mutter themselves instead of confronting. Facial expression don’t match their feelings.
Don’t address real issue and remain stuck in powerlessness.
Assertive.
Appropriate communication skill.
Firmly advocated their opinions, needs and rights in a calm and sensible manner.
Honesty. Self-confidence. Pleasant tone of voice. Non threatening body language And the good eye contact?
Empathetic.
Use I statement.
Don’t tolerate manipulation and create an environment for others to grow and thrive.
Guidelines for asking good questions.
Avoid the closed questions.
Open-ended questions allow the speaker to expand on their point of view.
Increases likelihood retention of information.
Question The exact part that needs to be clarified or explained.
Stay on the topic while asking
Avoid the statement, don’t answer your own question.
Wait until allocated Question Time. (Wait for the right time to ask questions)
Make sure you are well informed.
Netiquette(how you should behave during communication)
The factual.
Appropriate tone
Be polite.
Search before asking.
Be professional
Formality.
Online privacy.
Private information
Respectful opinion.
Submit assignment.
Netiquette for attending lectures
Quiet space and free from distractions.
Turn off microphone unless otherwise requested.
Keep web camera turned on.
Remove clutter and visuals such as posters, drawings that may be visible.
If a username is required, it is good to practice to use the name you prefer in a professional setting.
For online group discussions follow the terms of engagement as stipulated by the facilitator.
Cultural influences
Cultural awareness
Cultural Humility
