Balanced Scorecard and KPI's

Question 1

What is a KPI?

Answer 1

Metric used to evaluate factors that are important to an organization’s success and growth?

Introduction

Question 2

What is the reporting challenge for organizations when it comes to tracking KPI’s (3 steps)?

Answer 2

1) Identifying the key measures
2) Organizing them into an easy framework
3) Designing an evaluation system to incentiveize

1.3

Question 3

A performance incentive that is _______ or that relies on the _______ can lead to frustration of those being evaluated.

Answer 3

random, skills of others

1.4 How measurements motivate

Question 4

The balanced scorecard framework is an aid to help managers _____ in which they should create ________.

Answer 4

identify areas, KPI’s

2.6 Employee growth & satisfaction

Question 5

When you decide on any measure, you have to carefully think through the ________.

Answer 5

unintended consequences

4.2 Consequences of certain measures