BABOK v3: 4 - Elicitation and Collaboration

Question 1

The ______________________________________ knowledge area describes the tasks that business analysts perform to obtain information from stakeholders and confirm the results. It also describes the communication with stakeholders once the business analysis information is assembled.

It describes how business analysts identify and reach agreement on the mutual understanding of all types of business analysis information. This work is never a ‘phase’ of business analysis; rather, it is ongoing for as long as business analysis work is occurring.

Answer 1

Elicitation and Collaboration

Question 2

____________________ is the drawing forth or receiving of information from stakeholders or other sources. It is the main path to discovering requirements and design information.

Answer 2

Elicitation

Question 3

____________________ is the act of two or more people working together towards a common goal.

Answer 3

Collaboration

Question 4

The Elicitation and Collaboration knowledge area is composed of the following tasks:

1. )
2. )
3. )
4. )
5. )

Answer 4

1. ) Prepare for Elicitation
2. ) Conduct Elicitation
3. ) Confirm Elicitation Results
4. ) Communicate Business Analysis Information
5. ) Manage Stakeholder Collaboration

Question 5

The ____________________________ task involves ensuring that stakeholders have the information they need to provide, and that they understand the nature of the activities they are going to perform. It also sets a shared set of expectations of the outcomes of the activity.

This task may also involve identifying research sources or preparing to conduct an experiment to see if a process change actually results in improvement.

Answer 5

Prepare for Elicitation

Question 6

The ____________________________ task describes the work performed to understand stakeholder needs and identify potential solutions that may meet those needs. This may involve direct interaction with stakeholders, doing research, or running experiments.

Answer 6

Conduct Elicitation

Question 7

The ____________________________ task involves ensuring that stakeholders have a shared understanding of the outcomes of the elicitation, that elicited information is recorded appropriately, and that the business analyst has the information sought from an elicitation activity. This task also involves comparing the information received with other information to look for inconsistencies or gaps.

Answer 7

Confirm Elicitation Results

Question 8

The ____________________________ provides stakeholders with the information they need, at the time they need it. The information is presented in a useful form, using the right terminology and concepts.

Answer 8

Communicate Business Analysis Information

Question 9

The ____________________________ task describes working with stakeholders to engage them in the overall business analysis process, and ensure that the business analyst can deliver the outcomes needed.

Answer 9

Manage Stakeholder Collaboration

Question 10

Business analysts ____________________________ by defining the desired outcomes of the activity, considering the stakeholders involved and the goals of the initiative. This includes determining which work products will be produced using the elicitation results, deciding which techniques are best suited to produce those results, establishing the elicitation logistics, identifying any supporting materials needed, and understanding circumstances to foster collaboration during an elicitation activity.

Answer 10

Prepare for Elicitation

Question 11

__________________ guide the preparation in terms of the scope and purpose of elicitation activities. Elicitation can be used to discover _______________, but in order to get started there must be some __________________ that exists - even if it has not yet been fully elicited or understood.

Answer 11

Need(s)

Question 12

There are three common types of elicitation:

1. )
2. )
3. )

Answer 12

1. ) Collaborative
2. ) Research
3. ) Experiments

Question 13

__________________________ elicitation involves direct interaction with stakeholders, and relies on their experiences, expertise, and judgment.

Answer 13

Collaborative

Question 14

__________________________ elicitation involves systematically discovering and studying information from materials or sources that are not directly known by stakeholders involved in the change. Stakeholders might still participate in this type of elicitation. This type of elicitation can include data analysis of historical data to identify trends or past results.

Answer 14

Research

Question 15

__________________________ elicitation involves identifying information that could not be known without some sort of controlled test. Some information cannot be drawn from people or documents - because it is unknown. This type of elicitation can include observational studies, proofs of concept, and prototypes.

Answer 15

Experiments

Question 16

The __________________________________ input includes the planned elicitation activities and techniques, activity logistics, scope of the elicitation activity, and available sources of background information.

Answer 16

Elicitation Activity Plan

Question 17

The ______________________ elicitation technique compares a specific process, system, product, service, or structure with some external baseline.

Answer 17

Benchmarking

Question 18

The ______________________ elicitation technique is used to determine what customers want and what competitors provide.

Answer 18

Market Analysis

Question 19

The ______________________ elicitation technique is used to identify the rules that govern decisions in an organization that define, constrain, or enable organizational operations.

Answer 19

Business Rules Analysis

Question 20

The ______________________ elicitation technique is used to develop a better understanding of a problem or to stimulate creative solutions.

Answer 20

Collaborative Games

Question 21

The ______________________ elicitation technique is used to identify key terms and ideas of importance and define the relationships between them.

Answer 21

Concept Modelling

Question 22

The ______________________ elicitation technique is used to identify relevant information and patterns.

Answer 22

Data Mining

Question 23

The ______________________ elicitation technique is used to understand entity relationships during elicitation.

Answer 23

Data Modelling

Question 24

The ______________________ elicitation technique is used to review existing systems, contracts, business procedures and policies, standards, and regulations.

Answer 24

Document Analysis

Question 25

The ______________________ elicitation technique is used to identify and understand ideas and attitudes from a group.

Answer 25

Focus Groups

Question 26

The ______________________ elicitation technique is used to understand the interaction, and characteristics of that interaction, between two entities, such as two systems, two organizations, or two people or roles.

Answer 26

Interface Analysis

Question 27

The ______________________ elicitation technique is used to ask questions of stakeholders to uncover needs, identify problems, and discover opportunities.

Answer 27

Interviews

Question 28

The ______________________ elicitation technique is used to generate many ideas from a group of stakeholders in a short period, to organize and prioritize those ideas.

Answer 28

Mind Mapping

Question 29

The ______________________ elicitation technique is used to gain insight about how work is currently done, possibly in different locations and in different circumstances.

Answer 29

Observation

Question 30

The ______________________ elicitation technique is used to understand current processes and to identify opportunities for improvement in those processes.

Answer 30

Process Analysis

Question 31

The ______________________ elicitation technique is used to elicit processes with stakeholders during elicitation activities.

Answer 31

Process Modelling

Question 32

The ______________________ elicitation technique is used to elicit and validate stakeholders’ needs through an iterative process that creates a model of requirements or designs.

Answer 32

Prototyping