B4.081 Quality Improvement Tools Flashcards
1
Q
PDSA
A
plan
do
study
act
2
Q
most effective to least effective methods of implementing change
A
- forcing functions and constraints
- automation and computerization
- standardization and protocols
- checklists and double-check systems
- rules and policies
- education and information
- exhortation
3
Q
components of a fishbone diagram
A
outcome/issue/problem
- place
- procedure
- people
- policies
