B2 (Revision)

Question 1

what is management?

Answer 1

includes planning, organising, directing, controlling

Question 2

what includes planning for management?

Answer 2

setting objectives on targets (where manager is responsible), conducting analysis to gather together forecasts of date (such as costs + revenues), estimating likely needs for any proposed plans

Question 3

what includes organising for management?

Answer 3

assembling the resources that are needed to carry out actions, determine internal organisational structure and allocating necessary recources

Question 4

what includes directing for management?

Answer 4

motivation, communication

Question 5

what includes controlling for management?

Answer 5

financial reports, employee performance, social performance

Question 6

scientific management

Answer 6

uses data collected to manage people and make them work in the most efficient way possible - reducing waste + increases production

Question 7

tannenbaum and schmidt continuum

Answer 7

assesses leadership management style - presented on a continuum where a managers authority is replaced by freedom

Question 8

what are the T&Sc manager styles?

Answer 8

(use of authority by manager) manager makes decisions, manager presents ideas (area of freedom for subordinates) manager presents problem gets suggestions + makes decision, manager permits group independently defined limits

Question 9

what does the blake mouton grid consist of?

Answer 9

country club, produce, impoverished, missle of the road, team leader

Question 10

country club

Answer 10

lot of focus on people not as much on the work, most concerned for the needsa of workers - results work suffering

Question 11

produce

Answer 11

emphasis on task and not on people, v authoritarian, getting job done is key

Question 12

impoverished

Answer 12

low concern for task and people, ineffective, work + people neglected

Question 13

middle of the road

Answer 13

some focus on task + people, average perfomance

Question 14

team

Answer 14

high focus on task + people, employees involved in tasks, good job done

Question 15

autocratic leadership

Answer 15

one way communication, minimal delegation or decentralisation, close supervision on employees

Question 16

democratic leadership

Answer 16

leader delegates and encourages decentralisation, leder + subordinates discus issues, leader acts upon advice explains reasons for decisions

Question 17

laissez faire

Answer 17

manager is among a number of equals in terms of experience, workforce understands organisations objectives

Question 18

autocratic is effective when?…

Answer 18

when rapid decisions are needed, managers are respon for large number of unskilled employees

Question 19

democratic is effective when?…

Answer 19

people are more motivated and productive beacause they have the chance to put their ideas out - have more responsibility

Question 20

laissez faire is effective when?…

Answer 20

there is a more skilled workforce so they dont need so much supervision, the nature of the task and how long they have to do it by

Question 21

what is effective management?

Answer 21

allows an organisation to meet objectives within an agreed timescale. results in a workforce perfoming more efficiently - measured

Question 22

decision tree

Answer 22

model that represents the likely outcomes, number of courses of action on a diagram showing finanacial consequences

Question 23

net gains

Answer 23

expected values of a course of action minus the costs associated

Question 24

social responsibility

Answer 24

duties a business towards stakeholder groups such as employees, customers, government

Question 25

stakeholder groups include

Answer 25

shareholders, employees, customers, suppliers, creditors, local community

Question 26

shareholders possible needs (stakeholder groups)

Answer 26

steady return on investment (dividends), investment does not lose value

Question 27

employees possible needs (stakeholder groups)

Answer 27

steady + regular income, safe workin conditions, job security

Question 28

customers possible needs (stakeholder groups)

Answer 28

reliable supply of goods, safe products, service + technical support

Question 29

suppliers possible needs (stakeholder groups)

Answer 29

frequent + regular orders, fair prices

Question 30

creditors possible needs (stakeholder groups)

Answer 30

minimal risk of failure to repay money owed

Question 31

local community needs (stakeholder groups)

Answer 31

steady employement, avoidance of pollution + noise, parks/art centres for local community