Aug 2014 Flashcards
What do you place in front of the guest as you greet them?
coaster
What does the coaster allow?
Feedback big and bold
what should you do to your greets?
You should modify your greets to sound natural and cater to each table individually
What are the standards that should be met in the greet process ?
- warm welcoming
- intro of yourself
- recommendation of special or new arrival
- assist new guests with the set up of the flyer paper
- describing and offering a sample of the beer that the guests ask about
- pointing out the food menu and making recommendations
- ALWAYS cater to womb and children first
Throughout your experience with your table it is up to you to make sure what? This means?
- That they have an unforgettable time
- building a casual conversation with your guests
What are the main points in the “good-bye”:
-check and change immediate
-always present the check in a check presenter and let the guests know that you will take care of it at your convince
-Always have a proper bank
-Never ask “do you need change”
-Never short a guests change, we deal in dollars and quarters
always break down change appropriately
-tip should never be removed from the table before the guests leaves unless it is directly handed to you
-When closing out the check always select the correct number of guests
-always thank the guests by name
How to approach the guests regarding our:
two drink per hour beer policy and our total six drinks per visit
At a third drink do what?
that there is a two drink per hour policy
Never hesitate to
talk to the manager
Helping out as a team:
refilling begs, running food, PREBUS, greeting tables, running drinks
answer the phone by what ring?
3rd with a smile
WHat is it not acceptable to do with anyone in the restaurant ?
discuss any kind of problems to anyone in the store especially guests
Make sure that anything that the guests see you do is?
positive
you have the power to do what
control the situation by having a good optimistic attitude
If you notice that a table has not been greeted then?
greet the table and then go find the server