Assignment 10: Risk Control and Premium Auditing Flashcards
Reasons to Conduct Risk Control Activities
- Earn a profit
- Meet customer needs
- Comply with legal requirements
- Fulfill duty to society
Benefits of Providing Risk Control Services
An insurer benefits from providing risk control services because it can:
- Enhance its relationship with the producers, staff, and customers of the independent agency
- Increase its own market share as well as that of the agency
- Attract and retain higher-quality accounts
- Help the agency and its customers accomplish their goals
Level of Risk Control Service
Some states require insurers to provide a minimum level of risk control service to commercial insureds (most often to WC, but may also exist for other lines of coverage)
Types of Risk Control Services
- Conducting Physical Surveys
- Performing Risk Analysis and Improvement
- Developing Safety Management Programs
Conducting Physical Surveys
This consists mainly of collecting underwriting information on a customer’s loss exposures by looking at things like building construction type(s), worker occupations, site diagrams, and fire protection systems
When conducting a physical survey, a risk control representative is likely to personally evaluate:
- Loss exposures and associated hazards
- Potential for and extent of moral hazards
- Ways to best control hazards
(NOT insured property values)
Evaluates loss exposures and associated hazards relating to causes of property loss, legal liability, and employee injuries relative to working conditions; there is a growing influence of technology in the risk control survey process (drones)
Benefits of Physical Surveys
- Helps underwriter gain a better understanding of the loss exposures being insured
- Insured can gain a better understanding of its loss exposures and the steps that could be taken to achieve its goals
- If property valuation is part of the survey, the insured can be more confident of an adequate recovery in the event of a total loss (and less likely to incur a coinsurance penalty)
Performing Risk Analysis and Improvement
Training, information, or counseling services include:
- Coordinated safety programs
- Technical risk-control information resources
- Workers compensation risk management strategies
- Fire protection systems testing and evaluation
- Preconstruction counseling
Written Safety Program
A collection of policies and procedures the insured uses in its operations to facilitate risk control
Developing Safety Management Programs
Begins with a complete evaluation of the insured’s operations; then a more experienced risk control representative assists in establishing risk control goals, selecting appropriate risk control measures, organizing the resources necessary to implement the chosen risk control measures, and establishing procedure to monitor the program
Factors Affecting Service Levels
- Line of Insurance
- Commercial Insured Size
- Types of Loss Exposures Insured
- Potential Legal Liability
Principal Opportunities for Risk Control Cooperation
- Underwriting
- Marketing and Sales
- Premium Auditing
- Claims
- Producers
Marketing and Sales w/ Risk Control
Risk control can assist marketing by providing advice on improving safety
Premium Auditing w/ Risk Control
Risk control can assist premium auditing by reporting the existence of new operations
Claims w/ Risk Control
Risk control staff can use claims information to:
- Identify areas for research
- Target loss exposures for additional attention
- Identify characteristics associated with particular types of losses
- Develop alternatives to control losses
Producers w/ Risk Control
Both insurers and insureds can benefit from risk control cooperation with producers through coordination of their efforts
