A.R.M approach Flashcards
1
Q
What does A stand for
A
Avoid
2
Q
What does R stand for
A
Resolve
3
Q
What does M stand for
A
Manage
4
Q
Avoid
A
Avoid conflict by understanding and being aware of it. Attempt to prevent conflict
5
Q
Resolve
A
Conflict has begun, we couldn’t avoid it. Attempt to stop it its tracks using non violent verbal skills
6
Q
Manage
A
Cannot avoid conflict and cannot resolve it. May call upon physical skills to stop it
