Approaches used to maintain quality

Question 1

What does a complaint handling procedure involve?

Answer 1

1. receive complaint
2. assess complaint
3. investigate complaint
4. resolve complaint
5. continuous improvement

Question 2

What are process improvements?

Answer 2

Process improvements are where an organization improves on their existing processes to become more efficient and improve the quality of the products and services they offer. They can fix problems and help to meet customer needs.

Question 3

How do surveys help to maintain quality?

Answer 3

Surveys and feedback can provide meaningful insight into areas which quality can be improved within a business ad perhaps to areas which were not previously considered. they also provide a platform for customers to suggest better ways of working.

Question 4

What is PDSA?

Answer 4

The PDSA cycle is used by organizations as a method for the control and continuous improvement of processes.
Plan - identify an opportunity for change and set goals
Do - implement the plan whilst collecting data
Study - review the outcome and analyze results
Act - take action from what you have learned during the study step, including adapting the change.