Applearn Beginner Flashcards
Why do organisations spend money on Digital technology?
Improve Business productivity, visibility of business data and employee experience
Why are ppl hard to change when it comes to new technology?
Overwhelmed, Geographical and cultural disparities, have a day job to focus on.
NPS
net promoter score - how likely a cust is to recommend us
csat
customer satisfaction - a measure of the degree to which a product meets customers expectations
TCO
total cost of ownership - estimate of all costs involved in operating a product/system over total lifetime
WHY low ROI ? when DAP not applied
Low NPS/CSAT scores means less user adoption has impact on rev. Project success hard to measure
WHY high TCO ? when DAP not applied
Elevated support costs,low employee productivity, poor knowledge retention.
Problems with traditional solution - company wide email
Easily missed and ignored
Problems with traditional solution - Company intranet
Hard to find and easily ignored
Problems with traditional solution - IT support portal
Hard to find and easily ignored. forces user to leave application their on.
Problems with traditional solution - classroom training
Easily forgotten, delivered at wrong time.
Problems with traditional solution - Virtual training
Delivered at wrong time , poor knowledge retention.
