Applearn 3 Flashcards
1
Q
The average support ticket costs…
A
15.56 to triage and action
2
Q
Self service support navigation burn
A
On average it takes a user 7 clicks (7mins) to seek self service support.
3
Q
Reworked transactions
A
22% of transactions require rework due to incorrect/insufficient data.
4
Q
Adopt stat - helped reduce support tickets
A
30% to 90%
5
Q
Adopt has helped reduce
A
average task completion time by 40%
6
Q
Adopt has helped reduce
A
average task completion time by 40%
7
Q
Which 3 things should we know before going into a call or early into the call?
A
Involved in cloud Apps? (if so which ones?) and what stage are they in?
8
Q
What should we do if they are running an application we dont typically cover?
A
ask questions about the app
