Applearn Adopt Flashcards
Applearn adopt….
is an in application support experience layer which sits across any business application.
Adopt surfaces…
relevant and contextual in-application guidance to users at the point of need.
Adopts features ultimately…
increase task accuracy, efficiency and productivity.
Adopt benefit stat 1
90% reduction in support requests by delivering support in the flow of work.
adopt benefit stat 2
97% engagement rate with support content when delivered in the flow of work.
Adopt delivers self help services to
115 countries
Adopt key feature 1
In-application overlays to deliver key messages to the user at the point of need.
adopt key feature 2
An always available side panel resource delivering contextualised self-service support
adopt key feature 3
Step-by-step process guidance delivered to user in the flow of work
Why overlays beneficial?
delivered at point where user is willing to be engaged in support content.
why side panel resources good?
selfservice content without needing to leave the application
why step-by-step guidance benficial?
some processes hard enough that users need to be ‘handheld’
Analytics example data point 1
sessions within application (how many ppl using the application)
analytics example data point 2
engagements with adopt (how often ppl are seeking support)
Core analytics…
provide detailed and granular system utilization data, identifying support needs across company.
