Apple Support General FIN

Question 1

Which iPadOS setting should you set to control the maximum decibel level so that it’s comfortable to use your iPad with headphones?

Answer 1

Sounds

Question 2

Which macOS feature lets multiple users log in at the same time and access some of the same resources?

Answer 2

Fast user switching

Question 3

Which two System Settings can you use to change your login password if you are logged in to your user account?

Answer 3

• Touch ID & Password
• Users & Groups

Question 4

A Relocated Items folder alias appeared on your desktop after you updated macOS.

Why did this folder appear after the macOS update?

Answer 4

Some of your files’ previous locations were incompatible with current macOS Security settings.

Question 5

Scenario

You want to install macOS 13 on an Intel-based MacBook Pro with the Apple T2 Security Chip using an external installer you created on a USB drive. The Mac is connected to your local network using Ethernet and you have successfully restarted the Mac into Startup Manager.

Although Startup Manager allows you to select the USB drive as a startup disk, it displays the message, “Security settings do not allow this Mac to use an external startup disk.”

How can you use the external USB drive as an installer without completely disabling security on this Intel-based Mac?

Answer 5

Temporarily change the External Boot setting in the Startup Security Utility to allow booting from external media

Question 6

Select two responses:

What are two reasons why Institutional Recovery Keys (IRK) are NOT recommended for institutional management of FileVault on Mac computers with Apple silicon?

Answer 6

• Target Disk Mode is NOT supported
• secure enclave does NOT support IRKs

Question 7

Which two methods should you use to transfer data from your current iPhone to a new iPhone using Quick Start?

Answer 7

• Download from iCloud
• Transfer directly from your previous device

Question 8

What’s required to use Migration Assistant with two Mac computers with the same version of macOS installed?

Answer 8

• Wi-Fi must be on and the Mac computers
• Must be placed near each other

Question 9

Select three responses.

Which three transfer sources can you use with Migration Assistant?

Answer 9

• Another Mac
• A Time Machine Backup
• A PC with the latest version of Windows installed

Question 10

Mario is setting up a new iMac to replace his previous Mac mini. What’s the name of the step in Setup Assistant that Mario should use to transfer information from his old Mac to the new one?

Answer 10

• Transfer information

Question 11

Which steps should you use to enable Activation Lock in System Settings on a Mac computer?

Answer 11

B. Click Apple ID > iCloud > Find my Mac, then turn on “Find My”

Question 12

Which two methods quickly and securely erase all settings, data, and apps without erasing macOS?

Answer 12

• Erase Assistant app
• System Settings > General > Transfer or Reset > Erase All Content and Settings

Question 13

Scenario

You’re upgrading iPad to the latest version of iPadOS. After about one hour, the device still displays the Apple logo with no progress bar. What should you do?

Answer 13

Put iPad in recovery mode and connect it to your Mac.

Question 14

Which default macOS folder should you use to store files that other accounts can read but not edit or delete?

Answer 14

Public folder

Question 15

How should you report an iOS app issue directly to the developer?

Answer 15

In the App Store, locate the app and then tap App Support.

Question 16

Which Terminal command should you use to view the ls command’s manual page?

Answer 16

man LS

Question 17

How should you set a reminder when you want to reply to an email later on your iPhone?

Answer 17

B. Tap the reply icon and tap Remind Me, then choose when to be reminded.

Question 18

Which feature allows you to scan documents or take photos with your iPhone and have them appear instantly on your Mac?

Answer 18

Continuity Camera

Question 19

Select two responses.

Which two settings should you configure to limit who can stream content to your Mac when AirPlay Receiver is enabled?

Answer 19

D. Enable “Require password” in the AirPlay Receiver settings

B. Select “Allow AirPlay for: Current user”

Question 20

Select four responses.

Which four print protocols does macOS support?

Answer 20

• AirPrint
• HP JetDirect
• Line Printer Daemon
• Internet Printing Protocol

Question 21

Select two responses.

Which two are required to use passkeys on iPhone?

Answer 21

• iOS 16 or later
• iCloud keychain turned on

Question 22

Which security feature is available ONLY on a Mac with Apple silicon?

Answer 22

Kernel Integrity Protection (KIP)

Question 23

Which two security options are available on a Mac with Apple silicon?

Answer 23

• Full Security
• Reduced Security

Question 24

Select three responses:

Which three things happen to Shared albums in Photos when Lockdown Mode is enabled on iPhone?

Answer 24

• Shared albums on other devices can still be viewed
• New Shared Album invitations are blocked
• Shared albums are removed from the Photos app

Question 25

Scenario:

Ozzy contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier’s 5G service, in a coverage area, and using the latest version of iOS. The carrier’s support website indicates that a carrier settings update is needed to fully support its 5G service.

Where in Settings should you go to manually check for carrier settings updates on iPhone?

Answer 25

B. General > About, then follow the onscreen instructions

Question 26

Which groups are eligible for an AppleCare Professional Support solution?

Answer 26

• Help Desks
• Enterprise
• IT Departments