Apple Device support Important (Review) FIN

Question 1

Which sharing service uses the VNC protocol?

Answer 1

Screen sharing- Screen sharing allows users of other computers to remotely view and content

Question 1

Which level of message is a warning in Console?

Answer 1

Error message- Error messages are warnings in log files

Question 2

Select three responses.

What are three benefits of Feedback Assistant?

Answer 2

• It offers a simple filing process for reporting
• It provides automatic on-device diagnostics
• It allows device diagnostics directly on the devices.

Question 3

Where are sysdiagnose log files located on iPhone?

Answer 3

Settings > Privacy & Security > Analytics & Improvements > Analytics Data

Question 4

Learn about where you can troubleshoot for Microphones that are not getting recognized (look in sound setting options)

Question 5

• Things to try if the Apple iPad power adapter isn’t working correctly (use a different cable, reset the device?)

Question 6

Where are sysdiagnose log files located on iPhone?

Answer 6

Settings > Privacy & Security > Analytics & Improvements > Analytics Data

Question 7

Erase Assistant is available on both Intel-based and Apple silicon Mac.

Answer 7

False only in Intel- At the startup options screen, you can start in safe mode, Apple Diagnostics, or macOS Recovery.

Question 8

Which type of file is the wireless diagnostics report?

Answer 8

Compressed- The report is a compressed file with a name that begins with WirelessDiagnostics

Question 9

Which sharing service uses the VNC protocol?

Answer 9

Screen sharing- Screen sharing allows users of other computers to remotely view and cont

Question 10

What additional information must you provide to use the remote erase option on iCloud.com?

Answer 10

Verification code- You must enter a verification code sent through two-factor authentication to confirm that your Mac erases.

Question 11

In Activity Monitor, what grouping helps you view hidden processes?

Answer 11

All Processes can show system processes normally hidden from the default My Processes grouping and helps locate any unresponsive hidden processes.

Question 12

What part of a configuration profile contains settings for an Apple device such as a VPN setting or Wi-Fi network?

Answer 12

Payload

Question 13

What allows an administrator to standardize settings for Mac computers?

Answer 13

Configuration Profiles

Question 14

Which three are required to have a secure token on a Mac?

Answer 14

• Turn on FileVault
• Approve system extensions
• Approve macOS software updates

Question 15

What is target disk mode

Answer 15

Target mode on Silicon has to be accessed from the macOS recovery mode by clicking utilities > share Disk and following the instructions on the screen. Target mode gives you the ability to share your Hard disk with other computers.

Question 17

How can you change the default startup system for a Mac with Apple silicon when you start up from macOS Recovery?

Answer 17

• Press and hold the power button until the Startup Options window appears. Select your startup volume. Press and hold the Option key, then click the Always Use button.

Question 18

Which default macOS folder should you use to store files that OTHER accounts can read but not edit or delete?

Answer 18

• Public folder

Question 19

What terminal command lists the APFS containers and volumes?

Answer 19

diskutil APFS list

Question 20

Which three sharing services can you configure in Sharing settings on a Mac?

Answer 20

• Media Sharing
• Printer Sharing
• Content Caching

Question 21

What option in Sharing settings automatically turns on screen sharing on a Mac?

Answer 21

Remote Management

Question 22

Which TWO apps can provide on-demand screen sharing even when the screen sharing service is turned off on a Mac?

Answer 22

• Messages
• FaceTime

Question 23

What security feature is available ONLY on a Mac with Apple silicon?

Answer 23

• Kernel Integrity Protection (KIP)