APCO Flashcards
What does PSAP stand for?
Public Safety Answering Point
How is professionalism defined?
By who you are (inner character) what you do (behaviors exhibited) and how others perceive you (image projected)
What are ethics?
Individual’s personal, professional, and organisational rules of conduct. Can include opinions and feelings.
What is the PSAP Chain of Command?
The relationships between frontline telecommunicators, supervisors, and managers.
What are the 3 primary disciples of public safety communications?
- Law enforcement Communications
- Fire Service Communications
- Emergency Medical Service Communications.
What is the “vital services” of public safety communications?
Facilitate communications with the public, between members of the same agency, public safety agencies, adn support entities.
What is mutual aid?
The process of supplying supplemental personnel equipment, or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response.
What is a policy?
A guide to thinking
What is a procedure?
A guide to action
What are the 6 cycles of the communication cycle?
- Sender- The person who initiated the communication
- Receiver- The person or group who is the target of the communication
- Message- The idea itself in whatever form
- Medium- THe manner in which the message is transferred from the sender to the receiver
5, Context- The situation in which the exchange takes place - Feedback- Communications from the receiver back to the sender in reaction to the message as perceived by the receiver
What is non-verbal attending?
The physical signaling you are listening
What are observations?
The act or practise of noting and recording facts and events
What are inferences?
The deriving of a conclusion based on something known or assumed
What are the 3 things callers expect during a call?
- Professionalism
- Courtesy
- Speak to someone with authority
What does QA/QI do?
Ensure standards and procedures are met and followed.
What is the acronym for vehicle details?
Cymbals
C- Color
Y- Year
M-Make/Model
B- Body
A- Additional info
L- License #/expiration date
S- State of License
What is persistent repetition?
Asking a request again in the same way each time asked
What does Enhanced 911 do?
(E-911) automatically provides the callers telephone number and physical address
What is ANI?
Automatic Number Identification
What is ALI
Automatic Location Identification
What does the P-ANI do?
Also provided cell location through wireless carriers
What is VoIP?
The ability to make calls using the internet
What does VoIP stand for?
Voice over Internet Protocol
What is the Master Street Address Guide
selective routing to ensure 911 calls are routed to the correct PSAP
