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911 Academy training Final Exam Flashcards

1
Q

What is the name of the website to sign into the internet?

A

RDS

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2
Q

What is the name of calls when people hang up before 911 can pick up?

A

Abandoned calls

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3
Q

What are the two characteristics CMPD employees have to treat people with?

A

Respect and Dignity

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4
Q

What is the passing percentage for Quality Assurance (QA) that must be received for being released as a 911 dispatcher?

A

90%

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5
Q

Does 311 work on the weekends?

A

NO

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6
Q

How many hours of continued education must employees obtain per year?

A

24 hours of continuing ed

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7
Q

What kind of calls would require notifying a supervisor?

A

Kidnapping, Officer down, Amber Alert, Riot, Bomb threat, Death Investigations

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8
Q

What is the 911 Dispatcher Chain of Command?

A
  1. Communications supervisors- Tara and Kevin
  2. Operations Manager- Ambar Ramos and Administrative Manager Elyse May
  3. Communications Division Manager- Kelly Alvarez
  4. Major- Dave Johnson
  5. Deputy Chief- Jacquelyn Hulsey
  6. Chief- Johnny Jennings
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9
Q

What are the CMPD priorities?

A

Priority 0- Immediate Dispatch (Officer down)
Priority 1- One minute to dispatch (life threatening)
Priority 2- Three minutes to dispatch (immediate threat to person or property)
Priority 3- Ten minutes to dispatch (Threat to person or property but not immediate or life threatening)
Priority 5- (25 minutes to dispatch) Report, no threat.
Priority 9- (No specific dispatch time) 911 hangups

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10
Q

Animal Control Priorities?

A

Priority 6- Dispatch as soon as possible ( life threatening injuries- animal cruelty or attack)
Priority 7- No specific dispatch time (non-life treating injuries- stray or wild animal)
Priority 8- No specific dispatch time (Animal reports- reports of animal barking or bite)

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11
Q

What CMPD priority call can not be “hot called”?

A

Priority 2

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12
Q

What are the five W’s in call taking?

A
  1. Where
  2. What
  3. Who
  4. When
  5. Weapons
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13
Q

Besides the five W’s what should also be asked on calls?

A

Are there any drugs or alcohol used/present?

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14
Q

What types of calls can NEVER be transferred to NEPS?

A

Domestic related calls

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15
Q

What type of calls can be transferred to NEPS?

A

Assaults, Communicating threats, Harassing phone calls, Forgery

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16
Q

What are five phone types?

A
  1. WRLS
  2. RESD
  3. BUSN
  4. POTS- Plain old telephone system
  5. PBX- hospital phones
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17
Q

Explain the Year, Month, Day, Time, and # of calls for this even number

Z0328104700

A

Year- Z
Month- 03
Date- 28
Time- 10:47am
# of calls- 1

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18
Q

What is midnight in military time?

A

0:00

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19
Q

Phonetic Alphabet for A?

A

Adam

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20
Q

Phonetic Alphabet for B?

A

Baker

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21
Q

Phonetic Alphabet for C?

A

Charlie

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22
Q

Phonetic Alphabet for D

A

David

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23
Q

Phonetic Alphabet for E?

A

Edward

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24
Q

Phonetic Alphabet for F?

A

Frank

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25
Phonetic Alphabet for G?
George
26
Phonetic Alphabet for H?
Henry
27
Phonetic Alphabet for I?
Ida
28
Phonetic Alphabet for J?
John
29
Phonetic Alphabet for K?
King
30
Phonetic Alphabet for L?
Lincoln
31
Phonetic Alphabet for M?
Mary
32
Phonetic Alphabet for N?
Nora
33
Phonetic Alphabet for O?
Ocean
34
Phonetic Alphabet for P?
Paul
35
Phonetic Alphabet for Q?
Queen
36
Phonetic Alphabet for R?
Robert
37
Phonetic Alphabet for S?
Sam
38
Phonetic Alphabet for T?
Tom
39
Phonetic Alphabet for U?
Union
40
Phonetic Alphabet for V?
Victor
41
Phonetic Alphabet for W?
William
42
Phonetic Alphabet for X?
X-Ray
43
Phonetic Alphabet for Y?
Young
44
Phonetic Alphabet for Z?
Zebra
45
10-4
Affirmative
46
10-6
Busy
47
10-8
In-Service
48
10-9
Repeat
49
10-12
Standby
50
10-14
Message
51
10-17
Enroute
52
10-18
Urgent
53
10-20
Location
54
10-21
Call me at
55
10-22
Disregard
56
10-23
Arrived on Scene
57
10-25
Meet and Report with
58
10-27
License Information
59
10-28
Ownership Information
60
10-29
Check Wanted/Stolen
61
10-33
Help Me Quick
62
10-55
Intoxicated Driver
63
10-67
Investigate Report of Death
64
10-72
Transport Prisoner or Subject in Custody
65
10-74
Confirmed Wanted/Stolen
66
10-95
Rape/Sexual Assault
67
10-99
Serve Warrant/Warrant on File
68
Name the 16 Divisions?
1. Steel Creek 2. Westover 3. Freedom 4. Providence 5. South 6. Independence 7. North 8. Eastway 9. Hickory Grove 10. Central 11. Metro 12. N. Tryon 13. University 14. Airport 15. Davidson 16. Huntersville
69
Steel Creek division number?
Division 21
70
Westover Division number?
Division 26
71
Freedom Division number?
Division 27
72
Providence division number?
Division 16
73
South division number?
Division 22
74
Independence division number?
Division 17
75
North division number?
Division 11
76
Eastway division number?
Division 06
77
Hickory Grove division number?
Division 12
78
Central division number?
Division 01
79
Metro division number?
Division 02
80
N Tryon division number?
Division 07
81
University division number?
Division 14
82
Airport division number?
Division 28
83
Davidson division number?
Division 90
84
Huntersville division number?
Division 92
85
CMPD Helicopter
455
86
NEPS meaning?
Non-Emergency Police Services
87
What does CSS stand for?
Crime Scene Search
88
DCI meaning?
Division of Criminal Information
89
CIB meaning?
Criminal Investigation Bureau
90
NCIC
National Criminal Information Center
91
TMC meaning?
Transportation Management Center
92
CMPD HQ meaning?
Charlotte Mechlemburg Police Department Headquarters
93
ACC Meaning?
Animal Care & Control
94
Pineville abriviation?
PNVL
95
Davidson abriviation?
DVSN
96
Cornelius abriviation?
CNLS
97
LS meaning?
Last seen
98
LSH meaning?
Last seen headed?
99
LSW meaning?
Last seen wearing?
100
AAA Meaning?
At above address?
101
Warehouse meaning?
WHSE
102
ATL meaning?
Attempt to Locate
103
CTW meaning?
Check to Welfare?
104
105
YO meaning?
Years old
106
YOA meaning?
Years of age
107
OLN meaning?
Operators License number
108
PVA meaning?
Public vehicle area or parking lot
109
TAG meaning?
License plate
110
2DR meaning?
2 door vehicle
111
Beige abriviation?
BGE
112
Toboggan abriviation?
TOB
113
Baseball hat abriviation?
BB Hat
114
Jacket abriviation?
JKT
115
Tennis Shoes abriviation?
T SHOES
116
Chrysler abriviation?
CHRY
117
Hyundai abriviation?
HYUN
118
DOT Meaning?
Direction of travel
119
MCSO Meaning?
Mecklenburg County Sherriff Office
120
MP meaning?
Missing person
121
Officer abriviation?
OFC/OFCS
122
What are the 3 main event sub- types?
1. Suspect on Scene (there or in the immediate area) 2. Just occurred (within 10min of call) 3. Report (longer than 10 minutes ago and suspect is no longer nearby)
123
Can telecommunications be sued individually?
Yes
124
What does the "when" determine?
Sub-type
125
What is the order of liability in 911 calls
1. Caller 2. 911- Call taker 3. 3.Dispatcher 4. Responding officer
126
What has to be verified twice on a call?
Location of emergency and phone number
127
What type of calls do we never callback on?
Domestic calls
128
Calls involving what two things do we always send police?
Juveniles and someone not breathing
129
What is the most common 911 calls
911-WRLS (butt dial- no sounds of distress)
130
Call from a landlines and no answer
911-H/up (landlines w/ address)

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