AOS3 - KK2 - Elements of an Operations System - Inputs Processes and Outputs

Question 1

What is a manufacturing business

Answer 1

A manufacturing business will transform inputs into a tangible output, such as Yakult

Question 2

What is a service business

Answer 2

A service business transforms inputs into services that are intangible, such as Commonwealth Bank

Question 3

Key elements of an Operations system

Answer 3

Inputs, Processes, Outputs

Question 4

Definition of Inputs

Answer 4

Inputs are the resources used in production (when creating a good or service)

Question 5

Types of inputs used by manufacturing businesses, such as Yakult

Answer 5

• physical resources, such as equipment, machinery, human resources, and buildings
• uses materials such as milk, sugar, water, and specific bacteria to make product

Question 6

Definition of Processes

Answer 6

Processes are the conversion of inputs (resources) into outputs ( goods or services)

Question 7

Types of Processes used by manufacturing businesses, such as Yakult

Answer 7

• machinery to combine and ferment the inputs as well as package
• this process is converting inputs into a tangible good

Question 8

Definition of Outputs

Answer 8

Outputs are the final product produced by the business (the good or service)

Question 9

What is a good

Answer 9

a good is a tangible product made for a customer, it is something we can pick up, store, touch, feel, etc

Question 10

What is a service

Answer 10

A service is an intangible product provided to a customer, it is something we can’t usually pick up, store, touch, feel, etc