AOS 4

Question 1

define business change

Answer 1

transitioning of individuals, working teams, functions or whole busiiness to new state of operation

Question 2

kpis p1

Answer 2

percentage of market share
net profit figures
rate of productivity growth
number of sales
number of customer complaints

Question 3

kpiis p2

Answer 3

rate of staff absenteeism
level of staff turnover
number of workplace accidents
level of wastage
number of website hits

Question 4

force field analysis

Answer 4

weighting
ranking
implementiing
evaluating

Question 5

driviing forces p1

Answer 5

owner
manager
employees
pursuit of profit
reduction of costs

Question 6

driving forces p2

Answer 6

competitors
legislation
globalisation
technology
innovation
societal attitudes

Question 7

restraining forces

Answer 7

manager
employee
time
orginsational intertia
legislation
financial considerations

Question 8

porters generic strategies

Answer 8

lower cost strategy
differentiation strategy