AOS 3 Operations Function

Question 0

Tangibles

Answer 0

Goods, which can be touched

Question 1

Operations management

Answer 1

Consists of all the activities in which managers engage to produce goods or services

Question 2

Intangibles

Answer 2

Services, which cannot be touched

Question 3

Inputs

Answer 3

Resources used in the process of production

Question 4

Transformation

Answer 4

The conversion of inputs (resources) into outputs (goods or services)

Question 5

Outputs

Answer 5

The end result of an organisations efforts- the service or product that is delivered or provided to the consumer

Question 6

Productivity

Answer 6

A measure of efficiency- the amount of output produces compared to the amount of input required in production

Question 7

Competitive scope

Answer 7

The range over which the organisation intends to compete

Question 8

Facilities design and layout

Answer 8

Planning the layout of workspace to streamline the production process

Question 9

Fixed position layout

Answer 9

Deals with large scale processes, such as the construction of bridges, ships, aircraft or buildings. Used when to difficult to move product

Question 10

Product layout

Answer 10

Deals with the manufacturing of goods in mass volume using an assembly line

Question 11

Process layout

Answer 11

Deals with high numbers of products by grouping activities, equipment and machinery of similar function together

Question 12

Lean manufacturing

Answer 12

Aims to eliminate waste at every stage of production. It involves analysing each stage of the production process, detecting where inefficiencies are and correct them

Question 13

Materials management

Answer 13

The strategy that manages use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system

Question 14

Inventory

Answer 14

The goods and materials held in stock by an organisation

Question 15

Materials handling

Answer 15

The physical handling of goods in warehouses and at distribution points

Question 16

Production plan

Answer 16

An outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs)

Question 17

Master production scheduling

Answer 17

Details what is to be produced and when

Question 18

Master requirement planning

Answer 18

Involves developing an itemised list of all materials involved in production to meet the specified orders

Question 19

Inventory control

Answer 19

Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required

Question 20

Just in time

Answer 20

A materials management system that ensures that the exact amount of materials inputs will arrive only as they are needed in the operations process

Question 21

Supply chain

Answer 21

The range of suppliers from which the organisation purchases materials and resources

Question 22

Quality

Answer 22

The degree of excellence of goods or services and their fitness for a stated purpose

Question 23

Quality control

Answer 23

Involves the use of inspections at various points in the production process to check for problems or defects

Question 24

Quality assurance

Answer 24

The use of a system so that an organisation achieves set standards in production

Question 25

Total quality control

Answer 25

An ongoing, organisation wide commitment to excellence that is applied to every aspect of the organisations operations

Question 26

Quality circles

Answer 26

Groups of workers who meet to solve problems relating to quality

Question 27

Continuous improvements

Answer 27

An ongoing commitment to achieving perfection

Question 28

Robotics

Answer 28

Highly specialised forms of technology capable of complex tasks

Question 29

Computer aided design

Answer 29

A computerised design tool that allows a business to create product possibilities from a series of inputs parameters

Question 30

Computer aided manufacturing

Answer 30

Software that designs and controls manufacturing process

Question 31

Computer aided manufacturing

Answer 31

A method of manufacturing in which entire production process is controlled by a computer

Question 32

Six sigma

Answer 32

A quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect free production