AOS 3 Operations Function Flashcards
Tangibles
Goods, which can be touched
Operations management
Consists of all the activities in which managers engage to produce goods or services
Intangibles
Services, which cannot be touched
Inputs
Resources used in the process of production
Transformation
The conversion of inputs (resources) into outputs (goods or services)
Outputs
The end result of an organisations efforts- the service or product that is delivered or provided to the consumer
Productivity
A measure of efficiency- the amount of output produces compared to the amount of input required in production
Competitive scope
The range over which the organisation intends to compete
Facilities design and layout
Planning the layout of workspace to streamline the production process
Fixed position layout
Deals with large scale processes, such as the construction of bridges, ships, aircraft or buildings. Used when to difficult to move product
Product layout
Deals with the manufacturing of goods in mass volume using an assembly line
Process layout
Deals with high numbers of products by grouping activities, equipment and machinery of similar function together
Lean manufacturing
Aims to eliminate waste at every stage of production. It involves analysing each stage of the production process, detecting where inefficiencies are and correct them
Materials management
The strategy that manages use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system
Inventory
The goods and materials held in stock by an organisation
Materials handling
The physical handling of goods in warehouses and at distribution points
Production plan
An outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs)
Master production scheduling
Details what is to be produced and when
Master requirement planning
Involves developing an itemised list of all materials involved in production to meet the specified orders
Inventory control
Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required
Just in time
A materials management system that ensures that the exact amount of materials inputs will arrive only as they are needed in the operations process
Supply chain
The range of suppliers from which the organisation purchases materials and resources
Quality
The degree of excellence of goods or services and their fitness for a stated purpose
Quality control
Involves the use of inspections at various points in the production process to check for problems or defects
