AOS 2 Internal Enviroment Of LSO

Question 0

Management hierarchy

Answer 0

The arrangement that provides increasing authority at higher levels of the hierarchy

Question 1

Management structure

Answer 1

Term used to describe the ways in which parts of an organisation are formally arranged to achieve its objectives

Question 2

Chain of command

Answer 2

System that determines responsibility, supervision and accountability of members of the organisation

Question 3

Unity of command

Answer 3

States that each employee within an organisation should report to only one supervisor

Question 4

Span of control

Answer 4

The number of people for whom a manager is directly responsible

Question 5

Functional structure

Answer 5

Grouping employees together according to the tasks they perform

Question 6

Divisional structure

Answer 6

Groups employees together according to divisions that may be geographical or customer, product or process focused

Question 7

Matrix structure

Answer 7

Bringing together specialists from different parts of the organisation to solve specific problems or to undertake specific projects in teams

Question 8

Corporate culture

Answer 8

The values, ideas, expectations and beliefs shared by members of the organisation

Question 9

Planning

Answer 9

Process of setting objectives and deciding on methods to achieve them

Question 10

Strategic planning

Answer 10

Long term planning, usually over three to five years

Question 11

Tactical planning

Answer 11

Flexible, adaptable, medium term planning, usually over one to two years, which assists in implementing the strategic plan

Question 12

Operational planning

Answer 12

Provides specific details about the way in which the organisation will operate in the short term

Question 13

SWOT Analysis

Answer 13

Involves the identification and analysis of the internal strengthens and weaknesses of the organisation and the opportunities in and threats from the external environment

Question 14

Organising

Answer 14

Process of arranging resources and tasks to achieve objectives

Question 15

Leading

Answer 15

Influencing or motivating people to work towards the achievement of the organisations objective

Question 16

Controlling

Answer 16

Evaluating performance and taking corrective action to ensure that the set objectives are being achieved

Question 17

Policy

Answer 17

Set of broad guidelines to be followed by all employees when dealing with important areas of decision making

Question 18

Procedure

Answer 18

Enables a policy to be put in place

Question 19

Management style

Answer 19

The behaviour and attitude of the manager

Question 20

Autocratic management style

Answer 20

One where the manager tells staff what decisions have been made

Question 21

Persuasive management style

Answer 21

One where the manager attempts to sell decisions

Question 22

Consultative management style

Answer 22

One where the manager consults employees before making decisions

Question 23

Participative management style

Answer 23

One where the manager unites with staff to make decisions together

Question 24

Laissez faire management style

Answer 24

One where the employees assume total responsibility for and control of workplace operations

Question 25

Contingency management theory

Answer 25

Stresses the need for flexibility and the adaptation of management styles to suit the situation

Question 26

Communication

Answer 26

Ability to transfer information from a sender to a receiver and to listen to feedback

Question 27

Delegation

Answer 27

The transfer of authority and responsibility from a manager to an employee to carry out specific activities

Question 28

Negotiation

Answer 28

The ability to resolve a dispute or to produce a satisfactory agreement on a course of action

Question 29

Empower

Answer 29

To empower employees is to include them fully in the decision making process, provides them with autonomy and give them necessary trust, training and development and reward and enable them to work as a team

Question 30

Team/group dynamics

Answer 30

The interactions of individuals within groups or teams

Question 31

Problem solving

Answer 31

A broad set of activities involved in searching for identifying and then implementing a course of action to correct an unworkable problem

Question 32

Decision making

Answer 32

Process of identifying the options available and then choosing a specific course of action

Question 33

Time management

Answer 33

Ability to prioritise tasks, set deadlines, review progress and delegate

Question 34

Stress management

Answer 34

Ability to manage the levels of stress that develop in employees

Question 35

Emotional intelligence

Answer 35

Skill of identifying, assessing and managing the emotions of self and others

Question 36

Management ethics

Answer 36

The application of moral standards to management behaviour

Question 37

Audit

Answer 37

An independent check of the accuracy of financial records and accounting procedures

Question 38

Corporate code of conduct

Answer 38

A set of ethical standards for managers and employees to uphold

Question 39

Social responsibility

Answer 39

The obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment

Question 40

Social report

Answer 40

Outlines what an organisation has done and is doing with regard to social issues