AOS 2.1

Question 1

HRM

Answer 1

the organisation of employees’ roles, pay and working conditions
o Training, change management, organisation

Question 2

HRM: to make a profit

Answer 2

Increased job satisfaction -> Employees leaving decreases -> Costs associated with recruiting and training replacement for staff is reduced

Question 3

HRM: to increase market share

Answer 3

Increased job satisfaction -> Quality of goods is increased -> Higher customer satisfaction and sales

Question 4

HRM: to meet shareholder expectations

Answer 4

Increased job satisfaction -> Motivated to work harder and at a higher standard -> Increase sales and profits, higher dividends to shareholders

Question 5

HRM: to fulfil a market need

Answer 5

Increased job satisfaction -> Contribute innovative ideas -> Unique goods and services better meet customer needs

Question 6

HRM: to fulfil a social need

Answer 6

Increased job satisfaction -> Support business initiatives -> Aid community and reduce waste increased success

Question 7

HRM: to improve efficiency

Answer 7

Increased job satisfaction -> Motivated and determined to complete work tasks -> Produce goods and services faster

Question 8

HRM: to improve effectiveness

Answer 8

Increased job satisfaction -> Motivated to achieve business objectives -> More readily achieve its objectives and continue improving performance