Aligning Expectations & Functions

Question 1

How many potential benefits does PMO-CP provide?

Answer 1

30

Question 2

How many potential PMO functions does the PMOVR provide?

Answer 2

26

Question 3

Why does “benchmarking” not fit the PMO model?

Answer 3

Because benchmarking is not suited for factors that can have very different behaviors, and every PMO is different because of its stakeholder needs.

Question 4

What is the PMOVR based in?

Answer 4

“Collective intelligence”

Question 5

How was the virtual community of PMO practices (VCoP - Virtual Community of Practice) formed?

Answer 5

By individuals and not by organizations

Question 6

What are the eight steps of of the PMOVR?

Answer 6

1. Define PMO Functions
2. Balance the mix of Functions
3. Establish PMO processes
4. Define PMO KPIs
5. Define PMO headcount and competencies
6. Identify the PMO’s maturity and plan its evolution
7. Calculate PMO ROI
8. Monitor the PMOs strategic performance

Question 7

The PMO Mix manager addresses the of challenge with defining the PMO priority functions, considering the expectation of benefits from its customers.

True or false?

Answer 7

True

Question 8

The potential functions of a PMO are organized in a way that…

Answer 8

Provides a representation of which functions have the potential to most contribute to the benefits expected by PMO clients, with the highest benefits mapping at the top of the list.

Question 9

The primary difference between Customer Satisfaction and Customer perceived Value is…

Answer 9

That customer satisfaction is usually accepted as one dimensional while perception of value is multi-dimensional.

Question 10

The perceived value is seen as…

Answer 10

The balance of the benefits received by the stakeholders in relation to the total “cost” to get them.

Question 11

PMO stakeholders will intuitively compare…

Answer 11

Perceived benefits with their expectations and their personal efforts to obtain them.

Question 12

PMOs with excessive focus on short-term functions may…

Answer 12

Not address the organization’s real problems.

Question 13

PMOs that focus excessively on long-term functions…

Answer 13

Do not survive long enough to demonstrate their value.

Question 14

The PMO delivers value to stakeholders by…

Answer 14

Planning how this value will be delivered over time

Question 15

Some examples of functions that deliver short-term value perception are:

Answer 15

1. Execute specialized tasks for project managers
2. Manage Lessons Learned meetings
3. Provide project or Program Performance Reports to upper management
4. Provide a strategic project scoreboard
5. Monitor and Control Project performance

Question 16

Some examples of functions that deliver medium-term value perception are:

Answer 16

1. Perform Benchmarking
2. Conduct Audit in projects
3. Promote Project Management within the organization
4. Provide mentoring for project managers
5. Provide training and project competency development

Question 17

Some examples of functions that deliver long-term value perception are:

Answer 17

1. Manage projects or programs
2. Support Project portfolio Definition
3. Provide project Management methodology
4. Manage Lessons Learned Database
5. Provide Project Management tools and Information Systems

Question 18

The PMO Service Catalog is comprised of

Answer 18

All active and approved services that can be offered to the current and future PMO customers.