AIRLINE ORGANIZATION Flashcards
1
Q
The planning, organizing leading and controlling of human and other resources to achieve organizational goals effectively and efficiently
A
MANAGEMENT
2
Q
The people responsible for supervising the use of an organization’s resources to meet its goals.
A
Managers
3
Q
A measure of how efficiently and effectively managers are using organizational resources to satisfy customers and achieve goals.
A
Organization Performance
4
Q
A measure of how well or productively resources are used to achieve a goal
A
- EFFICIENCY
5
Q
A measure of the appropriateness of the goals an organizational is pursuing and the degree to which they are achieved
A
- EFFECTIVENESS
6
Q
- Means doing things right
A
EFFICIENCY
7
Q
- Doing the right thing
A
EFFECTIVENESS
7
Q
- It is focused on process
A
EFFICIENCY
8
Q
- End result focused
A
EFFECTIVENESS
9
Q
- It is the ratio of output/input and focuses on getting maximum output with minimum efforts and resources
A
EFFICIENCY
10
Q
- Constantly measured if the actual output meets with desired output or not.
A
EFFECTIVENESS
11
Q
- A quality metric
A
EFFECTIVENESS
11
Q
- A productivity metric
A
EFFICIENCY
