Advantages & Disadvantages of Online Dispute Resolution

Question 1

Adv - Solve From Home

Answer 1

• People can do it from their own home.
• The increase of computer use, people are used to doing things online now.
• Many sites help the user by giving prompts and choices so that the issues are explained clearly.

Question 2

Adv - Free Resolution

Answer 2

• For most sites, this is free.
• Even if it is a small amount, it will be laid out at the start and there will be no hidden costs.
• There’s no need to use lawyers, so that also saves cost.

Question 3

Adv - International Resolution

Answer 3

• Where the dispute involves people in different countries, ODR is very convenient.
• No one has to travel to solve a dispute.
• For many businesses that operate worldwide, ODR is a very important development in DR.

Question 4

DisAdv; Restricted Use

Answer 4

• Only suitable for some types of dispute.
• Useful where there is issues with a contract, like on eBay.
• Not suitable where issues arise from a car accident.
• In these cases, it’s often necessary to decide who is telling the truth through face-to-face communication.

Question 5

DisAdv; Decision Acceptance

Answer 5

• It is still necessary for parties to accept the resolution for it to work. If this fails, this still may lead to further dispute resolution proceedings like court.