Admin training/general knowledge

Question 1

Declarative Development

Answer 1

developing without code, configuration via point and click

Question 2

programmatic development

Answer 2

configuring salesforce via code

Question 3

“standard functionality”

Answer 3

known as out of the box products and features available in Salesforce

Question 4

multitenancy

Answer 4

idea of shared resources within the “cloud”

Question 5

metadata

Answer 5

data about data (structure of your salesforce org)

Question 6

APIs

Answer 6

allow different pieces of software to connect to each other and exchange information

Question 7

what are the two types of “Quick Actions” for mobile?

Answer 7

global and object-specific

Question 8

what is “form factor”

Answer 8

type of device Salesforce is viewed on

Question 9

the 4 security “Access Levels” at Record level

Answer 9

1. private2. public read only3. public read/write4. public read/write/transfer(leads and cases)

Question 10

Methods of controlling Record level access

Answer 10

1. org-wide defaults2. role hierarchies 3. sharing rules4. manual sharing

Question 11

what determines what profile types are available to users in Salesforce?

Answer 11

License

Question 12

name of Salesforce security principle that is the idea about how to best protect your org

Answer 12

Principle of “Least Privilege”

Question 13

Roll-Up Summary field

Answer 13

provides Sum, Min, or Max