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CRHCP Course & Test > Admin & Finance - Section 7: Human Resources > Flashcards

Admin & Finance - Section 7: Human Resources Flashcards

1
Q

True or False:

Job descriptions are required for every employee in the RHC

A

True

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2
Q

What 2 things should be included in job descriptions?

A

Essential job functions and KSAs

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3
Q 
When developing job descriptions, it is recommended that each contain:
\_\_\_\_ title
\_\_\_\_ relationships
\_\_\_\_ status (FLSA)
Date of \_\_\_\_/update
Position \_\_\_\_
\_\_\_\_ duties and responsibilities
\_\_\_\_ duties and responsibilities
Work relationships and \_\_\_\_
Competencies
Knowledge, skills, and abilities
\_\_\_\_/working conditions (ADA)
A 
Job
Reporting
Exemption
Development
Summary
Essential
Additional
Scope
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4
Q

Includes skills tests, aptitude tests, psychological tests, personality assessment tools, medical tests, and drug tests

A

Pre-employment testing

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5
Q

For pre-employment testing, be certain that tests are ____-related and an accurate predictor of ____ in the job

A

Job

Performance

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6
Q

What are 2 critical items to ensure you meet uniform guidelines on employee selection procedures?

A

Validity and reliability

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7
Q

For pre-employment testing, how should tests be administered?

A

Under the same conditions to all serious candidates for the same position

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8
Q

How can you accommodate people with disabilities for pre-employment testing?

A

Modifying the test or eliminating the test requirement

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9
Q

True or False:

Do not rely solely on tests or assessments for making decisions about candidate. They should instead be used as a component of the overall selection procedure.

A

True

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10
Q

When making medical examination part of the hiring process, consider whether such exames are really ____ based on job requirements.

A

Necessary

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11
Q

When making medical examination part of the hiring process, administer medical exams at the post ____ stage only

A

Offer/employment

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12
Q

When making medical examination part of the hiring process, notify applicants of the requirement for a medical exam in ____

A

Advance

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13
Q

When making medical examination part of the hiring process, provide the ____ with details of the job requirements

A

Physician

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14
Q

When making medical examinations part of the hiring process, what should you consider in regards to medical conditions that candidates or employees may have?

A

How they affect the individual’s ability to safely and effectively perform the job for which they’re applying and whether any accommodations can be made to aid performance of essential functions

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15
Q

Helps employers validate job experiences and qualifications listed on resumes

A

Reference checks

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16
Q

Which candidates are reference checks recommended for?

A

The top 2 or 3

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17
Q

Used to gather information about a candidate but must be conducted according to gudielines established by the Fair Credit Reporting Act (FCRA)

A

Credit checks

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18
Q

Generally done for positions where candidates handle significant amounts of currency

A

Credit checks

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19
Q

Companies conduct these checks to increase the quality of hiring, reduce the possibility of theft and embezzlement, and limit exposure for negligent hiring.

A

Criminal background checks

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20
Q

True or False:

Full disclosure must be made when conducting criminal background checks

A

True

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21
Q

True or False:

There are no state laws that prohibit consideration of arrest of convinction records and/or previous conviction when hiring

A

Several state laws prohibit consideration of arrest or conviction records unless the pending arrest and/or previous conviction “substantially relates” to circumstances of the job

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22
Q

Retention of staff is vital, and a solid ____/____ process helps with this

A

Onboarding/orientation

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23
Q

The ongoing process of assimilating new hires into an organization that can last anywhere from 3 to 18 months

A

Onboarding

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24
Q

Onboarding is the ongoing process of assimilating new hires into an organization that can last anywhere from ____ to ____ months

A

3 to 18 months

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25
Q

The onboarding process includes:
Preparations before the ____ day
Formal plans for days 1-____
____ your employee’s onboarding experience afterwards

A

Starting
90
Evaluating

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26
Q

Why is it important to evaluate your employee’s onboarding experience?

A

Helps highlight what goes well and what needs improvement for future new hires

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27
Q

The introduction of the employee (new or transferring) to the work environment including the company culture, its employees, the buildings, and the workstation

A

Orientation

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28
Q

Orientation typically includes:
Reviewing the ____ and other policies/procedures
Completion of payroll, benefits, and I-9 forms
____ discussion

A

Handbook

Safety

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29
Q

Employee orientation is typically an event that starts on ____ and last ____-____ days

A

The employee’s first day of work

1-2 days

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30
Q

The federal income tax is a ____ tax

A

Pay-as-you-go

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31
Q

The federal income tax is a pay-as-you-go tax. There are 2 ways to pay as you go:
____ - the amount withheld is paid to the IRS in the employee’s name
____-this is used to pay income tax, self-employment tax, and alternative minimum tax

A

Withholding

Estimated

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32
Q

____ tax is withheld from the pay of most employees

A

Income

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33
Q

What form is used to determine the amount of tax to be withheld from your paycheck?

A

W-4

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34
Q

What form is used throughout the year to update any change of status for tax purposes?

A

W-4

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35
Q

What must be done if a W4 form is not completed?

A

You must withhold at the highest rate as if the employee is single and claims no allowances

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36
Q

What form is used for tax purposes for self employment?

A

1099

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37
Q

Those applying to and employees of most private employers are protected under what federal law from discrimation base on race, color, religion, sex, national origin, disability, age, or genetics?

A

EEOC

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38
Q

True or False:

All organizations have the duty to ensure that employees and any other person who may be affected by the organization’s activites remain safe at all times

A

True

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39
Q

This is a multidisciplinary field concered with the safety, health, and welfare of people at work

A

OSHA

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40
Q

The goals of OSHA include the fostering of a ____ and ____ work environment

A

Safe and healthy

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41
Q

True or False:

OSHA is set up to only protect a company’s employees

A

False; it is set up to protect co-workers, family members, employers, customers, and others who may be affected by the workplace

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42
Q

True or False:

OSHA also includes safety for activites outside of work

A

True

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43
Q

Form I-9 must be kept for how long?

A

3 years or 1 year after employment has ended, whichever is longer

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44
Q

True or False:

Employers need I-9s for US citizens only

A

False; employers must complete form I-9 for each new employee hired in the US

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45
Q

How soon after employment must the I-9 be completed?

A

Within 3 days

46
Q

The person who signs the I-9 must ____ examine original documents

A

Personally

47
Q

True or False:

An amendment to Immigration and Nationality Act authorizes employers to sign, complete, retain, and access I-9s electronically

A

True

48
Q

A form of insurance providing wage replacement and medical benefits to employees injured in the course of employment in exchange for mandatory relinquishment of the employee’s right to sue their employer for the tort of negligence

A

Workers Compensation

49
Q

A person who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization, that is either public or private

A

Whistleblower

50
Q

Whistleblowers take the risk of facing ____ from those who are accused or alleged of wrongdoing

A

Retaliation

51
Q

True or False:

There are no laws to protect whistleblowers

A

False; there are a number of laws to protect whistleblowers

52
Q

True or False:

It is very difficult to find comparable survey data on who provides what benefits at what cost

A

True

53
Q

Used to compete for talent and provide for welfare of employees

A

Benefits

54
Q

____ management is critical with benefits

A

Risk

55
Q

What regulates health insurance?

A

Affordable Care Act

56
Q

What regulates health insurance continuation?

A

COBRA

57
Q

What regulates retirement?

A

ERISA

58
Q

How much notice must an employee provide when taking FMLA?

A

At least 30 days or, in emergencies, as soon as practicable

59
Q

An employee who taken FMLA leave in entitled to maintain ____ benefits coverage

A

Health

60
Q

Upon return from FMLA, an employee must be returned to the same or “____” position

A

Equivalent

61
Q

Contains information about company policies and procedures for employment

A

Handbook

62
Q

The employee handbook must be kept ____

A

Current

63
Q

Gives clear advice to employees are creates a culture where issues are dealt with fairly and consistently

A

Handbook

64
Q

A record kept by the employer that identifies the employee and is used relative to that employee’s qualifications for employment, promotion, transfer, additional compensation, or disciplinary action

A

Personnel record

65
Q

Keep in personnel file?

Employment application/resume and most other pre-employment submissions

A

Yes

66
Q

Keep in personnel file?

Evaluations of work performance

A

Yes

67
Q

Keep in personnel file?

Information of job classification

A

Yes

68
Q

Keep in personnel file?

Information of wage/salary and changes

A

Yes

69
Q

Keep in personnel file?

Information about counseling, corrective, or disciplinary actions and other performances

A

Yes

70
Q

Keep in personnel file?

Materials related to other staff/employees

A

No

71
Q

Keep in personnel file?

Medical reports and/or record

A

No, create separate medical file

72
Q

Keep in personnel file?

Records that are part of grievance investigations

A

No, create separate file

73
Q

Keep in personnel file?

Non job-related documents/files

A

No, unless employee authorizes (ex: child support orders)

74
Q

Who has the right to review and obtain a copy of any document within a personnel file upon written request and at their expense?

A

Employee or former employee

75
Q

Who has access to a personnel file through subpoena or court order?

A

A third party

76
Q

True or False:

Public health code requires health agencies/facilities to provide information about certain disciplinary action against licensed health professional

A

True

77
Q

It is recommended that an employer retain complete personnel files for the length of employment plus ____ years

A

6

78
Q

Certain OSHA records must be retained for the length of employment plus ____ years

A

30

79
Q

Records of monitoring exposure to hazardous material must be retained for the length of employment plus ____ years

A

30

80
Q

EEOC regulations require that employers keep all personnel or employment records for ____ year

A

1

81
Q

If an employee is involuntarily terminated, their records must be kept for ____ year from the date of termination

A

1

82
Q

Under ADEA recordkeeping requirements, employers must keep all payroll records for ____ years.

A

3

83
Q

Any benefit plan (pension and insurance plans) must be kept for how long?

A

For the full period that the plan is in effect or at least 1 year after termination of the plan

84
Q

What 6 federal posters are required to be posted in a workplace?

A 
Your Rights under FMLA
NOTICE Employee Polygraph Protection Act
Uniformed Services Employment and Re-employment Rights Act
Wage and Hour Division
EEOC
OSHA
85
Q

What 3 state posters are required to be posted in a workplace?

A

Unemployment agency
Department of Civil Rights
State OSHA requirements

86
Q

What 2 posters are recommended?

A

EEO and Harassment Policies

ADA Reasonable Accommodation Policy

87
Q

Be prepared for heightened ____ during performance reviews/evaluations

A

Emotions

88
Q

You should provide ____ feedback during performance reviews

A

Constructive

89
Q

When giving a performance review, you should ensure an open, inviting area for ____

A

Communication

90
Q

When giving a performance review, ensure that you are not ____

A

Distracted

91
Q

When giving a performance review, ensure the area you are in has ____ lighting and is ____ free

A

Good, clutter

92
Q

When giving a performance review, don’t forget that ____ language speaks volumes

A

Body

93
Q 
When documentating performance issues, determine areas of performance that need improvement and include:
Employee \_\_\_\_ 
\_\_\_\_ dates
Description of performance \_\_\_\_
Description of actual \_\_\_\_
Description of any \_\_\_\_
Plan of \_\_\_\_
\_\_\_\_ of manager and employee
A 
Information
Relevant
Discrepancy
Performance
Consequences
Action
Signature
94
Q

When meeting with an employee on performance issues, the review should be delivered from whom?

A

Manager/supervisor

95
Q

When reviewing a performance improvement plan, make ____ together in writing and then all parties must ____ the plan before ending the meeting

A

Modifications, sign

96
Q

If you are unable to successfully complete a performance improvement plan, you could consider extending the ____

A

Timeline

97
Q

If you are unable to successfully complete a performance improvement plan, you could consider determining ____

A

Closure

98
Q

If you are unable to successfully complete a performance improvement plan, you could consider____, ____, or ____

A

Reassignment, relocation, or termination

99
Q

COBRA is for employers with ____ or more employees

A

20

100
Q

True or False:

Even if you are too small to be covered by COBRA, you should double check your state law

A

True

101
Q

COBRA allows health insurance coverage to continue for up to ____ months

A

18

102
Q

COBRA is required to be offered to ____ employees

A

Terminated

103
Q

The FLSA established ____ wage, ____ pay, recordkeeping, and ____ employment standards affecting employees in the private sector as well as federal, state, and local governments

A

Minimum
Overtime
Youth

104
Q

Covered, non-exempt employees are entitled to ____ ____ per hour

A

Minimum wage

105
Q

Covered, ____-____ employees are entitled to minimum wage per hour

A

Non-exempt

106
Q

When are wages due?

A

On the regular payday for the pay period covered

107
Q

Deductions made from wages for such items as ____ or ____ shortages are not legal to the extent that they reduce the amount of overtime pay due under the FLSA

A

Cash or merchandise

108
Q

Deductions made from wages for such items as ____-____ uniforms are not legal to the extent that they reduce the amount of overtime pay due under the FLSA

A

Employer-required

109
Q

Deductions made from wages for such items as ____ of the trade are not legal to the extent that they reduce the amount of overtime pay due under the FLSA

A

Tools

110
Q

Deductions made from wages for such items as cash or merchandise shortages, employer-required uniforms, and tools of the trade are not legal to the extent that they reduce ____ pay due under the FLSA

A

Overtime

111
Q

FLSA does not require what type of pay?

A

Vacation, holiday, severance, or sick pay

112
Q

FLSA does not require ____ or ____ period, ____ off

A

Meal or rest period, holidays

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