Admin & Finance - Section 3: Internal Controls Flashcards

1
Q

True or False:

Rural practices are less vulnerable than other practices when handling money.

A

False; rural practices are just as vulnerable as other practices when handling money.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Why is it important to have protocols and internal controls in place in your practice?

A

Protects clinic and staff from the accusation of security breaches.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

True or False:

It is easier to refute any allegations of impropriety when a clinic has proper protocols in place.

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What 3 things can create crime?

A

Means, motive, and opportunity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

True or False:

One person should be in control of the entire process.

A

False; there should be multiple individuals and controls in place to ensure that one individual is not in charge of the entire process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Risk example:

Cash received from patient is diverted to ____.

A

Employee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Risk example:

Charge and applicable payment are not ____.

A

Posted

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Risk example:

Charge is posted with payment ____ to reduce balance.

A

Adjusted

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Risk example:

____ ticket is destroyed.

A

Fee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Risk example:

____ are diverted to the wrong account.

A

Deposits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Risk example:

Records are ____ to cover up diverted funds.

A

Altered

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Risk example:

Cash drawer or petty cash ____.

A

Leakage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Risk example:

Business supplies or inventory items are consumed or removed for employee’s ____ use.

A

Personal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are 2 ways in which payroll data can be falsified?

A

1) Hours worked

2) Hourly rate increased without authorization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Falsely reporting hours worked in an example of what type of risk?

A

Payroll records being falsified

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Increasing an hourly rate without authorization is an example of what type of risk?

A

Payroll records being falsified

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

A check to an RHC can be mishandled by being applied to medical accounts of a ____ member.

A

Family

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

A check to an RHC can be mishandled by deposits being diverted to accounts controlled by ____ ____.

A

Bad actors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

A check to an RHC can be mishandled by being ____ or ____ off an applicable account.

A

Adjusted or written off

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

A check to an RHC can be mishandled by deposits being ____ from the system.

A

Deleted

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Within an accounts payable scheme, how can paying bills be mishandled?

A

Bills can be paid to a “company” controlled by an employee or an employee’s family/friend

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Within an accounts payable scheme, how can services be misdirected?

A

Services can be paid for that weren’t actually rendered

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Within an accounts payable scheme, an employee could receive ____ for paying for more expensive items/services.

A

Kickback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Why are smaller clinics more at risk for accounts payable schemes?

A

They are often more lax and have less robust systems in place to catch risk/fraud

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What do internal controls help identify and mitigate within an organization?

A

Financial risks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Internal controls are protocols which are implemented to ensure the ____ of the financial and accounting system.

A

Integrity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Internals controls are protocols which are implemented to ensure ____ and ____.

A

Security and accountability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Internal controls are protocols which are implemented to communicate ____ policies throughout the organization.

A

Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

What are the 3 purposes of internal controls?

1) To protect ____ health, 2) to protect ____, and 3) to protect the ____ of the medical practice

A

1) Financial
2) Efficiency
3) Operations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

What 5 areas do internal controls address?

A

1) Deposits/cash
2) Accounts payable
3) Mail
4) Inventory
5) Bank statements/credit card statements

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

True or False:

All systems of internal controls are identical.

A

False; no two systems of internal controls are identical.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

True or False:

Many core philosophies regarding financial integrity and accounting practices have become standard management practices.

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Internal controls should be ____ to meet the size, needs, resources, and capacity of the organization.

A

Scalable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Internal control is a process that involves controlling the ____ to the practice.

A

Risk

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

____ is the best defense against risk.

A

Prevention

36
Q

When moderating risk, what is important to communicate to staff members?

A

That protocols are being consistently monitored and measured.

37
Q

What is a key factor in moderating risk in relation to staff?

A

Staff knowledge that a process is in place to monitor processes

38
Q

When moderating risk, communication to staff members that protocols are being consistently monitored and measured is a key factor. What is this taking away from the employee?

A

The opportunity and means to defraud the organization.

39
Q

True or False:

When moderating risk, you do not need to have a policy for banking and controls.

A

False; you do need a policy in place for banking and controls.

40
Q

True or False:

You need a policy in place detailing deposit reconciliation.

A

True

41
Q

What do you need to consider when creating a policy to moderate risk in relation to income mail?

A

Who receives incoming mail?

42
Q

What do you need to consider when creating a policy to moderate risk in relation to financial websites?

A

Who has access? Who has administrative privileges?

43
Q

What do you need to consider when creating a policy to moderate risk in relation to inventory controls?

A

How do we keep inventory from walking out of the door?

44
Q

True or False:

You need a policy in place detailing purchasing controls.

A

True

45
Q

Where does malfeasance frequently occur with bank transactions?

A

Deposits and monthly statements

46
Q

Bank statements and checks cashed must be ____ reviewed and reconciled by 2 different people.

A

Independently

47
Q

Bank statements must be reviewed by a ____.

A

Manager

48
Q

True or False:

The same person who prepares the deposits can be the same person who actually takes the deposits to the bank.

A

False; deposits should be made by someone other than the person who prepared it.

49
Q

Who can make recommendations to your organization for banking controls that are appropriate?

A

Your CPA

50
Q

Why is it essential to split up responsibilities that employees have within the banking/deposit process?

A

To not give employees the means and opportunity to defraud the organization

51
Q

As a best practice for cash and deposits, who should review/audit deposit and cash reconciliations?

A

Someone other than who prepared them

52
Q

True or False:

One individual should be responsible for preparing the daily deposit, and a different person should do the actual deposit.

A

True

53
Q

Who should verify cash drawer and petty cash balances?

A

Someone other than who prepared them

54
Q

Cash reconciliation review should be separated from ____ preparation.

A

Deposit

55
Q

What is one way to ensure that fee tickets and corresponding payment tickets cannot be altered and deleted?

A

Having them auto-numbered through HER/PM.

56
Q

Appointments should be tracked and compared to what?

A

Expected charge posting

57
Q

What policy should be implemented in regards to cash receipt book?

A

All patients should receive a receipt if not immediately posted with receipt to account.

58
Q

What should contractual write offs and adjustments be reviewed for?

A

Trends and typical percentages to total charges

59
Q

True or False:

One individual should open the mail and one should stamp checks for deposit.

A

True

60
Q

True or False:

Bank statements can come to the same person who is responsible for posting and depositing payments.

A

False; bank statements must come to different personnel than the individual responsible for posting and depositing

61
Q

How can an employee not wanting to take a vacation be a red flag?

A

They could be covering up suspicious activity that they’re afraid someone else would uncover if the were away from the off.

62
Q

True or False:

In many ways, inventory is similar to cash.

A

True

63
Q

True or False:

Diverting inventory into employees’ hands is the only example of why inventory controls are needed.

A

False; too much inventory can also be purchased, which would require inventory controls

64
Q

In regards to inventory controls, what 2 things should require authorization?

A

1) Who can sign for goods and services

2) Who controls the release of goods and services out the door after the processing has been completed

65
Q

As an inventory control, ____ limits of purchasing authority should be established.

A

Maximum

66
Q

As an inventory control, what should all payments be supported by?

A

Invoices and 1099s

67
Q

As an inventory control, ____ should be required for all purchases over a stated limit.

A

Bids

68
Q

True or False:

As a purchasing control, credit cards for the practice should have limited users and access.

A

True

69
Q

As a purchasing control, receipts should be retained and presented with monthly ____.

A

Statement

70
Q

As a purchasing control, what should accounts payable checks that are prepared have attached to them?

A

Invoices

71
Q

As a purchasing control, what should you require for electronic bill pay?

A

Invoices with a report of payables

72
Q

True or False:

Patient credit balances do not need to be reviewed.

A

False; patient credit balances must be reviewed

73
Q

True or False:

Payroll reports should be reviewed.

A

True

74
Q

True or False:

There should be a limit on the amount of authorized individuals that can write-off balances for accounts.

A

True

75
Q

True or False:

A transaction should be able to be deleted.

A

False; a transaction should never be able to be deleted. Should either be adjusted off or written off.

76
Q

As a way to monitor write-offs, formal tracking of write-off authorizations should be done by ____.

A

Provider

77
Q

As a best practice, you should perform a cash reconciliation at what frequency?

A

Daily

78
Q

As a financial website control, a ____ should be maintained for website changes and updates.

A

Log

79
Q

If your business deals with e-commerce, you need to establish a log procedure to track what 2 things?

A

1) Who makes edits

2) How edits to your website are made

80
Q

As a financial website control, all changes or edits to the site should be made through who?

A

A designated employee

81
Q

True or False:

EFT transfer bank privileges do not need to be limited.

A

False; EFT transfer bank privileges should be limited

82
Q

In small practices, we often lack ____ to be able to separate duties according to best practices.

A

Staff

83
Q

In small practices, policy development and execution is often ____.

A

Informal

84
Q

In small practices, ____ reporting process does not occur.

A

Regular

85
Q

In small practices, we often ____ our employees too much.

A

Trust

86
Q

Within the “trust but verify” model, you must ____ duties and insist on ____.

A

Segregate, oversight