Addressing Emotional Content

Question 1

What are the different kinds of questions that a patient can ask?

Answer 1

Content questions (seek further information or clarification)
Confirmation questions (confirm opinion or position an asker holds)
Question with affective base (rooted in emotions)

Question 2

What is a common pitfall when a patient asks a question?

Answer 2

Answering with content/information when this is not what is needed
Patient may be asking for or giving information, or may be expressing a problem, but also have underlying emotions
Both need to be addressed