Active Listening

Question 1

component 1

Answer 1

attentive body posture, leaning forward, arms uncrossed

Question 2

component 2

Answer 2

be relaxed and comfortable

Question 3

component 3

Answer 3

nodding your head

Question 4

component 4

Answer 4

smiling (genuine)

Question 5

component 5

Answer 5

minimal verbal response (uh huh, i see, yes, go on, i hear what you are saying)

Question 6

component 6

Answer 6

making eye contact (but not staring)